Software Alternatives & Reviews

TXTImpact VS LiveAgent

Compare TXTImpact VS LiveAgent and see what are their differences

TXTImpact logo TXTImpact

Grow your business through Text Marketing, SMS API and MMS Marketing. SMS Marketing is a favorite among marketers because of highly receptive audiences. Start your free trial today!

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • TXTImpact Landing page
    Landing page //
    2023-09-14
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

TXTImpact features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

TXTImpact videos

Setup SMS Autoresponder campaign - TXTImpact.com

More videos:

  • Review - Get Started with Mass Text Messaging using TXTImpact

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to TXTImpact and LiveAgent)
SMS Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Communication
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing TXTImpact and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using TXTImpact and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare TXTImpact and LiveAgent

TXTImpact Reviews

  1. So easy to use!

    We were able to quickly and easily able to communicate with our staff and parents of the kids camp we run for the month of June. We often need to share timely news about delays and things to remember and this program was a perfect fit for us.

    🏁 Competitors: SimpleTexting, EZ Texting, Trumpia
    πŸ‘ Pros:    I loved the clean and simple design of the website. i found it to be very intuitive and easy to operate.
    πŸ‘Ž Cons:    I wish there was an app for it. we also encountered a 24 hour period of not being able to use tags which is how we are set up to communicate with our groups. however, your team gave us 500 extra texts which made it a little easier to swallow.
  2. Exceeded expectations

    TXTImpact has grown our business more than 300% in less than 4 months. We have been amazed at how effective the marketing campaigns designed by Marketing360 actually result in conversions. A prior company we worked with was very focused on click-through rate (CTR) which can be a useful metric but to a business owner, the main metric is conversions. Marketing360 is focused on bottom-line conversions and quickly identified our target customers and put a laser focus on marketing to them on Facebook and other social channels. I am extremely pleased with the results and consider our sales rep James Fambrough a valuable sales partner for our company.

    🏁 Competitors: Trumpia, Textmagic, Textedly, EZ Texting
    πŸ‘ Pros:    Easy to read dashboard and kpi's. great insight into referring sources and demographics of customers.
    πŸ‘Ž Cons:    Haven't had any bad experiences yet.
  3. Great Tool with quality service

    An entire team of specialists, each of them with a different area of expertise, handle a variety of needs. From logo and web design to CRM, full-blown campaigns, etc.

    🏁 Competitors: EZ Texting, Trumpia
    πŸ‘ Pros:    Complete marketing system with quality service. comprehensive marketing tools for businesses of all industries and sizes.
    πŸ‘Ž Cons:    The business is based out of colorado, so not ideal for local marketing needs audio, video, photo, etc.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

What are some alternatives?

When comparing TXTImpact and LiveAgent, you can also consider the following products

SimpleTexting - SimpleTexting offers SMS and text marketing services for companies of all sizes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Textmagic - The all-in-one solution for all your business texting needs - marketing campaigns, two-way SMS chats, reminders, notifications, and internal staff communication.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mobiniti - Mobiniti offers a mobile marketing platform for clients to invite customers to engage with their brand through SMS via their mobile phone.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.