Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Ruby on Rails seems to be a lot more popular than Zoho Desk. While we know about 126 links to Ruby on Rails, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
For those who are unfamiliar with Laravel, it is a very popular monolithic PHP web framework similar to others like Ruby on Rails. It is known for its ease of use, rapid development and making PHP development far more enjoyable haha! - Source: dev.to / 3 days ago
On the back end, we worked to migrate data from Spark (a data processing engine) to a custom, in-house RETS (real estate transaction standard) aggregator, which helped dramatically grow the customer base. We also moved Agent Inbox to a hybrid solution using React.js and Ruby on Rails, replacing their single-page-application solution with server-side rendering to improve project stability and speed. (This move came... - Source: dev.to / 12 days ago
How to start using React components written in TypeScript using Ruby on Rails as a server with only built-in Rails features? There are a couple of ways we can achieve it with. - Source: dev.to / 12 days ago
We rewrote and redesigned the entire user interface, contending with a very tight timeline, and we upgraded the existing code within Ruby on Rails, including all dependencies that were previously unsupported and thus creating security risks for the product. - Source: dev.to / 12 days ago
And if you’re not familiar with tools like Laravel and Ruby-on-Rails, they are opinionated full-stack frameworks (for PHP and Ruby) with lots of built-in features that follow established conventions so that developers can write less boilerplate and more business logic, while getting the industry best practices baked into their app. - Source: dev.to / 19 days ago
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