Software Alternatives, Accelerators & Startups

Zoho Desk VS Mega

Compare Zoho Desk VS Mega and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Mega logo Mega

Secure File Storage and collaboration
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Mega Landing page
    Landing page //
    2023-10-05

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Mega

Website
mega.nz
Pricing URL
-
$ Details
-
Platforms
-

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Mega features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Mega videos

Sync.com vs MEGA? Which cloud storage to choose and why

More videos:

  • Review - Mega Review! 3600 vs 3600x vs 9600k vs 9400f vs 2700x!
  • Review - Adventure Time Series Finale Megareview: S10E13–16 - Come Along With Me

Category Popularity

0-100% (relative to Zoho Desk and Mega)
Customer Support
100 100%
0% 0
Cloud Storage
0 0%
100% 100
Help Desk
100 100%
0% 0
File Sharing
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Mega. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Mega

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Mega Reviews

13 WeTransfer Alternatives (Free) in 2022
Mega is an online storage and file hosting service provided by Mega Limited. Mega is available for Windows, Mac, and Linux platform.
Source: www.guru99.com
The Best Google Drive Alternatives for 2022: Ditching Big Brother
MEGA had a controversial start as a successor to Kim Dotcom’s Megaupload. However, it’s been wildly popular since its inception because of its massive free cloud storage plan and its focus on privacy and security. Everything on MEGA is encrypted, from files to sharing links to its own built-in chat. See our full MEGA review for an in-depth look at this secure cloud...
Google Drive alternatives: Best picks
Mega is probably the best option if you are looking for a free and secure service with a lot of storage. It encrypts your data in transit and at rest, offers collaboration tools and lets you share your files. It’s also the only cloud storage service that offers you a generous 50GB completely free. You can add even more storage if you invite your friends or download their...
Source: nordvpn.com
Top 11 Best Dropbox Alternatives in 2020: Which Is The Most Secure?
MEGA used to give out a lot of free storage, but it has since started making most of it disappear after a few months. You can read the details about that in our MEGA review. Like the previous services on our list, it offers zero-knowledge encryption.
Dropbox Alternatives: 10 Best Cloud Storage Services
If you are someone who enjoys free services and still needs a little more storage than what’s provided by other cloud storage providers on the list, give Mega a try. The free version of Mega gives you access to a whopping 50 GB of free storage, which way more than what you get with Dropbox. Apart from a juicy free offering, Mega also supports end-to-end encryption. Like...
Source: beebom.com

Social recommendations and mentions

Based on our record, Mega seems to be a lot more popular than Zoho Desk. While we know about 14 links to Mega, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Mega mentions (14)

  • Im going to a concert!
    On March 16th, I will be going to a a7x concert. I will be trying to record the whole concert. I will share it with you guys. It'll be in a mega.nz folder since it won't fit in reddit. Source: 5 months ago
  • Disney's Trivia Time issues
    Can anyone help me out? While it was great that u/tomysshadow uploaded the Disney Games Download title on the Lost Media Wiki, I can't seem to find a way to resolve that what I think is an anti-piracy measure in which in every single playthrough, the same limited number of questions are repeated over and over and over again, leaving out the rest in the entire game. It becomes so repetitive that it just ruins the... Source: 6 months ago
  • How long would a USB stick last in storage?
    Upload what is on that stick to a cloud based system that is not vulnerable to degradation of hardware, you can get a lot of storage for free on sites like dropbox.com, mega.nz, or icloud. You can also always make multiple backups. Source: 10 months ago
  • NEW VIDEO!
    Bottom Right a 00:17 too there is a mega.nz address I'm having trouble to clearly see every characters so here the screenshot Https://imgur.com/a/weh1Hx6. Source: about 1 year ago
  • Best Simple Security Practices for Protecting Self and Tendies - Final Repost for Visibility!
    - If you want a native encrypted cloud storage, one of the better priced ones is Mega. The free tier gives you up to 20GB to use. Here's a referral link if you want extra free storage a well. It's still E2EE, but not open-sourced. They do, however, have an audit on their encryption and source codes. I use this for backing up photos, business docs, and keeping a backup of one of my Cryptomator vaults here. Source: over 1 year ago
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What are some alternatives?

When comparing Zoho Desk and Mega, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dropbox - Online Sync and File Sharing

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Drive - Access and sync your files anywhere

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Microsoft OneDrive - Secure access, sharing & file storage