TXTImpact VS Freshdesk

TXTImpact Reviews

1. DallasKrueger    

   Manager | over 3 years ago
   So easy to use!

   We were able to quickly and easily able to communicate with our staff and parents of the kids camp we run for the month of June. We often need to share timely news about delays and things to remember and this program was a perfect fit for us.

   🏁 Competitors: SimpleTexting, EZ Texting, Trumpia

   👍 Pros:    I loved the clean and simple design of the website. i found it to be very intuitive and easy to operate.

   👎 Cons:    I wish there was an app for it. we also encountered a 24 hour period of not being able to use tags which is how we are set up to communicate with our groups. however, your team gave us 500 extra texts which made it a little easier to swallow.
2. TimothyBenevides    

   Manager | almost 4 years ago
   Exceeded expectations

   TXTImpact has grown our business more than 300% in less than 4 months. We have been amazed at how effective the marketing campaigns designed by Marketing360 actually result in conversions. A prior company we worked with was very focused on click-through rate (CTR) which can be a useful metric but to a business owner, the main metric is conversions. Marketing360 is focused on bottom-line conversions and quickly identified our target customers and put a laser focus on marketing to them on Facebook and other social channels. I am extremely pleased with the results and consider our sales rep James Fambrough a valuable sales partner for our company.

   🏁 Competitors: Trumpia, Textmagic, Textedly, EZ Texting

   👍 Pros:    Easy to read dashboard and kpi's. great insight into referring sources and demographics of customers.

   👎 Cons:    Haven't had any bad experiences yet.
3. Morgan Ingram    

   almost 4 years ago
   Great Tool with quality service

   An entire team of specialists, each of them with a different area of expertise, handle a variety of needs. From logo and web design to CRM, full-blown campaigns, etc.

   🏁 Competitors: EZ Texting, Trumpia

   👍 Pros:    Complete marketing system with quality service. comprehensive marketing tools for businesses of all industries and sizes.

   👎 Cons:    The business is based out of colorado, so not ideal for local marketing needs audio, video, photo, etc.

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

TXTImpact mentions (0)

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago