Software Alternatives, Accelerators & Startups

ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Some of the top features or benefits of ManageEngine SupportCenter Plus are: Multi-channel support, Request tracking & automation, Portal, Account and contact management, Time tracking and billing, Reports, dashboards and KPIs, and Live Chat. You can visit the info page to learn more.

Pricing:
  • Paid
  • Free Trial
  • $995.0 / Annually (10 technicians)
Platforms:
  • Windows
  • Linux
  • Browser
  • Android
  • iOS

Best ManageEngine SupportCenter Plus Alternatives & Competitors in 2025

The best ManageEngine SupportCenter Plus alternatives based on verified products, community votes, reviews and other factors.
Filter: 6 Open-Source Alternatives. Latest update:

  1. Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

    Key Helpy.io features:

    Open Source Multi-Channel Support Self-hosting Option Community Engagement

    Open Source

    /helpy-io-alternatives
  2. Help Scout is a simple, straightforward way to provide excellent support.

    Key HelpScout features:

    User-Friendly Interface Integrated Knowledge Base Collaboration Features Multichannel Support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

    /helpscout-alternatives
  3. SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

    Key SysAid features:

    Helpdesk Automation Workflow Automation Service order workflow CMDB

    Try for free paid Free Trial

    Try for free
  4. Zendesk is a beautiful, lightweight help-desk solution.

    Key Zendesk features:

    User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

    Visit website

    /zendesk-alternatives
  5. A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

    Key GrooveHQ features:

    User-Friendly Interface Affordable Pricing Collaborative Features Customizability

    /groovehq-alternatives
  6. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

    Key Freshdesk features:

    User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

    /freshdesk-alternatives
  7. CRM solution for small to midsize firms.

    Key SpinOffice CRM features:

    User-Friendly Interface Integrated Communication Document Management Task Management

    /spinoffice-crm-alternatives
  8. CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

    Key Salesforce features:

    Customizability Comprehensive Suite Third-Party Integrations User Community and Support

    /salesforce-alternatives
  9. Helprace is a customer service software suite linking a ticket system with help desk software, giving customer support agents a complete helpdesk solution.

    Key Helprace features:

    Comprehensive Customer Support Suite User-Friendly Interface Customization Options Integrated Knowledge Base

    /helprace-alternatives
  10. RealtyJuggler Real Estate Software is an Internet based real estate software product for Realtors...

    Key RealtyJuggler features:

    Affordability Ease of Use Feature Set Customer Support

    /realtyjuggler-alternatives
  11. Gorgias is a helpdesk built to provide great support at scale.

    Key Gorgias features:

    Multi-channel Support Automation Capabilities E-commerce Integration Analytics and Reporting

    /gorgias-alternatives
  12. Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

    Key Salesforce Service Cloud features:

    Comprehensive Customer Support Scalability Integration Capabilities AI-Driven Insights

    /salesforce-service-cloud-alternatives
  13. Web based CRM software for SMEs & small teams.

    /centralstationcrm-alternatives
  14. Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

    Key Intercom features:

    User-friendly Interface Comprehensive Customer Communication Tools Customization and Integration Automation Capabilities

    /intercom-alternatives
Suggest an alternative
If you think we've missed something, please suggest an alternative to ManageEngine SupportCenter Plus.

ManageEngine SupportCenter Plus discussion

Log in or Post with