Syook Insite
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Honeywell Instant Alert
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AtHoc
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AirFinder
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EcholoN
Zendesk
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ServiceNow
360Robot – 360smart
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Syook’s Insite platform helps companies build their digital map of ongoing operations. The real-time view of assets and people provides visibility at all times. The platform is supported by a compliance engine that alerts users of any breaches. Automated reports and dashboards help track necessary metrics. The platform also helps monitor and receive data on the hardware health and status for tags, gateways, anchors, system health, system uptime, battery levels and active hardware. Syook also offers an exclusive marketplace to build a lean business process solution to solve an organisation's operations problems.
EcholoN is a state-of-the-art enterprise service management platform specifically designed to help businesses deliver efficient and responsive services. With a wide range of features covering service management, helpdesk, helpdesk software and helpdesk ticketing systems, EcholoN is the ideal solution to improve customer service and customer care.
This comprehensive service management platform provides organisations with the tools to effectively manage their service operations. EcholoN allows you to manage and quickly respond to all customer service tickets in one central location. The integrated helpdesk system enables your customer service representatives to efficiently handle all customer tickets and provide professional support. EcholoN also provides a powerful ticketing system to help you track customer requests and issues and ensure they are resolved quickly and effectively.
EcholoN's service desk brings together all the essential tools you need to provide effective customer service. From capturing and managing customer tickets to tracking ticket processing and communicating with customers, EcholoN's Service Desk feature has everything you need to better organise your customer service.
In addition, EcholoN offers functions for IT service management and configuration management. The IT service management functions enable you to effectively manage your IT services and improve customer satisfaction. EcholoN's configuration management and central database (CMDB) help you track the configuration of your IT infrastructure and manage changes.
Syook Insite EcholoNEcholoN's answer:
As a software development company specializing in holistic service management software, EcholoN caters to a diverse range of audiences.
One primary audience for EcholoN is businesses of all sizes and industries that require a robust system to manage their service operations. This includes companies in fields such as IT, telecommunications, facilities management, healthcare, and many others. These businesses are seeking a comprehensive solution to streamline their service processes, enhance collaboration, and improve overall efficiency.
Furthermore, EcholoN attracts professionals within these businesses who are responsible for managing and overseeing service operations. This may include service managers, IT managers, facilities managers, and other decision-makers who are seeking a user-friendly and customizable software to meet their unique requirements.
EcholoN also appeals to IT departments within organizations that are in search of software that seamlessly integrates with their existing systems, such as CRM and ERP platforms. These IT professionals value software that can be easily implemented and integrated without causing disruptions to their current workflows.
Overall, EcholoN's primary audience consists of businesses and professionals looking for a holistic service management solution that can be tailored to their specific needs, provides ease of use, and offers seamless integration with other systems.
Syook Insite's answer
India elected a new Prime Minister and he wanted us to Make in India. So more out of FOMO than anything else, my co-founders and I decided to quit our jobs and return to India. Our thought process was, if we don't do it now, we will never do it. Saurabh was in Saudi, Aman was in Paris, and I was in the US. so it took over a year to actually move back and start something. Initially we were very naive. We thought since we have the ideas, execution will be really easy. We will just hire developers to build tech and they will do the needful. Needless to say, we failed spectacularly.
The founding team has a common mindset, we do not know how to give up. We certainly are not the smartest people around, but we are resilient. Finally out of complete frustration after making no progress for about 6 months, Aman and I reasoned that if we can extract oil from 5 kms under the earth, we can learn to build tech, and, We learned! I actually went to coding class at the age of 34 where most people were a decade younger than me. It took us some time to learn and build stuff. Fast forward 6 years and the product we have built is actually used by leading companies like Unilever, FIAT, ONGC among others. We faced great challenges during the 2 years of Covid, but now things are coming back and we are gaining traction, especially outside India.
EcholoN's answer:
The story behind EcholoN is one of innovation, dedication, and a passion for providing businesses with holistic service management solutions.
EcholoN was founded by a team of software development experts who recognized the growing need for a comprehensive software platform that could effectively manage service operations across various industries. These visionary individuals saw an opportunity to bridge the gap between multiple systems and processes that were often disjointed and inefficient.
The journey began with extensive research and analysis, studying the pain points and challenges faced by businesses in managing their service operations. Through countless hours of brainstorming and collaboration, the team conceptualized a software solution that would address these challenges head-on.
With a clear vision in mind, the team delved into the development process, leveraging their expertise in software development, project management, and service management. They focused on creating a solution that would seamlessly integrate with existing systems and provide businesses with the flexibility and customization they needed.
Throughout the development process, the team remained dedicated to ensuring that EcholoN would not only meet industry standards but also exceed user expectations. They understood the importance of a user-friendly interface and focused on creating an intuitive platform that could be easily adopted by businesses of all sizes and technical backgrounds.
After months of hard work, testing, and refining, the first version of EcholoN was launched. From its inception, EcholoN stood out from its competitors due to its emphasis on seamless integration, tailored solutions, user-friendly interface, enhanced collaboration, comprehensive reporting, and exceptional customer support.
The positive response from businesses using EcholoN was overwhelming. Companies experienced increased efficiency, improved communication, and enhanced customer satisfaction. This success motivated the team behind EcholoN to continue refining and enhancing the software, incorporating customer feedback and industry best practices.
Today, EcholoN is recognized as a leader in holistic service management software, trusted by businesses around the globe. The company continues to innovate and evolve, staying ahead of emerging technologies and industry trends to ensure that businesses have access to the most advanced tools for managing their service operations.
The story of EcholoN is not just about software development; it's about empowering businesses to excel in their service delivery, achieve operational excellence, and drive sustainable growth. With a relentless commitment to innovation and customer satisfaction, EcholoN is shaping the future of holistic service management.
Syook Insite's answer
Syook’s Insite platform helps companies build their digital map of ongoing operations. The real-time view of assets and people provides visibility at all times. The platform is supported by a compliance engine that alerts users of any breaches. Automated reports and dashboards help track necessary metrics. The platform also helps monitor and receive data on the hardware health and status for tags, gateways, anchors, system health, system uptime, battery levels and active hardware. Syook also offers an exclusive marketplace to build a lean business process solution to solve an organisation's operations problems.
There are many issues in operations that Syook aims to solve:
Contact tracing: With the outbreak of covid-19 it is very difficult to reopen factories or plants as various social distancing protocols should be in place to ensure a safe workplace for everyone. There is a need for solutions are monitor and track social distancing activities in real-time to ensure safety and security Employee distress: Various employees working in risky work environments are prone to accidents, health injuries and even death. Proper controls and tools are required to have active real-time visibility of all the employee activity and working status.
People Management: Any organization's backbone is its employees. Even a completely automated manufacturing plant requires humans to run, maintain, and update machinery, making human resource management a critical field in all innovative enterprises. In a facility where people are employed to operate equipment, move materials from one location to another, or be present at a vital workstation, even the tiniest of delays may have a big influence on output and personnel efficiency.
Contractor Management: Many factories use a variety of contract workers who are needed to work in certain areas. Each contractor has a distinct management style and a different charging methodology. It's critical to manage and keep track of the many contract vendors and personnel that are supposed to operate in certain regions and be paid by specified contractors.
aLogistics and supply chain management: The most crucial duty of logistics and supply chain is to move stuff from one location to another as quickly as feasible. To save time and boost revenues, it is critical to track the whereabouts of vehicles and drivers to manage plant logistics and supply chains at factories and warehouses.
Hazardous area management: Due to the nature of their activities, many industries are subject to stringent regulations and legislation. Any equipment that has to be deployed in these regions must have certain certifications based on the zone certifications. In crucial areas of any business, from zone-compliant chemical plants to the oil and gas industry, it is necessary to implement precisely tailored solutions. Our hardware is certified and rigorously tested to ensure that it performs well even under the most extreme environments.
Managing High-Value assets: Searching for mobile medical equipment in hospitals and material handling equipment in huge companies and warehouses wastes valuable time. Failure to locate these items promptly might result in not only a loss of valuable productive time but potentially a loss of life. To ensure that vital equipment is available at all times, it is critical to track it in real-time and determine its exact location inside a facility.
EcholoN's answer:
In a world where businesses are constantly striving for efficiency and effectiveness, the right software can make all the difference.
One of the key advantages of EcholoN is its ability to seamlessly integrate with existing systems. Whether you are using CRM software, ERP systems, or other third-party applications, EcholoN can harmoniously connect with them. This integration ensures smooth flow of data and eliminates any gaps or duplication, saving your team valuable time and effort.
Unlike its competitors, EcholoN understands that every business is different. That's why their software is highly customizable to fit your specific needs. From configuring workflows to creating user roles and permissions, EcholoN offers flexibility in designing a solution that works best for your unique requirements. With EcholoN, you are not bound by a one-size-fits-all approach - you are in control.
While many competitors may offer complex and intimidating interfaces, EcholoN sets itself apart with its intuitive and user-friendly design. The software has been developed with a strong focus on usability, ensuring that even non-technical users can easily navigate and operate the platform. With EcholoN, you don't need to be an IT expert to reap its benefits.
Collaboration is key in today's fast-paced business environment, and EcholoN understands that. With its advanced collaboration features, EcholoN promotes seamless teamwork and knowledge sharing. From assigning tasks and tracking progress to centralizing communication and document management, EcholoN fosters a collaborative culture that maximizes productivity and efficiency.
In order to make informed business decisions, you need access to accurate and relevant data. EcholoN provides comprehensive reporting capabilities, allowing you to gain valuable insights into your operations. With customizable dashboards, real-time analytics, and easy-to-understand visualizations, EcholoN empowers you to make data-driven decisions that drive growth and success.
At EcholoN, customer satisfaction is paramount. Their dedicated support team is always ready to assist you every step of the way. Whether you have questions, need assistance with implementation, or require technical support, EcholoN's reliable and responsive customer service ensures that you are never left stranded. With EcholoN, you are not just getting a software - you are getting a partner in your business journey.
"EcholoN combines the power of seamless integration, tailored solutions, user-friendly interface, enhanced collaboration, comprehensive reporting, and exceptional customer support, making it the ultimate choice for holistic service management."
In conclusion, when choosing a service management software, EcholoN reigns supreme. Its ability to seamlessly integrate with existing systems, provide tailored solutions, offer a user-friendly interface, promote enhanced collaboration, deliver comprehensive reporting, and provide exceptional customer support sets it apart from its competitors. Make the smart choice and choose EcholoN for all your holistic service management needs.
Syook Insite's answer
Our customers include Indian Railways, UPL, Unilever, Delhivery, Fortis Hospitals, Fiat Chrysler Automobiles, ONGC and more.
Syook Insite's answer
We use IoT technologies like Bluetooth low energy, LoRaWAN, WiFi, GPS and software technologies like mongodb, node.js, react and multiple cloud services.
EcholoN's answer:
EcholoN leverages a robust technology stack to create its holistic service management software. The primary technologies used for building the product include:
Programming Languages: EcholoN utilizes several programming languages to build its software, including:
Database Management System: To store and manage data, EcholoN utilizes a powerful database management system:
Web Development Frameworks: EcholoN employs web development frameworks to streamline application development and enhance efficiency:
Software Architecture/Design Patterns: EcholoN incorporates industry-standard design patterns and architectural principles to ensure stability, flexibility, and scalability:
Model-View-Controller (MVC): The MVC design pattern separates the application into three interconnected components - model, view, and controller. EcholoN utilizes this pattern to facilitate modular development, making the software easier to maintain and scale.
Microservices Architecture: EcholoN follows a microservices architecture, breaking the software into loosely coupled, independently deployable services. This approach allows for scalability, fault tolerance, and enables rapid development of new features.
Cloud Computing: EcholoN leverages cloud computing technologies to enhance scalability and availability. It is available as SaaS in the EcholoN.Cloud but can also be hosted on AZURE and AWS.
By leveraging these technologies, EcholoN creates a robust and efficient holistic service management software solution that meets the diverse needs of businesses across various industries. The careful selection of technologies enables EcholoN to provide a seamless user experience, scalable performance, and adaptability to changing business requirements.
Syook Insite's answer
Modular: Our solution comes with independent and interchangeable features with easy integration.
Configurable: Our solution can be easily modified and tailored to meet user needs and requirements.
Cloud Agnostic: Our complete solution has been developed in house, with zero dependencies of any 3rd party Syook InSite can be hosted on any Cloud Network, Private Data Centre or even On-Premise.
Technology Agnostic: From BLE based RTLS for low-cost deployments to LoRaWAN deployments for larger facilities and moving towards integrating GPS location for citywide or countrywide asset tracking, Syook InSite has all location needs covered. This makes it the best fit for system integrators.
Proven Customer Success: With expansion orders and the addition of user departments our customers regularly show their appreciation. Our customers include UPL, Unilever, Delhivery, Fortis Hospitals, Fiat Chrysler Automobiles and more.
Quick deployment: The no-code platform makes it deployable at an unprecedented speed, hence making us grow exponentially across various markets and industries.
EcholoN's answer:
EcholoN - the individual standard - software - tailor-made suit - is an enterprise service management solution that has been specially developed for companies and institutions of all sizes. EcholoN is a holistic service management system that serves all areas dealing with structured documentation and processes. The software offers a comprehensive solution for the entire service management in companies and is characterised by a high degree of automation. EcholoN is a professional system that enables the greatest possible efficiency and control in the organisation of customer and supplier relationships. An *individual standard software that always remains updateable
Fischertechnik is a well-known German construction toy company that has been around since the 1965s. Their toys are known for their durability and flexibility...
EcholoN can be designed, configured and adapted to your needs in a very fine-grained way without programming. EcholoN remains updateable.
LEGO is a building system with stable components that can be combined easily and quickly.
**EcholoN also supplies stable standard components and modules that can be combined as desired. Your creativity determines the solution.
PLAYMOBIL delivers high-quality and comprehensive scenarios.
EcholoN also offers just that - standard workflows, processes and templates for your use cases - which can also be customised. EcholoN - Standard: simple, fast and efficient. Helps companies save time and money.
see also (https://www.echolon.de/en/)
All incoming support and training requests as well as service orders are handled with EcholoN. In addition - through delegations to other departments - change requests or second & third level processing are managed. An option to optimise our own processes on a regular basis is offered by reporting: evaluation of completion categories and type of service contracts of the requester(s).
As far as data reconciliation with our ERP and stability are concerned, EcholoN is colossally reliable. We have been using EcholoN for 2 years - with over 20k tickets/year - and it runs perfectly; no failures.
To be able to react adequately to different situations and to give us an invaluable overview, we use the possibility of the different cockpits. Predefined mandatory fields set in the appropriate places guarantee both a seamless flow of information and reliable evaluations. The latter can be created with maximum flexibility. New staff can be trained quickly, because the operation is intuitive.
We continue to expand the system and use it as strategic group software. Very constructive cooperation with the colleagues from EcholoN.
Pros: Individual configuration options, the software adapts to the company and not vice versa. - Automatic processes (ticket creation, workflows, etc.) DWS takes care of everything! - Different clients for both mobile and stationary use for the different application areas and users - High transparency for users - Good server architecture (application server, server manager, database, applications) - Updates are very easy to install.
Cons: UserClient too overloaded for some users, but you can also use the WebClient for that - No automatic database archiving, database grows quickly (depending on the application, of course).
Overall: We use EcholoN very extensively for our daily tasks, be it for service management, CMDB or even change management. Very good support from Germany, competent and friendly staff.
Pros: Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance is now very simple, updates can be carried out by the customer without any problems.
Cons: Due to the flexibility, there is no "standard", each customer "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion.
Roambee - Better Supply Chain Visibility & Intelligence
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Honeywell Instant Alert - Honeywell Instant Alert is a cloud-based emergency and mass notification systems that provide a seamless solution to reach people in an emergency.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
GroupAlarm - GroupAlarm is the platform for critical communication and effective collaboration. With GroupAlarm, responders deploy fast, information is distributed as needed, and your decision-making is strengthened.
ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.