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LiveAgent VS NativeScript

Compare LiveAgent VS NativeScript and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

NativeScript logo NativeScript

Build truly native apps with JavaScript
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • NativeScript Landing page
    Landing page //
    2023-10-21

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

NativeScript features and specs

  • Cross-Platform Development
    NativeScript allows developers to write code once and deploy it across multiple platforms, including iOS and Android, which saves time and resources.
  • Native Performance
    Since NativeScript directly uses native components, it delivers high performance comparable to native applications, unlike some other cross-platform solutions.
  • Rich Ecosystem
    NativeScript offers a rich ecosystem of plugins and modules, making it easy to extend functionalities and integrate with various services.
  • Single Codebase
    Maintaining a single codebase for both iOS and Android reduces development and debugging efforts.
  • Open Source
    Being open source, NativeScript has strong community support and continuous improvements driven by developers around the world.
  • Access to Native APIs
    NativeScript allows direct access to native APIs, giving developers more flexibility and control over platform-specific features.

Possible disadvantages of NativeScript

  • Steep Learning Curve
    The framework requires an understanding of native development concepts, which can be complex for new developers or those not familiar with mobile development.
  • Lack of Third-Party Components
    Compared to more mature frameworks, NativeScript has a limited number of third-party libraries and UI components available.
  • Performance Overhead
    Despite high performance, there is still some overhead compared to fully native applications due to the abstraction layer.
  • Limited Community Support
    Although the community is growing, it is still smaller compared to mainstream frameworks like React Native or Flutter, which might result in slower issue resolution and fewer resources.
  • Maintenance and Updates
    Keeping the framework and its plugins up to date with the latest iOS and Android releases can be challenging and resource-intensive.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of NativeScript

Overall verdict

  • NativeScript is considered a good choice for developers seeking to create cross-platform mobile applications with a native look and feel while using web technologies they are already familiar with. It balances the flexibility of web development with the performance and capability of native apps.

Why this product is good

  • NativeScript is a popular open-source framework for building native mobile applications using JavaScript, TypeScript, Angular, Vue.js, or Svelte. It allows developers to write and maintain a single codebase for both iOS and Android, which can significantly reduce development time and effort. NativeScript provides access to native APIs, ensuring that apps can leverage device capabilities to deliver a truly native user experience. Additionally, the community and plugin ecosystem offer resources and tools to enhance app functionality and streamline development processes.

Recommended for

  • Web developers looking to leverage their existing skills to build mobile apps.
  • Teams that need to maintain a single codebase for multiple platforms.
  • Projects that require deep integration with native device features.
  • Developers familiar with frameworks like Angular, Vue.js, or Svelte who want to build mobile applications.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

NativeScript videos

+ Add

NativeScript VS React Native 2019 | performance | community | plugins

More videos:

  • Review - Which one is best for you? Flutter, React Native, Ionic or NativeScript?
  • Review - 7 Things to Know When Learning NativeScript

Category Popularity

0-100% (relative to LiveAgent and NativeScript)

LiveAgent

NativeScript

Customer Support
100 100%
Customer Support
0% 0
Development Tools
0 0%
Development Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
JavaScript Framework
0 0%
JavaScript Framework
100% 100

Questions and Answers

As answered by people managing LiveAgent and NativeScript.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and NativeScript. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and NativeScript

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

NativeScript Reviews

Top 10 Flutter Alternatives for Cross-Platform App Development
With the framework, developers get the option to craft a completely native experience even without interfering with the user interface. Those who are familiar with JavaScript can leverage NativeScript to its fullest.
Source: www.moontechnolabs.com
Top 5 Flutter Alternatives for Cross-Platform Development
NativeScript is a powerful framework that empowers developers to build Web, iOS, Android, and Vision Pro apps on a single codebase. If you’re comfortable with web development, especially Angular or VueJS, you’ll find NativeScript accessible.
Source: www.miquido.com
10 Best Open Source Firebase Alternatives
The native apps you develop use the richness of the mobile platform and offer the performance you need for mobile devices. NativeScript uses native APIs and controls to render, allowing you to create more sophisticated apps compared to using a hybrid approach.
Source: rigorousthemes.com
10 Best Tools to Develop Cross-Platform Desktop Apps 
NativeScript doesn’t require Angular or Vue.js but works better when used together for cross-platform app development. This runtime framework implements JavaScript, its superset TypeScript and Angular Native, and can render a variety of apps, be they gaming, streaming, geolocation, or chat apps. The user interface is in XML and CSS. A single, reusable codebase can be applied...
Source: www.westagilelabs.com
Top JavaScript Frameworks For Mobile App Development
NativeScript is an open-source, cross-platform, free mobile framework that assists in the creation of a truly native Android and iOS mobile apps. These apps can be built with JavaScript, Angular, Vue.js or TypeScript. Programming using NativeScript reduces the development time and lines of code, to a large extent. Many organizations globally have been implementing it because...
Source: medium.com

Social recommendations and mentions

Based on our record, NativeScript seems to be more popular. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

NativeScript mentions (20)

  • What are JavaScript Engines?
    NativeScript is a good example of a runtime built specifically for cross-platform native mobile application development built using JavaScript. - Source: dev.to / 6 months ago
  • Gio UI – Cross-Platform GUI for Go
    A long time ago, nativescript[1] seemed to be a strong alternative to reactnative. Is that still the case? [1] https://nativescript.org/. - Source: Hacker News / about 1 year ago
  • Ask HN: Flutter or React Native?
    I'm curious about this topic as well. I would also add NativeScript[1] in the comparison. [1] https://nativescript.org/. - Source: Hacker News / about 1 year ago
  • Svelte Native: The Svelte Mobile Development Experience
    This is not so much the Svelte equivalent of React Native as it is just NativeScript (https://nativescript.org). - Source: Hacker News / over 1 year ago
  • Mobile App Development for both iOS and Andriod
    There is also https://nativescript.org/ which would allow you to use Vue (or several other frameworks) to build a mobile app. Used it myself a while back for an iPad app using Vue 2 and it was pretty straightforward. It seems like there have been quite a few improvements since then so might be worth a look. Source: about 2 years ago
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What are some alternatives?

When comparing LiveAgent and NativeScript, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

React Native - A framework for building native apps with React

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ionic - Ionic is a cross-platform mobile development stack for building performant apps on all platforms with open web technologies.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apache Cordova - Platform for building native mobile applications using HTML, CSS and JavaScript

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