Software Alternatives, Accelerators & Startups

Zendesk VS PrestaShop

Compare Zendesk VS PrestaShop and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

PrestaShop logo PrestaShop

Create your online store with PrestaShop's free shopping cart software. Build an ecommerce website for free and start selling online with hundreds of powerful features.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • PrestaShop Landing page
    Landing page //
    2023-07-11

PrestaShop

Pricing URL
-
Release Date
2007 January
Startup details
Country
France
City
Paris
Founder(s)
Bruno Leveque
Employees
100 - 249

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

PrestaShop features and specs

  • Open Source
    PrestaShop is open-source, which means you have access to the source code and can customize your store extensively to suit your needs.
  • Customization
    With over 5,000 modules and themes available, PrestaShop offers significant customization options to tailor your online store.
  • Multilingual Support
    PrestaShop supports multiple languages and currencies, making it easier to operate in global markets and cater to a diverse customer base.
  • SEO Friendly
    Built-in SEO features help improve your search engine ranking, which can lead to increased visibility and traffic for your online store.
  • Strong Community
    A large, active community of developers and users can provide support, share tips, and offer solutions to common issues.

Possible disadvantages of PrestaShop

  • Complex Setup
    Setting up and customizing PrestaShop can be complex and may require technical expertise, which might be challenging for beginners.
  • Hosting Costs
    As a self-hosted solution, you are responsible for your hosting needs, which can add to the overall operating cost of your online store.
  • Update Dependency
    Each update of PrestaShop may cause compatibility issues with existing modules and themes, requiring additional work to resolve.
  • Limited Official Support
    While the community support is robust, official customer service options are limited and may require purchasing a support plan.
  • Performance Issues
    Large stores with many products and high traffic volumes might experience performance issues without proper optimization and server resources.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

PrestaShop videos

Why Is PrestaShop Platform the Best Choice for e-Commerce Websites?

More videos:

  • Review - WooCommerce vs Prestashop vs Shopify vs Wix vs Amazon vs eBay vs Etsy vs AliExpress in 2019
  • Review - Magento vs PrestaShop: What eCommerce CMS is The Best For Your Store?

Category Popularity

0-100% (relative to Zendesk and PrestaShop)
Customer Support
100 100%
0% 0
eCommerce
0 0%
100% 100
Help Desk
100 100%
0% 0
eCommerce Platform
0 0%
100% 100

User comments

Share your experience with using Zendesk and PrestaShop. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and PrestaShop

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

PrestaShop Reviews

Top 10 Shopify Alternatives for Ecommerce in 2024
In the digital marketplace, being seen is as important as being good. Platforms like BigCommerce and Magento Open Source offer powerful SEO features and marketing integration capabilities that can propel a business to the top of search results. PrestaShop and Shift4Shop provide a range of promotional tools to help businesses capture and retain customers. For those looking to...
Source: www.attrac.io
PrestaShop alternatives in 2024
And you don’t have to make the switch alone. E-commerce platforms like PrestaShop help business owners achieve success online, regardless of industry or business size. With PrestaShop, you can customize your online shop to match your company brand; track and manage all orders, payments, and data; and create marketing campaigns to grow and scale — all from one powerful,...
Source: www.jotform.com
Shopify Self-Hosted Alternatives for Your E-Commerce Success
PrestaShop is a popular and feature-rich open-source e-commerce platform that empowers businesses to create and manage online stores. Launched in 2007, it has become one of the leading e-commerce solutions globally, offering a wide range of features and customization options. PrestaShop is a versatile and reliable e-commerce platform suitable for businesses of various sizes.
Source: cyberpanel.net
10 Best Shopify Alternatives in 2022
PrestaShop has many features that Shopify doesn't, such as custom themes and extensions. Plus, it supports multiple payment gateways including Paypal Express Checkout (PE), Stripe and GoCardless (GC).
Source: qpe.co.in
LemonStand Closed: Which Are The Best Alternatives For Ecommerce?
However, there is a downside to its price: you will have to do all of the heavy lifting required to get your store online, from setting up your hosting, installing the software onto your web server, and designing and building your store’s front end. However, if time and effort are more abundant resources for you than money, PrestaShop is worth your consideration.
Source: digital.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than PrestaShop. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

PrestaShop mentions (3)

  • How MySQL Tuning Can Improve PrestaShop Performance
    PrestaShop is a specialized, free, and open-source e-commerce platform developed in PHP, aimed at providing businesses, from startups to large enterprises, with the infrastructure to launch, manage, and scale their online stores. - Source: dev.to / 11 months ago
  • Ask HN: Is there an e-commerce platform that doesn't suck?
    Have you heard of / tried “prestashop”[1]? I deployed it once for an acquaintance (my domain of expertise is not in e-commerce at all) and was pleasantly surprised by how feature-full, flexible and easy to use (for the store manager) [1] https://prestashop.com/. - Source: Hacker News / almost 2 years ago
  • E-commerce site suggestions for 5-10 products.
    Maybe open source solutions like https://www.opencart.com/ or https://prestashop.com/ ? Source: almost 2 years ago

What are some alternatives?

When comparing Zendesk and PrestaShop, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WooCommerce - A freely available eCommerce plugin that enables shop facilities on your WordPress website. Functionality enabling extensions & beautiful themes available.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Shopify - Shopify is a powerful ecommerce platform that includes everything you need to create an online store and sell online. Try it free for 14 days.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Magento - Magento is the eCommerce software and platform trusted by the world's leading brands. Grow your online business with Magento.