Software Alternatives & Reviews

Zoho Desk VS Android

Compare Zoho Desk VS Android and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Android logo Android

Android is an open source mobile operating system initially released by Google in 2008 and has since become of the most widely used operating systems on any platform.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Android Landing page
    Landing page //
    2023-10-14

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Android

Pricing URL
-
$ Details
Platforms
-

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Android features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Android videos

Android 10 Review: This is Android in 2020! [Android Q]

More videos:

  • Review - Google Pixel 4 and 4 XL review: the best Android experience
  • Review - iPhone User Spends 17 Days on Android | Galaxy S10 Plus Review

Category Popularity

0-100% (relative to Zoho Desk and Android)
Help Desk
100 100%
0% 0
Mobile OS
0 0%
100% 100
Customer Support
100 100%
0% 0
Mobile SDK
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Android. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Android

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Android Reviews

Top 5 Mobile Operating Systems 2023 (Alternatives to Android)
Planned essentially for touch-screen phones and tablets, Android is first created by Android Inc. that Google purchased later in the year 2005. Android Operating System was revealed in the year 2007, and then the first Android device was launched in September 2008.
Best Open Source Android Alternative OS for Smartphones
As most of the trade and technology-loving persons already heard about the US-China Trade War and Huawei-Google fight. Now, so many Huawei device users and Android enthusiasts are wondering what will be the next Android alternative OS (Operating System) for smartphones. Without Google and its services, the Android platform is difficult to run properly on a smartphone. But we...
Android Alternative: Top 12 Mobile Operating Systems
Android has become the de-facto operating system for smartphones, IoT devices, cars, TVs, and other electronic devices. The open-source project is being deployed almost everywhere because of the vast app support, lightweight profile, compatibility with a variety of hardware, huge developer support, etc. Apple’s iOS is putting up a good fight, but it’s nowhere close to...
Source: beebom.com
12 Best Android Custom ROMs For 2020 That You Must Try
Well, say hello to one of the top tier customization Kings of the Android Custom ROM World. Resurrection Remix has been around for almost the same time as any of the ROMs we’ve mentioned below. Starting its development in the early days of Android 4.0, RR has never failed to impress me with its feature-packed settings menu to tailor the Android smartphone to your heart’s...
Source: fossbytes.com
Open Source Mobile OS Alternatives To Android
It’s no exaggeration to say that open source operating systems rule the world of mobile devices. Android is still an open source project, after all. But, due to the bundle of proprietary software that comes along with Android on consumer devices, many people don’t consider it an open source operating system.
Source: itsfoss.com

Social recommendations and mentions

Based on our record, Android seems to be a lot more popular than Zoho Desk. While we know about 11 links to Android, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Android mentions (11)

  • What is the best wearos watch according to google? :)
    Of course it's the Watch 5 Pro. Go to android.com it's even used in a promote video lol. Pixel Watch is just a joke. Source: 12 months ago
  • Surface Duo 2 November Update Build 2022.817.23
    I've been running with it for a short-while now. Need to go to android.com and see what fixes they made. Source: over 1 year ago
  • Jetpack Compose: Horrifically slow in text input?
    As a follow-up, if jetpack can be used to build real and performant apps, does anyone have a good recommendation for a tutorial? I was trying to follow the demos linked of android.com, but it seemed as if there were vast differences between what they were saying to do, and what was in a newly bootstrapped project and the gradle files. Source: over 1 year ago
  • Anyone else having Malwarebytes say Google.com is malware?
    This seems to be effecting all of Google's products. I can't get into any of my G-Suite sites, GMail accounts, google.com, android.com, etc. From any device that has Malwarebytes installed. The constant popups from Malwarebytes are annoying, but on a positive note, it is letting me see just how many apps on my computer phone in to Google. NZXT is the biggest offender, and seems to be constantly hitting up... Source: over 1 year ago
  • Why do none of the major distros have KDE Plasma as default?
    I wish I could go to android.com download the latest ROM and install it myself, like I do with Linux, I hate waiting for phone manufacturers to release OS updates and security fixes. Source: over 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Android, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LineageOS - Operating system for smartphones and tablet computers, based on the Android

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ubuntu Touch - Read more about Ubuntu Touch. Our free and open source mobile OS is made and maintained by UBports! We care about your freedom and privacy.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GrapheneOS - GrapheneOS is an open source privacy and security focused mobile OS with Android app compatibility.