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Zendesk VS StackPath

Compare Zendesk VS StackPath and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

StackPath logo StackPath

Secure Content Delivery Network, DDoS, WAF Service
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • StackPath Landing page
    Landing page //
    2023-08-07

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

StackPath features and specs

  • Comprehensive Global Coverage
    StackPath operates a broad network of Points of Presence (PoPs) distributed across the globe, enhancing the speed and reliability of content delivery for a worldwide audience.
  • Integrated Security Features
    The platform offers built-in security features such as Web Application Firewall (WAF), DDoS protection, and SSL certificates, providing robust safeguards against various cyber threats.
  • Edge Computing
    StackPath allows developers to run workloads at the edge of the network, closer to the end-users, reducing latency and improving application performance.
  • Developer-Friendly
    The service provides comprehensive APIs and extensive documentation, enabling developers to easily integrate StackPath’s features into their applications.
  • Affordable Pricing
    StackPath offers competitive pricing with various plans, making it accessible for startups and small to medium-sized businesses.

Possible disadvantages of StackPath

  • Complex Initial Setup
    New users might find the initial setup process challenging due to the abundance of features and configurations available.
  • Customer Support Limitations
    While StackPath provides customer support, some users have reported delays in response times and varying levels of support quality.
  • Limited Advanced Analytics
    Compared to some competitors, StackPath's analytics features are less comprehensive, which could be a drawback for businesses needing detailed insights into traffic and performance metrics.
  • Learning Curve
    The platform’s rich feature set can present a steep learning curve for users who are not already familiar with similar technologies.
  • Edge Locations
    Although StackPath has a broad global presence, some regions may have limited edge locations, which can affect performance in those areas.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of StackPath

Overall verdict

  • Overall, StackPath is highly regarded within the industry for its comprehensive services in edge computing and CDN. Its focus on performance, security, and ease of use makes it a worthy consideration for businesses seeking an effective and reliable platform for managing and delivering web content. However, the ultimate decision should consider specific business needs and budget constraints.

Why this product is good

  • StackPath is often considered a good choice because it offers a robust edge computing platform, which includes content delivery network (CDN) services. It provides advanced security features, including DDoS protection and Web Application Firewall (WAF), which help in safeguarding web applications. Their infrastructure is designed for speed and reliability, making them a popular option for businesses that require fast and secure content delivery. Additionally, StackPath has a user-friendly interface and scalable solutions that can accommodate the needs of both small and large enterprises.

Recommended for

  • Businesses that require high performance and secure content delivery
  • Developers and companies looking for scalable edge computing solutions
  • Organizations that prioritize cybersecurity features like DDoS protection and WAF
  • Enterprises in need of a reliable CDN with a global presence
  • Users who appreciate a user-friendly interface and strong customer support

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

StackPath videos

+ Add

How to Fully Connect WordPress Site with StackPath CDN

More videos:

  • Review - The Ideal WP Fastest Cache Settings + MaxCDN (Now StackPath)

Category Popularity

0-100% (relative to Zendesk and StackPath)

Zendesk

StackPath

Customer Support
100 100%
Customer Support
0% 0
Security
0 0%
Security
100% 100
Help Desk
100 100%
Help Desk
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100

User comments

Share your experience with using Zendesk and StackPath. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and StackPath

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

StackPath Reviews

8 Best Cloudflare Alternatives (Free + Premium)
StackPath was founded in 2015 by Lance Crosby but now operates under the same people who ran SoftLayer, a cloud solutions and services provider, bought over by IBM. Having acquired several strategic companies, StackPath gradually built an upgraded network of servers across more than 50 edge locations worldwide.
Source: hostscore.net
Top 15 Cloudflare Alternatives: A Complete Guide
Stackpath also provides security features, such as SSL, DDoS protection, WAF, and firewall, to protect your web content and applications. Stackpath has a simple and transparent pricing model and a user-friendly interface. Here are its pros and cons:
Source: www.theknowledgeacademy.com
Introduction to Cloudflare Alternatives In 2021
StackPath offers content shipment services with WAF and totally recorded API. It provides services with instant setup, purging and real-time circumstances. Stack path offers plans for mid to high range users which are simple and economical beginning with $20 to $600. Also check siri competitors.
Source: www.techolac.com
10 Top Cloudflare Alternatives for Your Website
Stackpath is built on top of the open source MaxCDN platform that was acquired by the company back in 2016. Its content delivery service comes with an integrated web application firewall and a fully-documented API. The service comes with instant configuration updates, instant purging, real-time analytics and origin shield. One of the most remarkable things about StackPath’s...
Source: beebom.com
MaxCDN (StackPath) vs CloudFlare vs Amazon CloudFront vs Akamai Edge vs Fastly
Even though I tried listing some of the more recognizable brands (at least in the WordPress community) there’s a pattern here. Amazon CloudFront and Fastly seem to be favored by mainstream companies and overall well-known brands with a huge online presence, while StackPath and CloudFlare cater to both the big boys and standard WordPress blogs (or just entry-level websites)....
Source: www.codeinwp.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than StackPath. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

StackPath mentions (1)

  • Ask HN: Who is hiring? (May 2022)
    StackPath (Dallas, Texas) | Remote | Full-Time | https://stackpath.com I am looking for Senior Systems Engineer for our Kubernetes infrastructure: https://stackpath.applytojob.com/apply/kLd89ZuXsV/Senior-Systems-Engineer The Systems Engineering team is a small team of 5 that are specialized in the care-and-feeding of the StackPath bare-metal infrastructure. Bonus points if you exhibit an affinity towards... - Source: Hacker News / about 3 years ago

What are some alternatives?

When comparing Zendesk and StackPath, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CloudFlare - Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Amazon CloudFront - Amazon CloudFront is a content delivery web service.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Pulse Secure - Pulse Secure provides a consolidated offering for access control, SSL VPN, and mobile device security. Contact Pulse Secure at 408-372-9600 to get a free demo.

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