What-to-click

Website

addons.mozilla.org

Pricing URL

-

$ Details

-

Platforms

-

Categories

#Productivity #Screen Recording #Help Desk #Documentation

Zoho Desk

Website

zoho.com

Pricing URL

Official Zoho Desk Pricing

$ Details

freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

Platforms

Cloud Web iOS Android

Categories

#Customer Service #Help Desk #Customer Support #Knowledge Base #Help Desk And Ticketing #Customer Engagement #Customer Experience Management

What-to-click features and specs

• Improved Navigation
  What-to-click assists users by highlighting actionable links or buttons on a webpage, making navigation easier and more intuitive for users, particularly in complex web environments.
• Enhanced User Experience
  By providing clear visual cues on where to click, the extension offers an improved user experience, helping users find important features or next steps quickly.
• Increased Productivity
  With less time spent searching for links or buttons to click, users can accomplish tasks more efficiently, increasing overall productivity especially for regular tasks.

Possible disadvantages of What-to-click

• Limited Compatibility
  As a browser extension specific to Firefox, it may not be compatible with all websites or other browsers, potentially limiting its usability for some users.
• Potential Privacy Concerns
  Like many browser extensions, What-to-click may access your browsing data to function correctly, raising potential privacy issues for users concerned about data security.
• Over-reliance on Extension
  Users might become overly dependent on the extension for navigation, which could impede their ability to navigate websites independently if the extension ceases to function or support is discontinued.

Zoho Desk features and specs

• Omnichannel
  Email, Telephony, Social, Customer Portals, Web forms, Live chat
• Zia - Artificial Intelligence
  With Zia, stay on top of every aspect of your customer service effort.
• Embeddable Self-service
  With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
• Multibrand Help Center
  Create a distinct self-service portal for each brand's customers.
• Knowledge Base
  Create a repository of solutions for commonly asked questions.
• Agent Productivity
  Collaborate, communicate, and secure those customer relationships
• Automations
  Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
• Blueprint
  Manage complex cross-functional service processes efficiently.
• Marketplace and Platform
  Use extensions to embed interactive widgets into the Zoho Desk interface.
• Reports and Dashboards
  Use detailed reports and dashboard visualisations to monitor your team's performance.
• Time Tracking
  Keep track of time spent on every ticket and task.
• Security
  Balance between protecting customer data and giving your team enough flexibility
• Developer Platform
  REST API, Widgets, Web and Mobile SDK, Custom Functions.
• Mobile Apps
  With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

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