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Zendesk VS Apache Cordova

Compare Zendesk VS Apache Cordova and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Apache Cordova logo Apache Cordova

Platform for building native mobile applications using HTML, CSS and JavaScript
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Apache Cordova Landing page
    Landing page //
    2023-01-17

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Apache Cordova features and specs

  • Cross-Platform Development
    Apache Cordova enables developers to build applications for multiple platforms (iOS, Android, Windows, etc.) using a single codebase, which saves time and resources.
  • Use of Web Technologies
    Cordova allows the use of standard web technologies like HTML, CSS, and JavaScript, making it accessible for web developers to create mobile applications without needing to learn platform-specific languages.
  • Extensive Plugin Ecosystem
    Cordova provides a wide range of plugins that enable access to native device functionalities (such as the camera, accelerometer, GPS, etc.), allowing for more versatile app development.
  • Cost Effective
    By reducing the need for multiple native developers and leveraging a single web development team, Cordova can significantly cut down the costs of application development.
  • Open Source
    As an open-source project, Apache Cordova benefits from community support and contributions, leading to continuous improvements and a wealth of shared knowledge and code.

Possible disadvantages of Apache Cordova

  • Performance Issues
    Applications built with Cordova may experience performance issues, especially with complex graphical or computational tasks, as they are essentially web applications wrapped in a native container.
  • Limited Native Functionality
    Although Cordova provides many plugins, accessing the latest native features often requires custom development, which can be complicated and time-consuming.
  • Dependency on Plugins
    Developers often rely heavily on third-party plugins to access native features. If these plugins are not well-maintained, they can introduce compatibility issues and bugs.
  • User Experience
    The user experience of Cordova-based apps may not be as smooth or responsive as fully native applications, potentially leading to lower user satisfaction.
  • Security Concerns
    Using multiple plugins and technologies can increase the surface area for security vulnerabilities. Also, web-based applications can be more susceptible to common web security issues.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Apache Cordova videos

+ Add

Apache Cordova - Hello World from Android and iOS

More videos:

  • Review - What’s Your View on Apache Cordova?

Category Popularity

0-100% (relative to Zendesk and Apache Cordova)

Zendesk

Apache Cordova

Customer Support
100 100%
Customer Support
0% 0
Development Tools
0 0%
Development Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
JavaScript Framework
0 0%
JavaScript Framework
100% 100

User comments

Share your experience with using Zendesk and Apache Cordova. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Apache Cordova

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Apache Cordova Reviews

Top 10 Flutter Alternatives for Cross-Platform App Development
Developed by Apache Cordova, PhoneGap is used extensively for developing cross-platform mobile with the use of several web technologies. It lets developers write code by using HTML, CSS & JavaScript and package it as a native app. Being a simple framework, it includes the largest collection of plugins that extend its wide functionality.
Source: www.moontechnolabs.com
Top 5 Flutter Alternatives for Cross-Platform Development
Apache Cordova is an open-source mobile development framework that lets you create cross-platform apps using standard web technologies like HTML5, CSS3, and JavaScript. Like NativeScript, Apache Cordova is more accessible to developers comfortable with web development, especially Angular or VueJS.
Source: www.miquido.com
Exploring 15 Powerful Flutter Alternatives
Oracle Mobile Application Framework (MAF) offers cross-platform development using standards like HTML5 and JavaScript containerized via Apache Cordova. Oracle MAF delivers excellent offline support capabilities matching the needs of field service teams and remote inspectors. With tools like Oracle Database and middleware, MAF apps cache relevant data subsets locally while...
Source: positiwise.medium.com
Top 10 Android Studio Alternatives For App Development
Apache Cordova is used for building mobile applications with the help of HTML, CSS, and Javascript. It is an open-source mobile application development framework that was created by Nitobi.
Source: www.geeksforgeeks.org
10 Best Android Studio Alternatives For App Development
Apache Cordova is a tool to develop Android App Development. It enables software engineers to build apps for Android mobile phones. Using HTML5, CSS3, JavaScript instead of relying on platform-specific APIs. Like those in Android, iOS or Windows phones. When you are using Apache Cordova APIs, an app can be developed without any native code (like Java, objective-C, etc.) from...
Source: techdator.net

Social recommendations and mentions

Based on our record, Apache Cordova should be more popular than Zendesk. It has been mentiond 44 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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Apache Cordova mentions (44)

  • Show HN: I Made a Web App to Bring Children's Drawings to Life
    This is truly amazing. Is there a 'How it Works' a 'Potentials' section? I work with things that push to inspire creativity and learning to foster the passion behind creativity and authentic works where otherwise we'd see how 'AI copies our work' and now we can see how AI can bring works to life and make them more fun. Over-all would you like to see schools adopting your project? I didn't see a contact form but... - Source: Hacker News / 5 months ago
  • PWAs wont replace native iOS apps
    Anyone have experience with/opinions on Apache Cordova? [1] It seems like it would solve most of the PWA issues. Although I vaguely recall reading that Apple is not too fond of apps that are basically just wrapped web views. [1] https://cordova.apache.org/. - Source: Hacker News / over 1 year ago
  • What's the latest way of submitting pwas to the app stores?
    Has anyone tried pwa builder?[2] Thank you for any insights! [0]https://cordova.apache.org/. - Source: Hacker News / over 1 year ago
  • Why does everyone "suddenly" hate Single Page Apps?
    A little over a decade ago, I worked on the open-source project Apache Cordova/Adobe PhoneGap, first at IBM and later at Adobe. Apache Cordova enables you to build mobile applications using HTML, CSS and JavaScript while targeting multiple platforms with one code base. In today’s technology landscape, mobile is dominated by iOS and Android. In the early 2010’s we were awash in mobile platforms from BlackBerry,... - Source: dev.to / over 2 years ago
  • The right way to build multi platform apps in 2023 using web tech. ?
    There are layers that offer access to native APIs like capacitor, cordova and nativescript. Apparently sometimes multiple of them should be used, but I didn't understand what are the differences even after reading the announcement. These seem to be frontend agnostic technologies and Capacitor is apparently the more modern choice at the moment. Source: over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Apache Cordova, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

React Native - A framework for building native apps with React

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PhoneGap - Easily create apps using the web technologies you know and love: HTML, CSS, and JavaScript.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Ionic - Ionic is a cross-platform mobile development stack for building performant apps on all platforms with open web technologies.

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