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Zoho Desk VS Fedora

Compare Zoho Desk VS Fedora and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Fedora logo Fedora

Fedora creates an innovative, free, and open source platform for hardware, clouds, and containers that enables software developers and community members to build tailored solutions for their users.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Fedora Landing page
    Landing page //
    2023-06-11

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Fedora

Pricing URL
-
$ Details
-
Platforms
-

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Fedora features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Fedora videos

omplete Guide: How to Download, Install and Review Fedora 38 Linux on VirtualBox 2023

More videos:

  • Review - Fedora 31 Workstation Review & Gnome 3.34.1 Walkthrough - Linux Distro Reviews
  • Review - Fedora 31 Review | Should You Use It? Find Out!
  • Review - Fedora Workstation 31 Full Review
  • Review - Fedora 34 Reviewed: A Great GNOME distro that's worth checking out!
  • Review - Fedora 34 | This is the ABSOLUTE Best Linux Distro of 2021 Yet (NEW RELEASE!)
  • Review - Review - Fedora Workstation 33 (and why you should avoid it)

Category Popularity

0-100% (relative to Zoho Desk and Fedora)
Customer Support
100 100%
0% 0
Operating Systems
0 0%
100% 100
Help Desk
100 100%
0% 0
Linux
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Fedora. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Fedora

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, itโ€™s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Fedora Reviews

10 Most Popular Linux Distros of the Year 2023
It is available in different editions: Workstations for everyday use, CoreOS for container-focused OS, Server for server-related systems, Fedora Cloud for private and public clouds, and IoT for IoT-related work. Fedora is good for desktop users or developers who want RPM Linux with the latest features.
12 Best Linux Distros You Should Use
And since Fedora is open-source, it also has a few community versions called Spins. Some of the popular spins are Plasma, Xfce, LXQT, MATE, and Cinnamon. Overall, Fedora might not be the best option for absolute beginners, but itโ€™s great for those who know their way around Linux. Besides, Fedoraโ€™s got one of the most active distro communities on Reddit. Hence, if something...
Source: beebom.com
Finding the Best Linux Distro for Your Organization
Fedora is a popular, community-driven Linux distro known for its emphasis on new features and technologies, open source collaboration, and strong ties to the upstream software development communities (RHEL). It aims to provide a platform for both desktop and server users, offering the latest software while maintaining a balance between innovation and stability. Fedora users...
The best Linux distributions (operating systems)
Fedora is a free alternative to RHEL but does not provide long-term support. The focus of the operating system is primarily on up-to-dateness, which may come at the expense of stability. Fedora is equally suitable for servers and desktops and uses RPM (known from Red Hat) for package management.
Source: www.ionos.com
6 Best Free Alternatives to Windows for Advanced Users
Considering all this, Fedora is not intimidating to beginners and could be a great first-time Linux experience.
Source: techcult.com

Social recommendations and mentions

Based on our record, Fedora seems to be a lot more popular than Zoho Desk. While we know about 124 links to Fedora, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Fedora mentions (124)

  • what are some good laptops to buy?
    I am using HP Omen. I easily open it, clean it and change the thermal paste every 3 months (they have detailed guides on YouTube). My laptop had another SSD slot and I upgraded it with a new Samsung 1TB SSD and I am looking to upgrade the RAM from 16 GB to 64GB soon. Since I do not like Windows, I have installed Fedora on it. If I want I can turn in into a Hackintosh and install macOS too. The possibilities are... Source: 10 months ago
  • How do I remove this Ubuntu Pro ad from apt?
    You can find the solution at https://getfedora.org /s. Source: about 1 year ago
  • Fedora Project has a new website!
    It looks.. Awesome way better than getfedora.org kudos to the website developers. Source: about 1 year ago
  • Telemetr(ule)y
    Install Fedora (or one of it's spins. Source: about 1 year ago
  • Quick question about Fedora website
    Fedoraproject.org is it a legit website or is getfedora.org the only website ? Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Fedora, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ubuntu - Ubuntu is a Debian Linux-based open source operating system for desktop computers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Linux Mint - Linux Mint is one of the most popular desktop Linux distributions and used by millions of people.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Manjaro - Manjaro Linux is a linux distribution which is based on arch linux. It uses the PACMAN package manager.