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Intercom VS Laravel

Compare Intercom VS Laravel and see what are their differences

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Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Laravel logo Laravel

A PHP Framework For Web Artisans
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Laravel Landing page
    Landing page //
    2023-07-24

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Laravel

Website
laravel.com
Pricing URL
-
$ Details
Release Date
-
Edit details

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Laravel features and specs

  • Eloquent ORM
    Laravel includes Eloquent ORM, which provides a beautiful and simple ActiveRecord implementation for working with your database. It allows for easy interaction with your databases, offering an intuitive syntax.
  • Blade Templating Engine
    The Blade templating engine offers a clean and efficient syntax for writing templates. It provides features like template inheritance and sections, which makes template design more manageable and organized.
  • Artisan CLI
    Laravel's Artisan Command Line Interface (CLI) allows developers to perform repetitive tasks and manage their Laravel project more efficiently with built-in commands for database migration, seeding, and building tasks.
  • Strong Community and Ecosystem
    Laravel has a large and active community that provides an abundance of resources, including packages, tutorials, and screencasts on Laracasts. This ecosystem allows for quick problem-solving and an extensive library of reusable components.
  • Robust Security Features
    Laravel provides built-in security features such as salted and hashed passwords, encryption, and protection against common vulnerabilities like SQL injection and cross-site request forgery (CSRF).
  • Efficient Testing
    Laravel comes with PHPUnit integrated, along with convenient helper methods, making writing test cases and performing automated testing more straightforward. This leads to better code reliability and fewer bugs.
  • Comprehensive Documentation
    Laravel has thorough and well-organized documentation that covers all its features in detail. This makes it easier for new and experienced developers to understand and use the framework effectively.

Possible disadvantages of Laravel

  • Performance Overhead
    Since Laravel is a full-featured framework, it includes many built-in functions and layers that can create performance overhead. For very high-performance applications, fine-tuning may be necessary.
  • Steep Learning Curve for Beginners
    For those new to web development or coming from a different programming paradigm, Laravel can be challenging to grasp initially due to its extensive features and modern PHP practices.
  • Heavy Dependency on Composer
    Laravel heavily relies on Composer for dependency management. While this is beneficial for package management, it can be a downside if you are not familiar with Composer or have issues managing packages.
  • Frequent Updates
    Laravel receives frequent updates and changes in the new versions, which can sometimes lead to compatibility issues with existing projects. Keeping up with the updates can be time-consuming.
  • Hosting Requirements
    Laravel requires specific server configurations and dependencies, which may not be available on all shared hosting services. This can necessitate using a Virtual Private Server (VPS) or dedicated server, which might have higher costs.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Laravel videos

+ Add

Laravel in 100 seconds

More videos:

  • Review - Why Laravel is Still Best in 2018

Category Popularity

0-100% (relative to Intercom and Laravel)

Intercom

Laravel

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
CRM
100 100%
CRM
0% 0
Web Frameworks
0 0%
Web Frameworks
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Laravel

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Laravel Reviews

Laravel vs. Symfony: A Comprehensive Comparison of PHP Frameworks
Laravel has a vibrant ecosystem with many first-party packages, such as Laravel Horizon for queue management, Laravel Echo for real-time events, and Laravel Sanctum for API authentication, that make it easy to extend functionality without much hassle.
Source: blog.radwebhosting.com
The 20 Best Laravel Alternatives for Web Development
Oh, you bet. When devs talk Symfony, they’re eyeing robustness and a modular vibe that Laravel fans might miss. Its reusable components could tempt even the most loyal Laravel artisans to at least take a peek.
Source: tms-outsource.com
Top 9 best Frameworks for web development
The best frameworks for web development include React, Angular, Vue.js, Django, Spring, Laravel, Ruby on Rails, Flask and Express.js. Each of these frameworks has its own advantages and distinctive features, so it is important to choose the framework that best suits the needs of your project.
Source: www.kiwop.com
Top 5 Laravel Alternatives
However, there are other excellent choices other than Laravel as well. So, let’s check out some excellent Laravel alternatives before you hire Laravel developers India for your web development project. This post provides you with a thorough understanding of the available web development framework choices and their benefits over Laravel. For that, let’s first discuss the...
Source: www.etatvasoft.com
Framework review: Laravel vs CodeIgniter
Let's start with CodeIgniter first. It focuses on performance and speed. It offers a simple, easy-to-learn syntax, making it ideal for beginners. CodeIgniter uses its own proprietary Active Record implementation for database operations, which provides a simple and intuitive way to interact with data. Unlike Laravel, CodeIgniter does not enforce a specific architectural...
Source: infinyhost.com

Social recommendations and mentions

Based on our record, Laravel seems to be a lot more popular than Intercom. While we know about 240 links to Laravel, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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Laravel mentions (240)

View more

What are some alternatives?

When comparing Intercom and Laravel, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Django - The Web framework for perfectionists with deadlines

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ruby on Rails - Ruby on Rails is an open source full-stack web application framework for the Ruby programming...

Drift - A messaging app that helps you grow your business.

CodeIgniter - A Fully Baked PHP Framework

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