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Zoho Desk VS Django

Compare Zoho Desk VS Django and see what are their differences

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  3. » Reviews
  4. » Alternatives

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Django logo Django

The Web framework for perfectionists with deadlines
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Django Landing page
    Landing page //
    2018-09-30

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Django features and specs

No features have been listed yet.

Zoho Desk videos

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Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Django videos

+ Add

Python Django

Category Popularity

0-100% (relative to Zoho Desk and Django)

Zoho Desk

Django

Customer Support
100 100%
Customer Support
0% 0
Web Frameworks
0 0%
Web Frameworks
100% 100
Help Desk
100 100%
Help Desk
0% 0
Developer Tools
0 0%
Developer Tools
100% 100

User comments

Share your experience with using Zoho Desk and Django. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Django

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Django Reviews

The 20 Best Laravel Alternatives for Web Development
The first of these Laravel alternatives is Django. Django’s like that one-stop shop where you grab everything you need for a full-blown web project, all off one shelf. It’s the big-brained Python framework that anticipates your moves, keeping you steps ahead with a crazy stack of built-in features.
Source: tms-outsource.com
Top 9 best Frameworks for web development
The best frameworks for web development include React, Angular, Vue.js, Django, Spring, Laravel, Ruby on Rails, Flask and Express.js. Each of these frameworks has its own advantages and distinctive features, so it is important to choose the framework that best suits the needs of your project.
Source: www.kiwop.com
25 Python Frameworks to Master
You won’t go wrong by choosing Django for your next web project. It’s a powerful web framework that provides everything you need to build fast and reliable websites. And if you need any additional features — say, the ability to create a REST API to use with modern frontend frameworks like React or Angular — you can use extensions like Django REST framework.
Source: kinsta.com
3 Web Frameworks to Use With Python
myproject/ is the directory that contains the configuration and settings for the Django project__init__.py is an empty script that tells Python that this directory should be treated as a Python packageasgi.py is a script that defines ASGI application (Asynchronous Server Gateway Interface) for serving this project. ASGI is a specification for building asynchronous web...
Source: www.stratascratch.com
Top 10 Phoenix Framework Alternatives
Phoenix borrows heavily from other frameworks built on the Model-View-Controller (MVC) architecture, like Rails and Django, providing a large part of everything you need to develop a web app out of the box, albeit in a less “batteries included” manner.
Source: blog.back4app.com

Social recommendations and mentions

Based on our record, Django seems to be a lot more popular than Zoho Desk. While we know about 14 links to Django, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Django mentions (14)

  • Top 10 Backend Frameworks in 2022
    Django is a high-level Python web framework. It is an Model-View-Template(MVT)-based, open-source web application development framework. It was released in 2005. It comes with batteries included. Some popular websites using Django are Instagram, Mozilla, Disqus, Bitbucket, Nextdoor and Clubhouse. - Source: dev.to / over 1 year ago
  • Boss wants me to make a student management system
    This seems like a job for Django. MDN offers a really good tutorial here. To be honest, it would be a massive undertaking so I’d recommend going for a prebuilt solution like PowerSchool and the like. Source: almost 2 years ago
  • What's django equivalent to ruby gems? Django beginner here
    The first party docs are second to none. Start out with the official tutorial on https://djangoproject.com . Source: almost 2 years ago
  • What's django equivalent to ruby gems? Django beginner here
    Im teaching myself to build a backend SaaS. Can you build it just as fast as with RoR and gems? Is it all on the documentation on djangoproject.com? Just learning how to use it atm, any good tutorials as well? Source: almost 2 years ago
  • Playframework and Django
    I have worked with Django before and have recently seen the Play framework. Source: about 2 years ago
View more

What are some alternatives?

When comparing Zoho Desk and Django, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Laravel - A PHP Framework For Web Artisans

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ruby on Rails - Ruby on Rails is an open source full-stack web application framework for the Ruby programming...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Flask - a microframework for Python based on Werkzeug, Jinja 2 and good intentions.

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