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Zendesk VS Laravel

Compare Zendesk VS Laravel and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Laravel logo Laravel

A PHP Framework For Web Artisans
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Laravel Landing page
    Landing page //
    2023-07-24

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Laravel features and specs

  • Eloquent ORM
    Laravel includes Eloquent ORM, which provides a beautiful and simple ActiveRecord implementation for working with your database. It allows for easy interaction with your databases, offering an intuitive syntax.
  • Blade Templating Engine
    The Blade templating engine offers a clean and efficient syntax for writing templates. It provides features like template inheritance and sections, which makes template design more manageable and organized.
  • Artisan CLI
    Laravel's Artisan Command Line Interface (CLI) allows developers to perform repetitive tasks and manage their Laravel project more efficiently with built-in commands for database migration, seeding, and building tasks.
  • Strong Community and Ecosystem
    Laravel has a large and active community that provides an abundance of resources, including packages, tutorials, and screencasts on Laracasts. This ecosystem allows for quick problem-solving and an extensive library of reusable components.
  • Robust Security Features
    Laravel provides built-in security features such as salted and hashed passwords, encryption, and protection against common vulnerabilities like SQL injection and cross-site request forgery (CSRF).
  • Efficient Testing
    Laravel comes with PHPUnit integrated, along with convenient helper methods, making writing test cases and performing automated testing more straightforward. This leads to better code reliability and fewer bugs.
  • Comprehensive Documentation
    Laravel has thorough and well-organized documentation that covers all its features in detail. This makes it easier for new and experienced developers to understand and use the framework effectively.

Possible disadvantages of Laravel

  • Performance Overhead
    Since Laravel is a full-featured framework, it includes many built-in functions and layers that can create performance overhead. For very high-performance applications, fine-tuning may be necessary.
  • Steep Learning Curve for Beginners
    For those new to web development or coming from a different programming paradigm, Laravel can be challenging to grasp initially due to its extensive features and modern PHP practices.
  • Heavy Dependency on Composer
    Laravel heavily relies on Composer for dependency management. While this is beneficial for package management, it can be a downside if you are not familiar with Composer or have issues managing packages.
  • Frequent Updates
    Laravel receives frequent updates and changes in the new versions, which can sometimes lead to compatibility issues with existing projects. Keeping up with the updates can be time-consuming.
  • Hosting Requirements
    Laravel requires specific server configurations and dependencies, which may not be available on all shared hosting services. This can necessitate using a Virtual Private Server (VPS) or dedicated server, which might have higher costs.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Laravel videos

+ Add

Laravel in 100 seconds

More videos:

  • Review - Why Laravel is Still Best in 2018

Category Popularity

0-100% (relative to Zendesk and Laravel)

Zendesk

Laravel

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Web Frameworks
0 0%
Web Frameworks
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Laravel

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Laravel Reviews

Laravel vs. Symfony: A Comprehensive Comparison of PHP Frameworks
Laravel has a vibrant ecosystem with many first-party packages, such as Laravel Horizon for queue management, Laravel Echo for real-time events, and Laravel Sanctum for API authentication, that make it easy to extend functionality without much hassle.
Source: blog.radwebhosting.com
The 20 Best Laravel Alternatives for Web Development
Oh, you bet. When devs talk Symfony, they’re eyeing robustness and a modular vibe that Laravel fans might miss. Its reusable components could tempt even the most loyal Laravel artisans to at least take a peek.
Source: tms-outsource.com
Top 9 best Frameworks for web development
The best frameworks for web development include React, Angular, Vue.js, Django, Spring, Laravel, Ruby on Rails, Flask and Express.js. Each of these frameworks has its own advantages and distinctive features, so it is important to choose the framework that best suits the needs of your project.
Source: www.kiwop.com
Top 5 Laravel Alternatives
However, there are other excellent choices other than Laravel as well. So, let’s check out some excellent Laravel alternatives before you hire Laravel developers India for your web development project. This post provides you with a thorough understanding of the available web development framework choices and their benefits over Laravel. For that, let’s first discuss the...
Source: www.etatvasoft.com
Framework review: Laravel vs CodeIgniter
Let's start with CodeIgniter first. It focuses on performance and speed. It offers a simple, easy-to-learn syntax, making it ideal for beginners. CodeIgniter uses its own proprietary Active Record implementation for database operations, which provides a simple and intuitive way to interact with data. Unlike Laravel, CodeIgniter does not enforce a specific architectural...
Source: infinyhost.com

Social recommendations and mentions

Based on our record, Laravel seems to be a lot more popular than Zendesk. While we know about 240 links to Laravel, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

Laravel mentions (240)

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What are some alternatives?

When comparing Zendesk and Laravel, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Django - The Web framework for perfectionists with deadlines

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ruby on Rails - Ruby on Rails is an open source full-stack web application framework for the Ruby programming...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

CodeIgniter - A Fully Baked PHP Framework

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