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Zoho Desk VS Microsoft OneDrive

Compare Zoho Desk VS Microsoft OneDrive and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Microsoft OneDrive logo Microsoft OneDrive

Secure access, sharing & file storage
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Microsoft OneDrive Landing page
    Landing page //
    2021-09-27

Zoho Desk

Website
zoho.com
Pricing URL
Official Zoho Desk Pricing
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Edit details

Microsoft OneDrive

Website
microsoft.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Microsoft OneDrive features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Microsoft OneDrive videos

+ Add

Dropbox vs Google Drive vs OneDrive: The Ultimate Cloud Storage Showdown

More videos:

  • Review - Sulit ba ang NEW Suzuki Skydrive Sport 115cc? | Overview, Insights and Verdict
  • Review - Ride Mo'To: Suzuki Skydrive Sport Bike Review Episode 3
  • Review - Microsoft Onedrive - Everything You Need to Know to Become an Expert!
  • Review - What's The BEST Cloud Storage in 2021? Dropbox vs OneDrive vs Google Drive vs iCloud vs Amazon
  • Review - 🔴 Suzuki Skydrive Sport FI [Review with Top Speed]

Category Popularity

0-100% (relative to Zoho Desk and Microsoft OneDrive)

Zoho Desk

Microsoft OneDrive

Customer Support
100 100%
Customer Support
0% 0
Cloud Storage
0 0%
Cloud Storage
100% 100
Help Desk
100 100%
Help Desk
0% 0
File Sharing
0 0%
File Sharing
100% 100

User comments

Share your experience with using Zoho Desk and Microsoft OneDrive. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Microsoft OneDrive

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Microsoft OneDrive Reviews

  1. On Windows 10 by default

    For hosting common files it's ok. Also it is on Android too do, great to transfer files between your Windows and your phone. But if you want better security you have to subscribe a monthly offer.

    🏁 Competitors: Google Drive, Dropbox, Mega, WeTransfer
    👍 Pros:    Well designed|Free basic plan|Multiple platforms
    👎 Cons:    Data protection and security|Expensive
Top 5 Solutions for Sending Files Securely in 2023 
OneDrive is a cloud-based file storage and sharing service offered by Microsoft. With OneDrive, you can easily store, access, and share your files from anywhere, on any device. OneDrive offers a range of features, including file synchronization across devices, file versioning, and real-time collaboration on documents. OneDrive also offers advanced security features such as...
Source: blaze.cx
The best encrypted note taking apps
A new era for productivity has made the next generation of products for writing, sharing, and collaborating popular among consumers. Big tech and startups alike have offered new productivity solutions, from Notion and Evernote to Obsidian and OneDrive. Similarly, new note-taking formats and features, such as markdown formatting, mobile sync, and project management...
Source: www.skiff.com
Best alternatives to WeTransfer of 2022
Microsoft OneDrive works like the other well-known consumer cloud storage options, the likes of Dropbox, Google Drive and iCloud: you specify the files and folders you want it to back up, and they get automatically synced with copies in the cloud, as well as all the other computers and devices where you've got OneDrive set up.
Source: www.techradar.com
The Best Google Drive Alternatives for 2022: Ditching Big Brother
OneDrive is a cloud file storage service that’s very similar to Google Drive, but it’s run by Microsoft instead of Google. OneDrive integrates with Microsoft Office the way Drive integrates with Workspace, though OneDrive also comes with the same privacy pitfalls as Google Drive, so it’s not the best alternative.
Source: www.cloudwards.net
Looking for Dropbox Alternatives? These 5 Should Be on Your List
No matter if you’re a student or a business person, OneDrive is a great alternative that you have to consider if you want to take a break from Dropbox. With a contemporary list of features and a very fair price, OneDrive is the perfect cloud storage for everyone.
Source: www.goodcloudstorage.net

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Microsoft OneDrive mentions (0)

We have not tracked any mentions of Microsoft OneDrive yet. Tracking of Microsoft OneDrive recommendations started around Mar 2021.

What are some alternatives?

When comparing Zoho Desk and Microsoft OneDrive, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dropbox - Online Sync and File Sharing

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Drive - Access and sync your files anywhere

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Mega - Secure File Storage and collaboration

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