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Amazon CloudFront VS Zendesk

Compare Amazon CloudFront VS Zendesk and see what are their differences

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Amazon CloudFront logo Amazon CloudFront

Amazon CloudFront is a content delivery web service.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Amazon CloudFront Landing page
    Landing page //
    2022-01-28
  • Zendesk Landing page
    Landing page //
    2024-05-06

Amazon CloudFront features and specs

  • Global Distribution
    Amazon CloudFront has a global network of edge locations that help in delivering content with low latency and high transfer speeds to users around the world.
  • Scalability
    CloudFront can handle large spikes in traffic without any manual intervention, ensuring that your content is always available, even under high demand.
  • Integration with AWS Services
    CloudFront integrates seamlessly with other AWS services like S3, EC2, and Lambda, providing a more cohesive and efficient experience.
  • Security Features
    CloudFront offers multiple security measures including DDoS protection, AWS Shield Standard, and AWS Web Application Firewall (WAF) to keep your content secure.
  • Custom SSL Certificates
    CloudFront allows you to use your own SSL certificates, enabling secure connections for your end users.
  • Pay-as-you-Go Pricing
    CloudFront offers a flexible pricing model where you pay only for what you use, making it cost-effective for both small and large scale operations.

Possible disadvantages of Amazon CloudFront

  • Complexity
    The wide array of features and settings may be overwhelming for users who are not familiar with AWS services or content delivery networks.
  • Pricing Structure
    While pay-as-you-go pricing is flexible, it can be difficult to estimate costs upfront due to the various factors that influence the final bill.
  • Initial Setup
    Setting up CloudFront for the first time can be time-consuming and may require a learning curve, particularly for beginners.
  • Latency for Dynamic Content
    While CloudFront is optimized for static content delivery, delivering dynamic content can sometimes result in higher latencies depending on the configuration.
  • Region-Based Restrictions
    Content distribution and access may face region-based restrictions and regulations, which can limit its effectiveness in certain areas.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Amazon CloudFront

Overall verdict

  • Yes, Amazon CloudFront is a highly effective CDN service known for its global reach and strong performance, making it a good choice for businesses of all sizes.

Why this product is good

  • Amazon CloudFront is a reliable content delivery network (CDN) service that is part of the AWS ecosystem. It offers low latency and high transfer speeds, making it suitable for delivering your web content efficiently. It integrates seamlessly with other AWS services, supports a wide range of content types, and provides robust security features, including DDoS protection and SSL/TLS encryption.

Recommended for

  • Businesses looking for a scalable CDN solution integrated with AWS services
  • Organizations requiring secure content delivery with compliance and advanced security features
  • Developers needing low-latency content delivery optimized for both static and dynamic content
  • Users seeking a CDN with a wide range of geographic locations to ensure fast content delivery to a global audience

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Amazon CloudFront videos

+ Add

JioSaavn Uses Amazon CloudFront to Stream Music and Video to Millions of Subscribers Daily

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Amazon CloudFront and Zendesk)

Amazon CloudFront

Zendesk

CDN
100 100%
CDN
0% 0
Customer Support
0 0%
Customer Support
100% 100
Cloud Computing
100 100%
Cloud Computing
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Amazon CloudFront and Zendesk

Amazon CloudFront Reviews

8 Best Cloudflare Alternatives (Free + Premium)
Operated by Amazon Web Services, Amazon Cloudfront had a beta launch in 2008. AWS then decided to make Cloudfront part of their free tier offerings in 2014. As of current writing, Cloudfront boasts of more than 310 POPs scattered throughout the globe.
Source: hostscore.net
The 7 Best Content-Delivery-Network Providers
Being one of the major internet companies that operates almost worldwide, it goes without saying that Amazon also offers a CDN with Amazon Cloudfront. The focus is on the Amazon Backbone network and developer friendliness. As a result, there are many possibilities for individual programmability and linking other AWS services. As a cherry on top, Amazon CloudFront also takes...
Source: omr.com
Top 15 Cloudflare Alternatives: A Complete Guide
Amazon CloudFront is a CDN service that is part of the Amazon Web Services (AWS) cloud platform. CloudFront integrates with other AWS services, such as S3, EC2, Lambda, and Media Services, to deliver web content and applications with low latency and high transfer speeds.
Source: www.theknowledgeacademy.com
Introduction to Cloudflare Alternatives In 2021
CloudFront is the sound known CDN that deals with the “pay as you go” design. CloudFront has big competition with Akamai and Limelight Networks upon Content Delivery Services. Released in the year 2008, having more than 138 gain access to points across 29 countries offered web fixed and dynamic material, website velocity, material download, and video streaming. CloudFront...
Source: www.techolac.com
10 Top Cloudflare Alternatives for Your Website
While Amazon CloudFront is widely regarded as one of the best and most reliable CDN service providers there is, there are a few issues that users need to keep in mind. First off, some of the settings are a bit over-simplified, so as a sysadmin, you’ll need to artificially trigger Stackoverflow just to figure out simple details like how long objects linger before being...
Source: beebom.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Amazon CloudFront seems to be a lot more popular than Zendesk. While we know about 79 links to Amazon CloudFront, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Amazon CloudFront mentions (79)

  • Building Scalable Applications with Node.js
    Offload static files (images, CSS, JS) to a Content Delivery Network (CDN) like Cloudflare or AWS CloudFront. - Source: dev.to / 21 days ago
  • Understanding AWS Regions and Availability Zones: A Guide for Beginners
    AWS CloudFront is the star of the show here. It caches static content (like media, scripts, and images) to ensure fast, reliable delivery. Other AWS services that run at the edge include Route 53 for DNS routing, Shield and WAF for security, and even Lambda via Lambda@Edge — giving you the ability to run serverless logic closer to the user. - Source: dev.to / about 1 month ago
  • 🚀 Supercharge Your Website Speed with Code Splitting & CDN Optimization — A Complete Guide!
    AWS CloudFront — Scalable, pay-as-you-go, and widely trusted. - Source: dev.to / 3 months ago
  • Cheating Lambda scalability
    CloudFront is my primary option for server-side caching. Caching at the edge reduces latency and is cost-effective because it decreases the number of calls to the service. CloudFront only caches responses to GET, HEAD, and OPTIONS requests. - Source: dev.to / 9 months ago
  • The Impact of Cloud Computing in DevOps
    Content Delivery Networks (CDNs): Services like CloudFront and Azure CDN distribute content globally, ensuring fast access for users. - Source: dev.to / 5 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Amazon CloudFront and Zendesk, you can also consider the following products

CloudFlare - Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

KeyCDN - KeyCDN is a high-performance Content Delivery Network (CDN). Lowest price globally at $0.04/GB with HTTP/2 Support and free Origin Shield.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

CDN77 - Content Delivery Network - website speed acceleration with CDN77. 28+ PoPs, Pay-as-you-go prices, no commitments.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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