Software Alternatives & Reviews

Zoho Desk VS GrapheneOS

Compare Zoho Desk VS GrapheneOS and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

GrapheneOS logo GrapheneOS

GrapheneOS is an open source privacy and security focused mobile OS with Android app compatibility.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • GrapheneOS Landing page
    Landing page //
    2023-07-21

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

GrapheneOS

Pricing URL
-
$ Details
Platforms
-

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

GrapheneOS features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

GrapheneOS videos

GrapheneOS Review: Your BEST Secure & Private Mobile OS!

More videos:

  • Tutorial - THIS is the most private and secure phone on the planet - GrapheneOS review and how to install
  • Review - First GrapheneOS Review

Category Popularity

0-100% (relative to Zoho Desk and GrapheneOS)
Help Desk
100 100%
0% 0
Mobile OS
0 0%
100% 100
Customer Support
100 100%
0% 0
Mobile SDK
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and GrapheneOS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and GrapheneOS

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, itโ€™s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

GrapheneOS Reviews

Top 5 Secure Operating Systems for Privacy and Anonymity
GrapheneOS is a modern and sleek mobile operating system with a strong focus on privacy and robust security features. Developed as an open-source project, it builds upon the foundations of the Android Open Source Project (AOSP) to deliver a secure, Google-free Android experience without sacrificing usability. Leveraging Android's existing security model, GrapheneOS...
Android Alternative: Top 12 Mobile Operating Systems
If security and privacy are your main reasons behind your search for an Android alternative, GrapheneOS fits the bill perfectly. Itโ€™s a security-hardened operating system, built with top-notch privacy protection in mind. GrapheneOS, earlier known as CopperheadOS, is also developed on Android, but the main developer, Daniel Micay has worked extensively to make GrapheneOS a...
Source: beebom.com
Open Source Mobile OS Alternatives To Android
GrapheneOS in an open source privacy-focused mobile operating system. It is focused on the research and development of privacy and security technology.
Source: itsfoss.com

Social recommendations and mentions

Based on our record, GrapheneOS seems to be a lot more popular than Zoho Desk. While we know about 388 links to GrapheneOS, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

GrapheneOS mentions (388)

  • WhatsApp forces Pegasus spyware maker to share its secret code
    Just so you know: https://grapheneos.org/ and https://signal.org/ do exist! - Source: Hacker News / 2 months ago
  • LineageOS is currently installed on 1.5M Android devices
    It might be worth to switch to GrapheneOS if you have Pixel phones: https://grapheneos.org/ It is a more serious project than LineageOS in the sense that they take security very seriously and they take their development more professionally too. There are no disadvantages to using GrapheneOS compared to LineageOS. You can see a comparison here: https://eylenburg.github.io/android_comparison.htm. - Source: Hacker News / 3 months ago
  • Recommendations for an Android repair shop?
    If it still powers up but just won't boot you could try installing https://grapheneos.org/. Source: 5 months ago
  • Iphone Vs Android
    On 4thgen Pixels and up you can install GrapheneOS which is a security and privacy focused Android build. It does not come with any Google services pre-installed but you can put them on. https://grapheneos.org/. Source: 5 months ago
  • Are you happy
    Yes... Will also de-google it cuz we can install GrapheneOS and also close the bootloader. Source: 5 months ago
View more

What are some alternatives?

When comparing Zoho Desk and GrapheneOS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LineageOS - Operating system for smartphones and tablet computers, based on the Android

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CalyxOS - Privacy-focused operating system for smartphones based on Android and microG

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Android - Android is an open source mobile operating system initially released by Google in 2008 and has since become of the most widely used operating systems on any platform.