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Pulse Secure VS Zendesk

Compare Pulse Secure VS Zendesk and see what are their differences

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Pulse Secure logo Pulse Secure

Pulse Secure provides a consolidated offering for access control, SSL VPN, and mobile device security. Contact Pulse Secure at 408-372-9600 to get a free demo.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Pulse Secure Landing page
    Landing page //
    2023-09-16
  • Zendesk Landing page
    Landing page //
    2024-05-06

Pulse Secure features and specs

  • Comprehensive Security
    Pulse Secure offers a robust set of security features, including endpoint compliance, threat detection, and SSL VPN capabilities to ensure a secure connection for remote access.
  • User-Friendly Interface
    The platform provides an intuitive interface that simplifies the process of configuring and managing secure connections for both administrators and end-users.
  • Integration
    Pulse Secure integrates well with various enterprise systems such as identity management, network access control, and mobile device management.
  • High Performance
    Pulse Secure delivers high performance in terms of connection speed and reliability, ensuring minimal downtime and efficient remote access.
  • Multi-Platform Support
    The solution supports multiple operating systems and devices, including Windows, macOS, Linux, iOS, and Android, making it versatile for diverse organizational needs.

Possible disadvantages of Pulse Secure

  • Cost
    The licensing and operational costs can be high, especially for small to medium-sized businesses, making it a more viable option for larger enterprises.
  • Complexity in Setup
    Initial setup and configuration can be complex and may require expert knowledge or specialized training.
  • Customer Support
    Some users have reported that customer support can be slow or inconsistent in resolving issues.
  • Resource Intensive
    The software can be resource-intensive, potentially affecting the performance of less powerful devices or older hardware.
  • Vendor Lock-In
    Relying heavily on Pulse Secure for security and remote access can lead to vendor lock-in, making future migrations to different solutions difficult and costly.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Pulse Secure

Overall verdict

  • Pulse Secure is generally viewed positively for its performance, comprehensive security features, and flexibility. However, user experiences can vary based on specific needs, deployed infrastructure, and support expectations. Overall, it is a solid option for organizations seeking secure and scalable remote access solutions.

Why this product is good

  • Pulse Secure is considered a reliable option for businesses looking for secure access solutions. It offers a range of features, including VPN capabilities, Zero Trust security, and cloud-based access management, which are essential for safeguarding network communications. Its robust integration options and ease of use make it a popular choice among IT professionals.

Recommended for

  • Businesses in need of a scalable VPN solution
  • Organizations seeking Zero Trust security frameworks
  • Enterprises requiring robust network access control
  • IT departments looking for comprehensive endpoint security management

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Pulse Secure videos

+ Add

Pulse Secure VPN demo for Chrome

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Pulse Secure and Zendesk)

Pulse Secure

Zendesk

Security & Privacy
100 100%
Security & Privacy
0% 0
Customer Support
0 0%
Customer Support
100% 100
Security
100 100%
Security
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Pulse Secure and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pulse Secure and Zendesk

Pulse Secure Reviews

We have no reviews of Pulse Secure yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pulse Secure mentions (0)

We have not tracked any mentions of Pulse Secure yet. Tracking of Pulse Secure recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Pulse Secure and Zendesk, you can also consider the following products

StackPath - Secure Content Delivery Network, DDoS, WAF Service

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Avast - Avast security software products are developed for Microsoft Windows, Mac OS X, Android and Linux users by AVAST Software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Flexera Software Vulnerability Manager - Flexera Software Vulnerability Manager provides solutions to continuously track, identify and remediate vulnerable applications.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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