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TXTImpact VS Zoho Desk

Compare TXTImpact VS Zoho Desk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  3. Β» Reviews
  4. Β» Alternatives

TXTImpact logo TXTImpact

Grow your business through Text Marketing, SMS API and MMS Marketing. SMS Marketing is a favorite among marketers because of highly receptive audiences. Start your free trial today!

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • TXTImpact Landing page
    Landing page //
    2023-09-14
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

TXTImpact features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

TXTImpact videos

+ Add

Setup SMS Autoresponder campaign - TXTImpact.com

More videos:

  • Review - Get Started with Mass Text Messaging using TXTImpact

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to TXTImpact and Zoho Desk)

TXTImpact

Zoho Desk

SMS Marketing
100 100%
SMS Marketing
0% 0
Help Desk
0 0%
Help Desk
100% 100
Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using TXTImpact and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare TXTImpact and Zoho Desk

TXTImpact Reviews

  1. So easy to use!

    We were able to quickly and easily able to communicate with our staff and parents of the kids camp we run for the month of June. We often need to share timely news about delays and things to remember and this program was a perfect fit for us.

    🏁 Competitors: SimpleTexting, EZ Texting, Trumpia
    πŸ‘ Pros:    I loved the clean and simple design of the website. i found it to be very intuitive and easy to operate.
    πŸ‘Ž Cons:    I wish there was an app for it. we also encountered a 24 hour period of not being able to use tags which is how we are set up to communicate with our groups. however, your team gave us 500 extra texts which made it a little easier to swallow.
  2. Exceeded expectations

    TXTImpact has grown our business more than 300% in less than 4 months. We have been amazed at how effective the marketing campaigns designed by Marketing360 actually result in conversions. A prior company we worked with was very focused on click-through rate (CTR) which can be a useful metric but to a business owner, the main metric is conversions. Marketing360 is focused on bottom-line conversions and quickly identified our target customers and put a laser focus on marketing to them on Facebook and other social channels. I am extremely pleased with the results and consider our sales rep James Fambrough a valuable sales partner for our company.

    🏁 Competitors: Trumpia, Textmagic, Textedly, EZ Texting
    πŸ‘ Pros:    Easy to read dashboard and kpi's. great insight into referring sources and demographics of customers.
    πŸ‘Ž Cons:    Haven't had any bad experiences yet.
  3. Great Tool with quality service

    An entire team of specialists, each of them with a different area of expertise, handle a variety of needs. From logo and web design to CRM, full-blown campaigns, etc.

    🏁 Competitors: EZ Texting, Trumpia
    πŸ‘ Pros:    Complete marketing system with quality service. comprehensive marketing tools for businesses of all industries and sizes.
    πŸ‘Ž Cons:    The business is based out of colorado, so not ideal for local marketing needs audio, video, photo, etc.

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
Source: www.techradar.com

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

TXTImpact mentions (0)

We have not tracked any mentions of TXTImpact yet. Tracking of TXTImpact recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing TXTImpact and Zoho Desk, you can also consider the following products

SimpleTexting - SimpleTexting offers SMS and text marketing services for companies of all sizes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Textmagic - The all-in-one solution for all your business texting needs - marketing campaigns, two-way SMS chats, reminders, notifications, and internal staff communication.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mobiniti - Mobiniti offers a mobile marketing platform for clients to invite customers to engage with their brand through SMS via their mobile phone.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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