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ControlUp Real-time VS Zendesk

Compare ControlUp Real-time VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ControlUp Real-time logo ControlUp Real-time

ControlUp Real-time is a powerful solution that provides seamless, useful dashboards to identify and solve problems encountered in virtual desktops and applications of users.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • ControlUp Real-time Landing page
    Landing page //
    2023-10-04
  • Zendesk Landing page
    Landing page //
    2024-05-06

ControlUp Real-time features and specs

  • Real-time Monitoring
    ControlUp provides real-time monitoring capabilities that enable IT teams to detect and address issues immediately. This helps in maintaining optimal system performance and reducing downtime.
  • User-friendly Interface
    The platform features an intuitive interface that simplifies the monitoring process for IT professionals, allowing them to easily navigate through various metrics and dashboards.
  • Comprehensive Insights
    ControlUp offers detailed insights into the IT environment, including virtual desktops, servers, and applications, helping teams make informed decisions based on accurate data.
  • Scalability
    The solution can scale with the organization's needs, accommodating both small and large IT environments efficiently.
  • Quick Issue Resolution
    With its fast alerting and root cause analysis, ControlUp helps IT teams resolve issues rapidly, minimizing the impact on end-users.

Possible disadvantages of ControlUp Real-time

  • Cost
    For small businesses or organizations with tight budgets, ControlUp's pricing may be considered high.
  • Complexity for New Users
    New users might find the extensive features overwhelming initially, requiring a learning curve to fully utilize the system.
  • Resource Intensity
    The tool can be resource-intensive, potentially impacting performance on lower-end hardware or smaller infrastructure setups.
  • Integration Challenges
    Some users may experience challenges when integrating ControlUp with existing IT systems or third-party applications.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

ControlUp Real-time videos

+ Add

[WEBINAR] Get to Know ControlUp Real-Time DX v8.6.5!

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to ControlUp Real-time and Zendesk)

ControlUp Real-time

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Online Services
100 100%
Online Services
0% 0
Help Desk
1 1%
Help Desk
99% 99

User comments

Share your experience with using ControlUp Real-time and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ControlUp Real-time and Zendesk

ControlUp Real-time Reviews

We have no reviews of ControlUp Real-time yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ControlUp Real-time mentions (0)

We have not tracked any mentions of ControlUp Real-time yet. Tracking of ControlUp Real-time recommendations started around Mar 2022.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing ControlUp Real-time and Zendesk, you can also consider the following products

Dell Technologies APEX - Dell Technologies APEX is a platform that delivers excellent cloud experiences to major businesses in the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cruz RMM - Cruz RMM is an ideal solution for Managed IT service providers on the lookout for a remote management product to mechanize and track the operations of their user base.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

INETu Cloud Hosting - Peak 10 + ViaWest is now Flexential. We deliver secure and compliant IT infrastructure services including colocation, cloud, connectivity and more.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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