Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
tawk.to
LiveChat
Zoho Desk
CommandCTRL
ControlUp Real-time
Goverlan
NinjaOne
Kaseya VSA
Gain Instant Visibility and Control:
DVR-like Functionality: Visualize and rewind user sessions to pinpoint issues and identify root causes quickly and accurately. Real-time Monitoring: Track application and system performance metrics in real-time, ensuring consistent user experience. Granular Session Control: Pause, rewind, fast-forward, or even restart user sessions for seamless troubleshooting. Resolve Issues Remotely and Quickly:
Remote Command Execution: Execute commands directly within user sessions to resolve issues without disrupting workflows. Automated Actions: Automate repetitive tasks like application configuration and problem resolution. Scripted Workflows: Leverage pre-built scripts, or create custom scripts, for complex troubleshooting scenarios. Improve DEX Proactively:
Identify Performance Bottlenecks: Analyze detailed session data to identify applications and resources impacting DEX. Optimize Configurations: Make data-driven decisions to improve application performance and resource utilization. Proactive Issue Prevention: Leverage machine learning to predict and prevent potential issues before they impact users. CommandCTRL empowers you to:
Reduce Resolution Time by up to 50%: Fix problems quickly and efficiently, minimizing downtime and lost productivity. Improve IT Staff Productivity: Focus on strategic initiatives instead of repetitive troubleshooting tasks. Enhance User Satisfaction: Deliver a consistent and reliable user experience that exceeds expectations. Proactively Manage Your User Environment: Identify and address issues before they impact users, ensuring optimal DEX. Reduce Costs: Minimize downtime and optimize resource utilization.
Zendesk CommandCTRLBased on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
ControlUp Real-time - ControlUp Real-time is a powerful solution that provides seamless, useful dashboards to identify and solve problems encountered in virtual desktops and applications of users.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Goverlan - Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.