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LiveAgent VS Apache Cordova

Compare LiveAgent VS Apache Cordova and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Apache Cordova logo Apache Cordova

Platform for building native mobile applications using HTML, CSS and JavaScript
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Apache Cordova Landing page
    Landing page //
    2023-01-17

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Apache Cordova features and specs

  • Cross-Platform Development
    Apache Cordova enables developers to build applications for multiple platforms (iOS, Android, Windows, etc.) using a single codebase, which saves time and resources.
  • Use of Web Technologies
    Cordova allows the use of standard web technologies like HTML, CSS, and JavaScript, making it accessible for web developers to create mobile applications without needing to learn platform-specific languages.
  • Extensive Plugin Ecosystem
    Cordova provides a wide range of plugins that enable access to native device functionalities (such as the camera, accelerometer, GPS, etc.), allowing for more versatile app development.
  • Cost Effective
    By reducing the need for multiple native developers and leveraging a single web development team, Cordova can significantly cut down the costs of application development.
  • Open Source
    As an open-source project, Apache Cordova benefits from community support and contributions, leading to continuous improvements and a wealth of shared knowledge and code.

Possible disadvantages of Apache Cordova

  • Performance Issues
    Applications built with Cordova may experience performance issues, especially with complex graphical or computational tasks, as they are essentially web applications wrapped in a native container.
  • Limited Native Functionality
    Although Cordova provides many plugins, accessing the latest native features often requires custom development, which can be complicated and time-consuming.
  • Dependency on Plugins
    Developers often rely heavily on third-party plugins to access native features. If these plugins are not well-maintained, they can introduce compatibility issues and bugs.
  • User Experience
    The user experience of Cordova-based apps may not be as smooth or responsive as fully native applications, potentially leading to lower user satisfaction.
  • Security Concerns
    Using multiple plugins and technologies can increase the surface area for security vulnerabilities. Also, web-based applications can be more susceptible to common web security issues.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Apache Cordova videos

+ Add

Apache Cordova - Hello World from Android and iOS

More videos:

  • Review - What’s Your View on Apache Cordova?

Category Popularity

0-100% (relative to LiveAgent and Apache Cordova)

LiveAgent

Apache Cordova

Customer Support
100 100%
Customer Support
0% 0
Development Tools
0 0%
Development Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
JavaScript Framework
0 0%
JavaScript Framework
100% 100

Questions and Answers

As answered by people managing LiveAgent and Apache Cordova.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Apache Cordova. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Apache Cordova

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Apache Cordova Reviews

Top 10 Flutter Alternatives for Cross-Platform App Development
Developed by Apache Cordova, PhoneGap is used extensively for developing cross-platform mobile with the use of several web technologies. It lets developers write code by using HTML, CSS & JavaScript and package it as a native app. Being a simple framework, it includes the largest collection of plugins that extend its wide functionality.
Source: www.moontechnolabs.com
Top 5 Flutter Alternatives for Cross-Platform Development
Apache Cordova is an open-source mobile development framework that lets you create cross-platform apps using standard web technologies like HTML5, CSS3, and JavaScript. Like NativeScript, Apache Cordova is more accessible to developers comfortable with web development, especially Angular or VueJS.
Source: www.miquido.com
Exploring 15 Powerful Flutter Alternatives
Oracle Mobile Application Framework (MAF) offers cross-platform development using standards like HTML5 and JavaScript containerized via Apache Cordova. Oracle MAF delivers excellent offline support capabilities matching the needs of field service teams and remote inspectors. With tools like Oracle Database and middleware, MAF apps cache relevant data subsets locally while...
Source: positiwise.medium.com
Top 10 Android Studio Alternatives For App Development
Apache Cordova is used for building mobile applications with the help of HTML, CSS, and Javascript. It is an open-source mobile application development framework that was created by Nitobi.
Source: www.geeksforgeeks.org
10 Best Android Studio Alternatives For App Development
Apache Cordova is a tool to develop Android App Development. It enables software engineers to build apps for Android mobile phones. Using HTML5, CSS3, JavaScript instead of relying on platform-specific APIs. Like those in Android, iOS or Windows phones. When you are using Apache Cordova APIs, an app can be developed without any native code (like Java, objective-C, etc.) from...
Source: techdator.net

Social recommendations and mentions

Based on our record, Apache Cordova seems to be more popular. It has been mentiond 44 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Apache Cordova mentions (44)

  • Show HN: I Made a Web App to Bring Children's Drawings to Life
    This is truly amazing. Is there a 'How it Works' a 'Potentials' section? I work with things that push to inspire creativity and learning to foster the passion behind creativity and authentic works where otherwise we'd see how 'AI copies our work' and now we can see how AI can bring works to life and make them more fun. Over-all would you like to see schools adopting your project? I didn't see a contact form but... - Source: Hacker News / 6 months ago
  • PWAs wont replace native iOS apps
    Anyone have experience with/opinions on Apache Cordova? [1] It seems like it would solve most of the PWA issues. Although I vaguely recall reading that Apple is not too fond of apps that are basically just wrapped web views. [1] https://cordova.apache.org/. - Source: Hacker News / over 1 year ago
  • What's the latest way of submitting pwas to the app stores?
    Has anyone tried pwa builder?[2] Thank you for any insights! [0]https://cordova.apache.org/. - Source: Hacker News / over 1 year ago
  • Why does everyone "suddenly" hate Single Page Apps?
    A little over a decade ago, I worked on the open-source project Apache Cordova/Adobe PhoneGap, first at IBM and later at Adobe. Apache Cordova enables you to build mobile applications using HTML, CSS and JavaScript while targeting multiple platforms with one code base. In today’s technology landscape, mobile is dominated by iOS and Android. In the early 2010’s we were awash in mobile platforms from BlackBerry,... - Source: dev.to / over 2 years ago
  • The right way to build multi platform apps in 2023 using web tech. ?
    There are layers that offer access to native APIs like capacitor, cordova and nativescript. Apparently sometimes multiple of them should be used, but I didn't understand what are the differences even after reading the announcement. These seem to be frontend agnostic technologies and Capacitor is apparently the more modern choice at the moment. Source: over 2 years ago
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What are some alternatives?

When comparing LiveAgent and Apache Cordova, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

React Native - A framework for building native apps with React

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PhoneGap - Easily create apps using the web technologies you know and love: HTML, CSS, and JavaScript.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ionic - Ionic is a cross-platform mobile development stack for building performant apps on all platforms with open web technologies.

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