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Zendesk VS NativeScript

Compare Zendesk VS NativeScript and see what are their differences

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SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

NativeScript logo NativeScript

Build truly native apps with JavaScript
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • NativeScript Landing page
    Landing page //
    2023-10-21

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

NativeScript features and specs

  • Cross-Platform Development
    NativeScript allows developers to write code once and deploy it across multiple platforms, including iOS and Android, which saves time and resources.
  • Native Performance
    Since NativeScript directly uses native components, it delivers high performance comparable to native applications, unlike some other cross-platform solutions.
  • Rich Ecosystem
    NativeScript offers a rich ecosystem of plugins and modules, making it easy to extend functionalities and integrate with various services.
  • Single Codebase
    Maintaining a single codebase for both iOS and Android reduces development and debugging efforts.
  • Open Source
    Being open source, NativeScript has strong community support and continuous improvements driven by developers around the world.
  • Access to Native APIs
    NativeScript allows direct access to native APIs, giving developers more flexibility and control over platform-specific features.

Possible disadvantages of NativeScript

  • Steep Learning Curve
    The framework requires an understanding of native development concepts, which can be complex for new developers or those not familiar with mobile development.
  • Lack of Third-Party Components
    Compared to more mature frameworks, NativeScript has a limited number of third-party libraries and UI components available.
  • Performance Overhead
    Despite high performance, there is still some overhead compared to fully native applications due to the abstraction layer.
  • Limited Community Support
    Although the community is growing, it is still smaller compared to mainstream frameworks like React Native or Flutter, which might result in slower issue resolution and fewer resources.
  • Maintenance and Updates
    Keeping the framework and its plugins up to date with the latest iOS and Android releases can be challenging and resource-intensive.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of NativeScript

Overall verdict

  • NativeScript is considered a good choice for developers seeking to create cross-platform mobile applications with a native look and feel while using web technologies they are already familiar with. It balances the flexibility of web development with the performance and capability of native apps.

Why this product is good

  • NativeScript is a popular open-source framework for building native mobile applications using JavaScript, TypeScript, Angular, Vue.js, or Svelte. It allows developers to write and maintain a single codebase for both iOS and Android, which can significantly reduce development time and effort. NativeScript provides access to native APIs, ensuring that apps can leverage device capabilities to deliver a truly native user experience. Additionally, the community and plugin ecosystem offer resources and tools to enhance app functionality and streamline development processes.

Recommended for

  • Web developers looking to leverage their existing skills to build mobile apps.
  • Teams that need to maintain a single codebase for multiple platforms.
  • Projects that require deep integration with native device features.
  • Developers familiar with frameworks like Angular, Vue.js, or Svelte who want to build mobile applications.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

NativeScript videos

+ Add

NativeScript VS React Native 2019 | performance | community | plugins

More videos:

  • Review - Which one is best for you? Flutter, React Native, Ionic or NativeScript?
  • Review - 7 Things to Know When Learning NativeScript

Category Popularity

0-100% (relative to Zendesk and NativeScript)

Zendesk

NativeScript

Customer Support
100 100%
Customer Support
0% 0
Development Tools
0 0%
Development Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
JavaScript Framework
0 0%
JavaScript Framework
100% 100

User comments

Share your experience with using Zendesk and NativeScript. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and NativeScript

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

NativeScript Reviews

Top 10 Flutter Alternatives for Cross-Platform App Development
With the framework, developers get the option to craft a completely native experience even without interfering with the user interface. Those who are familiar with JavaScript can leverage NativeScript to its fullest.
Source: www.moontechnolabs.com
Top 5 Flutter Alternatives for Cross-Platform Development
NativeScript is a powerful framework that empowers developers to build Web, iOS, Android, and Vision Pro apps on a single codebase. If you’re comfortable with web development, especially Angular or VueJS, you’ll find NativeScript accessible.
Source: www.miquido.com
10 Best Open Source Firebase Alternatives
The native apps you develop use the richness of the mobile platform and offer the performance you need for mobile devices. NativeScript uses native APIs and controls to render, allowing you to create more sophisticated apps compared to using a hybrid approach.
Source: rigorousthemes.com
10 Best Tools to Develop Cross-Platform Desktop Apps 
NativeScript doesn’t require Angular or Vue.js but works better when used together for cross-platform app development. This runtime framework implements JavaScript, its superset TypeScript and Angular Native, and can render a variety of apps, be they gaming, streaming, geolocation, or chat apps. The user interface is in XML and CSS. A single, reusable codebase can be applied...
Source: www.westagilelabs.com
Top JavaScript Frameworks For Mobile App Development
NativeScript is an open-source, cross-platform, free mobile framework that assists in the creation of a truly native Android and iOS mobile apps. These apps can be built with JavaScript, Angular, Vue.js or TypeScript. Programming using NativeScript reduces the development time and lines of code, to a large extent. Many organizations globally have been implementing it because...
Source: medium.com

Social recommendations and mentions

Based on our record, NativeScript should be more popular than Zendesk. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

NativeScript mentions (20)

  • What are JavaScript Engines?
    NativeScript is a good example of a runtime built specifically for cross-platform native mobile application development built using JavaScript. - Source: dev.to / 6 months ago
  • Gio UI – Cross-Platform GUI for Go
    A long time ago, nativescript[1] seemed to be a strong alternative to reactnative. Is that still the case? [1] https://nativescript.org/. - Source: Hacker News / about 1 year ago
  • Ask HN: Flutter or React Native?
    I'm curious about this topic as well. I would also add NativeScript[1] in the comparison. [1] https://nativescript.org/. - Source: Hacker News / about 1 year ago
  • Svelte Native: The Svelte Mobile Development Experience
    This is not so much the Svelte equivalent of React Native as it is just NativeScript (https://nativescript.org). - Source: Hacker News / over 1 year ago
  • Mobile App Development for both iOS and Andriod
    There is also https://nativescript.org/ which would allow you to use Vue (or several other frameworks) to build a mobile app. Used it myself a while back for an iPad app using Vue 2 and it was pretty straightforward. It seems like there have been quite a few improvements since then so might be worth a look. Source: about 2 years ago
View more

What are some alternatives?

When comparing Zendesk and NativeScript, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

React Native - A framework for building native apps with React

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ionic - Ionic is a cross-platform mobile development stack for building performant apps on all platforms with open web technologies.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Apache Cordova - Platform for building native mobile applications using HTML, CSS and JavaScript

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