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LiveAgent VS Laravel

Compare LiveAgent VS Laravel and see what are their differences

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  2. » Videos
  3. » Reviews
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Laravel logo Laravel

A PHP Framework For Web Artisans
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Laravel Landing page
    Landing page //
    2023-07-24

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Laravel features and specs

  • Eloquent ORM
    Laravel includes Eloquent ORM, which provides a beautiful and simple ActiveRecord implementation for working with your database. It allows for easy interaction with your databases, offering an intuitive syntax.
  • Blade Templating Engine
    The Blade templating engine offers a clean and efficient syntax for writing templates. It provides features like template inheritance and sections, which makes template design more manageable and organized.
  • Artisan CLI
    Laravel's Artisan Command Line Interface (CLI) allows developers to perform repetitive tasks and manage their Laravel project more efficiently with built-in commands for database migration, seeding, and building tasks.
  • Strong Community and Ecosystem
    Laravel has a large and active community that provides an abundance of resources, including packages, tutorials, and screencasts on Laracasts. This ecosystem allows for quick problem-solving and an extensive library of reusable components.
  • Robust Security Features
    Laravel provides built-in security features such as salted and hashed passwords, encryption, and protection against common vulnerabilities like SQL injection and cross-site request forgery (CSRF).
  • Efficient Testing
    Laravel comes with PHPUnit integrated, along with convenient helper methods, making writing test cases and performing automated testing more straightforward. This leads to better code reliability and fewer bugs.
  • Comprehensive Documentation
    Laravel has thorough and well-organized documentation that covers all its features in detail. This makes it easier for new and experienced developers to understand and use the framework effectively.

Possible disadvantages of Laravel

  • Performance Overhead
    Since Laravel is a full-featured framework, it includes many built-in functions and layers that can create performance overhead. For very high-performance applications, fine-tuning may be necessary.
  • Steep Learning Curve for Beginners
    For those new to web development or coming from a different programming paradigm, Laravel can be challenging to grasp initially due to its extensive features and modern PHP practices.
  • Heavy Dependency on Composer
    Laravel heavily relies on Composer for dependency management. While this is beneficial for package management, it can be a downside if you are not familiar with Composer or have issues managing packages.
  • Frequent Updates
    Laravel receives frequent updates and changes in the new versions, which can sometimes lead to compatibility issues with existing projects. Keeping up with the updates can be time-consuming.
  • Hosting Requirements
    Laravel requires specific server configurations and dependencies, which may not be available on all shared hosting services. This can necessitate using a Virtual Private Server (VPS) or dedicated server, which might have higher costs.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Laravel videos

+ Add

Laravel in 100 seconds

More videos:

  • Review - Why Laravel is Still Best in 2018

Category Popularity

0-100% (relative to LiveAgent and Laravel)

LiveAgent

Laravel

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Web Frameworks
0 0%
Web Frameworks
100% 100

Questions and Answers

As answered by people managing LiveAgent and Laravel.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Laravel. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Laravel

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Laravel Reviews

Laravel vs. Symfony: A Comprehensive Comparison of PHP Frameworks
Laravel has a vibrant ecosystem with many first-party packages, such as Laravel Horizon for queue management, Laravel Echo for real-time events, and Laravel Sanctum for API authentication, that make it easy to extend functionality without much hassle.
Source: blog.radwebhosting.com
The 20 Best Laravel Alternatives for Web Development
Oh, you bet. When devs talk Symfony, they’re eyeing robustness and a modular vibe that Laravel fans might miss. Its reusable components could tempt even the most loyal Laravel artisans to at least take a peek.
Source: tms-outsource.com
Top 9 best Frameworks for web development
The best frameworks for web development include React, Angular, Vue.js, Django, Spring, Laravel, Ruby on Rails, Flask and Express.js. Each of these frameworks has its own advantages and distinctive features, so it is important to choose the framework that best suits the needs of your project.
Source: www.kiwop.com
Top 5 Laravel Alternatives
However, there are other excellent choices other than Laravel as well. So, let’s check out some excellent Laravel alternatives before you hire Laravel developers India for your web development project. This post provides you with a thorough understanding of the available web development framework choices and their benefits over Laravel. For that, let’s first discuss the...
Source: www.etatvasoft.com
Framework review: Laravel vs CodeIgniter
Let's start with CodeIgniter first. It focuses on performance and speed. It offers a simple, easy-to-learn syntax, making it ideal for beginners. CodeIgniter uses its own proprietary Active Record implementation for database operations, which provides a simple and intuitive way to interact with data. Unlike Laravel, CodeIgniter does not enforce a specific architectural...
Source: infinyhost.com

Social recommendations and mentions

Based on our record, Laravel seems to be more popular. It has been mentiond 240 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Laravel mentions (240)

View more

What are some alternatives?

When comparing LiveAgent and Laravel, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Django - The Web framework for perfectionists with deadlines

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ruby on Rails - Ruby on Rails is an open source full-stack web application framework for the Ruby programming...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

CodeIgniter - A Fully Baked PHP Framework

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