Best ManageEngine SupportCenter Plus Alternatives & Competitors in 2025

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Key Helpy.io features:

Open Source Multi-Channel Support Self-hosting Option Community Engagement

Open Source

Help Scout is a simple, straightforward way to provide excellent support.

Key HelpScout features:

User-Friendly Interface Integrated Knowledge Base Collaboration Features Multichannel Support

paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Key SysAid features:

Helpdesk Automation Workflow Automation Service order workflow CMDB

Try for free paid Free Trial

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

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A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

Key GrooveHQ features:

User-Friendly Interface Affordable Pricing Collaborative Features Customizability

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

CRM solution for small to midsize firms.

Key SpinOffice CRM features:

User-Friendly Interface Integrated Communication Document Management Task Management

CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Key Salesforce features:

Customizability Comprehensive Suite Third-Party Integrations User Community and Support

Helprace is a customer service software suite linking a ticket system with help desk software, giving customer support agents a complete helpdesk solution.

Key Helprace features:

Comprehensive Customer Support Suite User-Friendly Interface Customization Options Integrated Knowledge Base

RealtyJuggler Real Estate Software is an Internet based real estate software product for Realtors...

Key RealtyJuggler features:

Affordability Ease of Use Feature Set Customer Support

Gorgias is a helpdesk built to provide great support at scale.

Key Gorgias features:

Multi-channel Support Automation Capabilities E-commerce Integration Analytics and Reporting

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Key Salesforce Service Cloud features:

Comprehensive Customer Support Scalability Integration Capabilities AI-Driven Insights

Web based CRM software for SMEs & small teams.

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Key Intercom features:

User-friendly Interface Comprehensive Customer Communication Tools Customization and Integration Automation Capabilities