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Intercom VS PrestaShop

Compare Intercom VS PrestaShop and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PrestaShop logo PrestaShop

Create your online store with PrestaShop's free shopping cart software. Build an ecommerce website for free and start selling online with hundreds of powerful features.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • PrestaShop Landing page
    Landing page //
    2023-07-11

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

PrestaShop

Website
prestashop.com
Pricing URL
-
Release Date
2007 January
Startup details
Country
France
State
Ile-de-France
City
Paris
Founder(s)
Bruno Leveque
Employees
100 - 249
Edit details

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

PrestaShop features and specs

  • Open Source
    PrestaShop is open-source, which means you have access to the source code and can customize your store extensively to suit your needs.
  • Customization
    With over 5,000 modules and themes available, PrestaShop offers significant customization options to tailor your online store.
  • Multilingual Support
    PrestaShop supports multiple languages and currencies, making it easier to operate in global markets and cater to a diverse customer base.
  • SEO Friendly
    Built-in SEO features help improve your search engine ranking, which can lead to increased visibility and traffic for your online store.
  • Strong Community
    A large, active community of developers and users can provide support, share tips, and offer solutions to common issues.

Possible disadvantages of PrestaShop

  • Complex Setup
    Setting up and customizing PrestaShop can be complex and may require technical expertise, which might be challenging for beginners.
  • Hosting Costs
    As a self-hosted solution, you are responsible for your hosting needs, which can add to the overall operating cost of your online store.
  • Update Dependency
    Each update of PrestaShop may cause compatibility issues with existing modules and themes, requiring additional work to resolve.
  • Limited Official Support
    While the community support is robust, official customer service options are limited and may require purchasing a support plan.
  • Performance Issues
    Large stores with many products and high traffic volumes might experience performance issues without proper optimization and server resources.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

PrestaShop videos

+ Add

Why Is PrestaShop Platform the Best Choice for e-Commerce Websites?

More videos:

  • Review - WooCommerce vs Prestashop vs Shopify vs Wix vs Amazon vs eBay vs Etsy vs AliExpress in 2019
  • Review - Magento vs PrestaShop: What eCommerce CMS is The Best For Your Store?

Category Popularity

0-100% (relative to Intercom and PrestaShop)

Intercom

PrestaShop

Customer Support
100 100%
Customer Support
0% 0
eCommerce
0 0%
eCommerce
100% 100
CRM
100 100%
CRM
0% 0
eCommerce Platform
0 0%
eCommerce Platform
100% 100

User comments

Share your experience with using Intercom and PrestaShop. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and PrestaShop

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

PrestaShop Reviews

Top 10 Shopify Alternatives for Ecommerce in 2024
In the digital marketplace, being seen is as important as being good. Platforms like BigCommerce and Magento Open Source offer powerful SEO features and marketing integration capabilities that can propel a business to the top of search results. PrestaShop and Shift4Shop provide a range of promotional tools to help businesses capture and retain customers. For those looking to...
Source: www.attrac.io
PrestaShop alternatives in 2024
And you don’t have to make the switch alone. E-commerce platforms like PrestaShop help business owners achieve success online, regardless of industry or business size. With PrestaShop, you can customize your online shop to match your company brand; track and manage all orders, payments, and data; and create marketing campaigns to grow and scale — all from one powerful,...
Source: www.jotform.com
Shopify Self-Hosted Alternatives for Your E-Commerce Success
PrestaShop is a popular and feature-rich open-source e-commerce platform that empowers businesses to create and manage online stores. Launched in 2007, it has become one of the leading e-commerce solutions globally, offering a wide range of features and customization options. PrestaShop is a versatile and reliable e-commerce platform suitable for businesses of various sizes.
Source: cyberpanel.net
10 Best Shopify Alternatives in 2022
PrestaShop has many features that Shopify doesn't, such as custom themes and extensions. Plus, it supports multiple payment gateways including Paypal Express Checkout (PE), Stripe and GoCardless (GC).
Source: qpe.co.in
LemonStand Closed: Which Are The Best Alternatives For Ecommerce?
However, there is a downside to its price: you will have to do all of the heavy lifting required to get your store online, from setting up your hosting, installing the software onto your web server, and designing and building your store’s front end. However, if time and effort are more abundant resources for you than money, PrestaShop is worth your consideration.
Source: digital.com

Social recommendations and mentions

Based on our record, Intercom should be more popular than PrestaShop. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

PrestaShop mentions (3)

  • How MySQL Tuning Can Improve PrestaShop Performance
    PrestaShop is a specialized, free, and open-source e-commerce platform developed in PHP, aimed at providing businesses, from startups to large enterprises, with the infrastructure to launch, manage, and scale their online stores. - Source: dev.to / 11 months ago
  • Ask HN: Is there an e-commerce platform that doesn't suck?
    Have you heard of / tried “prestashop”[1]? I deployed it once for an acquaintance (my domain of expertise is not in e-commerce at all) and was pleasantly surprised by how feature-full, flexible and easy to use (for the store manager) [1] https://prestashop.com/. - Source: Hacker News / almost 2 years ago
  • E-commerce site suggestions for 5-10 products.
    Maybe open source solutions like https://www.opencart.com/ or https://prestashop.com/ ? Source: almost 2 years ago

What are some alternatives?

When comparing Intercom and PrestaShop, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WooCommerce - A freely available eCommerce plugin that enables shop facilities on your WordPress website. Functionality enabling extensions & beautiful themes available.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Shopify - Shopify is a powerful ecommerce platform that includes everything you need to create an online store and sell online. Try it free for 14 days.

Drift - A messaging app that helps you grow your business.

Magento - Magento is the eCommerce software and platform trusted by the world's leading brands. Grow your online business with Magento.

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