Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, SimpleTexting should be more popular than Zoho Desk. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Sorry. I have a solution. And it's free. But it need a hard work. Go to Google maps. And search for specific niche let's say House cleaning service in new york. And start looking at all results and if they don't have a website call them and offer your service. You can invest also in automatic system like https://simpletexting.com and collect all results phone number and send bulk sms with your service link. I hope... Source: about 1 year ago
Better is to find a business texting solution. For example Avochato has Slack integration. A quick google for "Business Texting" finds a lot of options, like SimpleTexting, or TextUs. Or if you are just doing mass notifications, there are options for that specifically as well. Source: about 2 years ago
Again, see here, the introduction of a smartphone to the market started in 1994. IBM released their first smartphone, according to simpletexting.com, a devastating 77% of all adult Americans. The approximate population of American adults is 209,128,094 according to infoplease.com, and 77% of that is 161,068,232 adults that have a smartphone, imagine that, it is only the adults, teens around 13 to 17 has a 95% that... Source: about 2 years ago
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