ManageEngine SupportCenter Plus VS Aprive

Compare ManageEngine SupportCenter Plus VS Aprive and see what are their differences

BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured

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ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Aprive

Aprive is a FREE CRM which is powered by Acquaint Softtech Private Limited to help you manage and convert your leads easily while enabling you to grow your team’s performance and make smart decisions.

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2023-05-09

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2022-08-10

Aprive, which is powered by Acquaint Softtech Private Limited, helps you to manage and grow your leads, track the performance of your agents, identify what’s working and what’s not, and improve your client service. In other words, Aprive CRM is here to give your business an edge over your competitors while saving you time and efforts. Plus, it’s free.

ManageEngine SupportCenter Plus

Website: manageengine.com
$ Details: paid Free Trial $995.0 / Annually (10 technicians)
Platforms: Windows Linux Browser Android iOS
Categories: #Help Desk #Customer Support #Customer Service #Help Desk And Ticketing

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Aprive

Website: aprive.io
$ Details: free
Platforms: -
Categories: #CRM #Sales #Real Estate CRM #Real Estate Tools #Real Estate Marketing #Marketing #Reporting #Integrations

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ManageEngine SupportCenter Plus features and specs

Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.