Software Alternatives, Accelerators & Startups

CloudFlare VS Zendesk

Compare CloudFlare VS Zendesk and see what are their differences

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CloudFlare logo CloudFlare

Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • CloudFlare Landing page
    Landing page //
    2023-07-10
  • Zendesk Landing page
    Landing page //
    2024-05-06

CloudFlare features and specs

  • Security
    Cloudflare provides robust security features including DDoS protection, SSL/TLS encryption, and a Web Application Firewall (WAF) to protect your website from various online threats.
  • Performance
    Cloudflare improves website performance through caching, optimized routing, and content delivery network (CDN) services, which can reduce page load times and increase site speed.
  • Reliability
    With Cloudflare's global network of data centers, your website benefits from high availability and redundancy, ensuring it remains online even during traffic spikes or outages.
  • Scalability
    Cloudflare allows businesses to easily scale their operations by handling large volumes of traffic without significant additional costs or infrastructure changes.
  • Ease of Use
    Cloudflare is easy to set up and manage, featuring a user-friendly dashboard that provides powerful tools and analytics for monitoring and optimizing your website.
  • Domain Management
    Cloudflare offers domain registration and management services, allowing you to streamline your DNS management and other domain-related tasks.
  • Cost-Effective
    Cloudflare offers a range of pricing plans, including a free tier, which provides ample features for small to medium-sized websites at no cost.

Possible disadvantages of CloudFlare

  • Complexity
    While Cloudflare offers many advanced features, these can be complex for beginners to understand and configure correctly, potentially leading to misconfigurations.
  • Support
    Some users report that the support response time, especially on lower-tier plans, can be slower than expected, resulting in delays in issue resolution.
  • Dependency
    Reliance on a third-party service like Cloudflare can create a dependency, meaning if Cloudflare experiences issues, your website could also be affected.
  • Pricing for Advanced Features
    While the free tier is robust, advanced security and performance features can become costly, which might not be suitable for all businesses.
  • Privacy Concerns
    As a proxy service, Cloudflare handles a lot of your website's traffic, raising potential privacy concerns about data handling and storage.
  • Occasional Downtime
    Although rare, Cloudflare has experienced outages in the past, which can affect all websites using its services simultaneously.
  • Legal Jurisdiction
    As a U.S.-based company, Cloudflare is subject to U.S. laws and regulations, which might be a concern for organizations focused on data sovereignty.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of CloudFlare

Overall verdict

  • CloudFlare is generally considered a good choice for improving website security and performance. It is particularly reputable for its reliability and extensive feature set that caters to both small websites and large enterprises. However, the effectiveness of CloudFlare may vary based on specific needs and configurations, so it's advisable to evaluate its features against your requirements.

Why this product is good

  • CloudFlare is widely recognized for its robust network security and performance-enhancing features. It offers distributed denial-of-service (DDoS) protection, a content delivery network (CDN), internet traffic optimization, and DNS services. The platform is known for improving website loading times and securing sites against cyber threats. Its global network spans numerous countries, which helps decrease latency and enhance reliability.

Recommended for

    CloudFlare is recommended for businesses and individuals seeking enhanced website security, faster load times, and improved traffic management. It is particularly beneficial for e-commerce sites, content-heavy websites, and organizations experiencing high traffic volumes or at risk of cyber-attacks.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

CloudFlare videos

CloudFlare Review - Beginners to Expert Guide PREVIEW by Bizversity.com

More videos:

  • Review - [BEGINNER GUIDE] How (and why) to Install Cloudflare on your Website (Speed & Security guide)
  • Review - 3 Reasons NOT to Install Cloudflare's 1.1.1.1 App

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to CloudFlare and Zendesk)
Cloud Computing
100 100%
0% 0
Customer Support
0 0%
100% 100
CDN
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using CloudFlare and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CloudFlare and Zendesk

CloudFlare Reviews

  1. Lucas James
    They keep websites safe!

    Great service! I always use CloudFlare for my website. All in one and you can keep your website safe with CloudFlare.


8 Best Cloudflare Alternatives (Free + Premium)
Cloudflare is a web infrastructure and security company that offers content delivery network (CDN), DNS, DDoS protection, and web application firewall (WAF) services. Cloudflare’s solutions help improve website performance, security, and reliability by distributing web content across a global network of data centers and protecting against malicious traffic.
Source: hostscore.net
The 7 Best Content-Delivery-Network Providers
Cloudflare offers the tariffs Free, Pro and Business. If the standard equipment of a CDN is sufficient for you, you are well supplied with the free version. If you need business-suitable solutions, you pay 20 Euros per month for the Pro tariff or 200 Euros per month for the Business tariff. All three plans can be individually adapted to your needs by a variety of payable...
Source: omr.com
5 Best Vercel Alternatives for Next.js & App Router
True to Cloudflare's core offering, Pages delivers stellar performance through the Cloudflare network. Every application receives a global CDN, free SSL, and middleware like WAF out of the box. Integrations with services like GitHub and GitLab enable continuous deployment workflows.
Source: il.ly
Top 15 Cloudflare Alternatives: A Complete Guide
Cloudflare is a versatile Content Delivery Network (CDN) service that offers fast, secure, and reliable delivery of web content and applications. It also provides features such as DNS, firewall, DDoS protection, and edge computing. However, Cloudflare may not be the best option for everyone, depending on your needs, budget, and preferences. Understanding the different...
The top 10 alternatives to OpenVPN
Cloudflare is a web performance and security company that offers a range of services to help businesses improve their online presence and protect their data. Their solutions include SASE and SSE services, app and infrastructure services, and developer services.

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, CloudFlare seems to be a lot more popular than Zendesk. While we know about 105 links to CloudFlare, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CloudFlare mentions (105)

  • Why devs are quitting aws and what they’re choosing instead
    Platforms like Railway, Render, Fly.io, Vercel, Supabase, and Cloudflare are leading the charge with a shared philosophy:. - Source: dev.to / 17 days ago
  • How to Create Your Free Landing Page
    Sign up on cloudflare, add your domain, and change the nameservers. - Source: dev.to / 25 days ago
  • Build a Bookmark Manager with the HONC Stack
    C – Cloudflare: A powerful developer platform offering Workers, KV, R2, D1, and more, making it an ideal environment for deploying modern apps at the Edge. - Source: dev.to / 3 months ago
  • Nuxflare Auth: A lightweight self-hosted auth server built with Nuxt, Cloudflare and OpenAuth.js
    Nuxflare Auth is a modern, lightweight, self-hosted authentication server designed to make adding auth to your apps a breeze. Built with Nuxt 3, Cloudflare Workers, and OpenAuth.js, it bundles everything you need in one place. - Source: dev.to / 4 months ago
  • SEO tools I used to grow my sites to 20k+ visitors/month
    I use Cloudflare to manage the DNS records for all of my sites. In addition to having a really straightforward UI for DNS management, they offer a host of other features to keep your sites running well. This includes automated protection for DDoS attacks, maintenance mode, and performance enhancements such as origin server optimization and caching. - Source: dev.to / 5 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing CloudFlare and Zendesk, you can also consider the following products

Amazon CloudFront - Amazon CloudFront is a content delivery web service.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

KeyCDN - KeyCDN is a high-performance Content Delivery Network (CDN). Lowest price globally at $0.04/GB with HTTP/2 Support and free Origin Shield.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

CDN77 - Content Delivery Network - website speed acceleration with CDN77. 28+ PoPs, Pay-as-you-go prices, no commitments.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!