UserVoice
Canny.io
Freshdesk
Intercom
tawk.to
LiveAgent
UseResponse
Zendesk
Document360
Confluence
HelpNDoc
HelpJuice
Paligo
ClickHelp
Intercom
Notion
Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.
Feature list of Knowledge Management Software - Document360.io
UserVoice Document360UserVoice is recommended for medium to large-sized businesses, product managers, customer experience teams, and any organization looking to foster a more interactive relationship with their customer base to drive product improvements. It suits industries where customer feedback is a critical component of growth and innovation, such as technology, software development, and digital services.
We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.
I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.
Based on our record, Document360 should be more popular than UserVoice. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 3 years ago
- Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 4 years ago
I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 4 years ago
Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, โOh yeah, I hacked that together; it was cool but with a few bugs.โ. - Source: dev.to / over 4 years ago
Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: almost 5 years ago
Document360 is well-suited for enterprises or larger organizations that need deeper structure, heavy categorization, and strong governance over documentation. - Source: dev.to / 8 months ago
Document360 is built for companies that need a robust knowledge base both internal and customer-facing. It offers a clean UI, great organization tools, and strong analytics. - Source: dev.to / 8 months ago
Document360 blends API docs with a structured knowledge base, search analytics, and multilingual support. - Source: dev.to / 10 months ago
Document360 is a cloud-based knowledge base solution that excels at creating comprehensive API documentation. - Source: dev.to / about 1 year ago
If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: about 3 years ago
Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
Confluence - Confluence is content collaboration software that changes how modern teams work
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin
