Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
CommandCTRL
ControlUp Real-time
Goverlan
NinjaOne
Kaseya VSA
Gain Instant Visibility and Control:
DVR-like Functionality: Visualize and rewind user sessions to pinpoint issues and identify root causes quickly and accurately. Real-time Monitoring: Track application and system performance metrics in real-time, ensuring consistent user experience. Granular Session Control: Pause, rewind, fast-forward, or even restart user sessions for seamless troubleshooting. Resolve Issues Remotely and Quickly:
Remote Command Execution: Execute commands directly within user sessions to resolve issues without disrupting workflows. Automated Actions: Automate repetitive tasks like application configuration and problem resolution. Scripted Workflows: Leverage pre-built scripts, or create custom scripts, for complex troubleshooting scenarios. Improve DEX Proactively:
Identify Performance Bottlenecks: Analyze detailed session data to identify applications and resources impacting DEX. Optimize Configurations: Make data-driven decisions to improve application performance and resource utilization. Proactive Issue Prevention: Leverage machine learning to predict and prevent potential issues before they impact users. CommandCTRL empowers you to:
Reduce Resolution Time by up to 50%: Fix problems quickly and efficiently, minimizing downtime and lost productivity. Improve IT Staff Productivity: Focus on strategic initiatives instead of repetitive troubleshooting tasks. Enhance User Satisfaction: Deliver a consistent and reliable user experience that exceeds expectations. Proactively Manage Your User Environment: Identify and address issues before they impact users, ensuring optimal DEX. Reduce Costs: Minimize downtime and optimize resource utilization.
Freshdesk CommandCTRLFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ControlUp Real-time - ControlUp Real-time is a powerful solution that provides seamless, useful dashboards to identify and solve problems encountered in virtual desktops and applications of users.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Goverlan - Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.