Software Alternatives, Accelerators & Startups

LiveAgent VS phpIPAM

Compare LiveAgent VS phpIPAM and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

phpIPAM logo phpIPAM

phpipam is an open-source web IP address management application (IPAM).
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • phpIPAM Landing page
    Landing page //
    2023-03-28

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

phpIPAM features and specs

  • Open Source
    phpIPAM is an open source IP address management (IPAM) software, which means that it's freely available and can be modified to suit specific needs without any licensing fees.
  • Web-Based Interface
    The tool provides a user-friendly, web-based interface that enables easy access and management of IP addresses from anywhere with an internet connection.
  • Feature-Rich
    phpIPAM comes with a comprehensive set of features, including VLAN management, subnet management, and device tracking, which are essential for effective network management.
  • Integrations
    phpIPAM supports various integrations with other systems, such as DNS servers and DHCP servers, to provide a more cohesive and automated network management experience.
  • Active Community Support
    There is an active community around phpIPAM that contributes to its development and provides support, making it easier to find solutions to common problems.
  • Scalability
    The software is designed to scale well, making it suitable for both small and large networks without significant performance degradation.

Possible disadvantages of phpIPAM

  • Complex Installation
    Setting up phpIPAM may require some technical know-how, particularly in configuring web servers, databases, and ensuring all dependencies are met.
  • Limited Vendor Support
    As an open source project, phpIPAM might not offer the same level of professional support and documentation as some commercial IPAM solutions.
  • User Interface
    While functional, the user interface of phpIPAM may not be as polished or intuitive as some other commercial alternatives, which can affect user experience.
  • Update Management
    Managing updates and ensuring compatibility with existing systems can require careful planning and can sometimes lead to disruptions.
  • Learning Curve
    New users, especially those without a background in network management, may find the learning curve steep, requiring time to fully grasp all the available features.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of phpIPAM

Overall verdict

  • phpIPAM is generally considered a good solution for IP address management, especially for organizations looking for an open-source and cost-effective tool. It effectively balances functionality, usability, and flexibility, making it suitable for a variety of network environments.

Why this product is good

  • ["features", "It offers a comprehensive set of features such as IP address management, VLAN management, devices, racks, and circuit management, which are essential for network administrators."]
  • ["usability", "phpIPAM provides a user-friendly interface for managing and tracking IP addresses. Its web-based interface makes it accessible across different platforms."]
  • ["integration", "phpIPAM can integrate with other tools and services, such as DHCP servers, DNS servers, and cloud platforms, enhancing its functionality within a network environment."]
  • ["open_source", "As an open-source project, phpIPAM allows for customization and extension by users, ensuring it can be tailored to specific organizational needs."]

Recommended for

  • Network administrators in small to medium-sized enterprises
  • Organizations that need a cost-effective IP address management solution
  • IT professionals seeking an open-source tool with customization capabilities
  • Teams requiring a web-based IPAM solution that integrates with existing network infrastructure

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

phpIPAM videos

IPAM Server mit phpIPAM - IP adress management

More videos:

  • Review - Foreman Integration with phpIPAM
  • Review - Apresentação PHPiPAM para provedores!

Category Popularity

0-100% (relative to LiveAgent and phpIPAM)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Log Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and phpIPAM.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and phpIPAM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and phpIPAM

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

phpIPAM Reviews

The 10 Best IP Address Management Tools for Linux
phpIPAM is a free and open-source IPAM solution with an effective feature set. It is written using PHP, as implied by its name, and aims at providing a modern but lightweight alternative to paid IPAM solutions. phpIPAM also leverages the MySQL database, jQuery, and HTML5/CSS3 for its user interface. The developers provide a nice introductory demo to help admins get a better...
Best IP Address Management Tools for Linux
phpIPAM is an open-source IP address management application, whose main motive is to offer light, modern and easy IP address management. It is based on PHP and uses MySQL database as a backend, it also uses jQuery libraries, Ajax and some HTML5/CSS3 features.
Source: www.tecmint.com

Social recommendations and mentions

Based on our record, phpIPAM seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

phpIPAM mentions (19)

  • Recommended free on-prem IPAM with integrated DNS solution?
    PHPIPAM does that, plus hardware inventory and racks (you assign the IP to a pice of hardware then put it on a rack and get rack diagram). It does also vLANs, VRF, circuits... Source: about 2 years ago
  • Looking for IPAM tools
    Given he info you provided, I would say phpipam. It is web base and very light on resources. I don't know if this counts in your portability requirement. https://phpipam.net/. Source: about 2 years ago
  • What is everyone using for IPAM (IP Management) for their home networks/labs ?
    Other than that, we use PHP IPAM at work. https://phpipam.net It’s fine. Source: about 2 years ago
  • looking for a method of managing Static IP addresses
    Because the IP address are part of the programming for our room control systems(Crestron mainly) if the address changes then we lose control of that piece of equipment. Can phpipam.net be run locally or does it need it's own server? I don't know how much our networking team will be willing to get involved. Source: about 2 years ago
  • How do you remember all your local ips?
    PhpIPAM IP Address Managemenent. Scans your network(s) automatically and tags IP addresses as used or unused. Source: over 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and phpIPAM, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SolarWinds IPAM - Find out about getting started with IP Address Manager, including the latest release notes and documentation as well as training and helpful articles on how to best run SolarWinds IP Address Manager (IPAM).

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ManageEngine OpUtils - ManageEngine OpUtils is an IP address and Switch port management software that includes a comprehensive set of 30+ tools that helps network engineers monitor, diagnose and troubleshoot their IT resources.