Software Alternatives, Accelerators & Startups

LiveAgent VS Speedtest.net

Compare LiveAgent VS Speedtest.net and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Speedtest.net logo Speedtest.net

Test your Internet connection bandwidth to locations around the world with this interactive broadband speed test from Ookla
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Speedtest.net Landing page
    Landing page //
    2023-07-12

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Speedtest.net features and specs

  • User-Friendly Interface
    Speedtest.net offers a straightforward, visually appealing interface that makes it easy for users of all technical skill levels to measure their internet speed quickly.
  • Global Server Network
    The platform has a vast network of test servers around the world, ensuring accurate results by connecting to the closest server to minimize latency and other external factors.
  • Detailed Results
    Provides comprehensive details including download, upload speeds, and ping, giving users a full picture of their internet performance.
  • Mobile App Availability
    Speedtest.net offers mobile applications for both iOS and Android, allowing users to test their internet speed on various devices.
  • Graphical Data Representation
    The service includes visual representations of speed test data over time, aiding users in understanding their internet performance history.
  • Comparative Data
    Users can compare their results with average speeds for their ISP, city, or country, providing context for their performance.

Possible disadvantages of Speedtest.net

  • Advertisements
    The free version of Speedtest.net includes ads, which can be distracting and potentially slow down the webpage.
  • Limited Free Features
    Advanced features, such as detailed analysis and tracking, are only available in the premium version.
  • Potential Bias Toward ISPs
    Some critics argue that Speedtest.net may show favorable results for certain ISPs due to partnerships and server locations.
  • Data Privacy
    As a third-party service, there are concerns about how user data is collected, stored, and potentially shared with advertisers or partners.
  • Single-Purpose
    Speedtest.net focuses purely on speed testing and doesn't offer broader network diagnostics tools, limiting its utility for more in-depth troubleshooting.
  • Requires Strong Internet for Accurate Results
    In cases of very poor connectivity, the results may not be accurate or the test might fail to complete, leaving users without valuable insights.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Speedtest.net

Overall verdict

  • Yes, Speedtest.net is considered a good tool for testing internet speeds due to its reliability, ease of use, and comprehensive features.

Why this product is good

  • Speedtest.net is a well-known tool for measuring internet connection speeds, providing accurate data on download and upload speeds and ping. It has a large network of testing servers worldwide, which helps in getting reliable results. The user interface is straightforward and easy to use, even for non-technical users. It also offers historical data tracking and is available on multiple platforms, including web, mobile apps, and APIs for integration into other services.

Recommended for

    Individuals who want to check their internet speed quickly and easily, IT professionals who need to diagnose network issues, developers who require speed testing integration into their applications, and businesses that need consistent and reliable network performance assessment.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Speedtest.net videos

No Speedtest.net videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and Speedtest.net)
Customer Support
100 100%
0% 0
Speed Test
0 0%
100% 100
Help Desk
100 100%
0% 0
Developer Tools
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Speedtest.net.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Speedtest.net

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Speedtest.net Reviews

We have no reviews of Speedtest.net yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Speedtest.net seems to be more popular. It has been mentiond 2937 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Speedtest.net mentions (2937)

  • Frustrated due to low speeds. Usually 300mbps in the day.
    For starters, disconnect all wireless devices (or just your wireless router if it’s separate from your modem). Hardwire your modem to a computer and use Ookla Speedtest instead of Spectrum’s. Source: over 1 year ago
  • Is this good speed?
    Websites like speedtest.net, fast.com and etc do provide measurement in megabits, and even with that, speedtest.net provides it between you and your ISP(mostly) only. So if you want to download something from lets say, YouTube, the speed will be slightly different because now you're connecting to Google's server, not your ISP's server. This is because speedtest.net has partnership with ISPs so that speedtest.net... Source: over 1 year ago
  • Help!!! FPS AND downloading games speeds.
    If fast.com and speedtest.net are fast, then it's not the computer or your internet. Source: over 1 year ago
  • Still trouble shooting
    Hi there. I definitely understand the frustration with slow download speeds. Are you able to run a speed test on speedtest.net to see what results you are getting on that computer? Are you having slow speeds on all devices or just this computer particularly? ^David. Source: over 1 year ago
  • Monitor Internet speed / stability over time
    What about the speedtest.net cli version in combination with a little script? Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Speedtest.net, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fast.com - Quickly test your internet speed with this fast-loading speed test powered by Netflix.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Testmy.net - Accurately test your Internet connection speed with this powerful broadband speed test. Improve your bandwidth speed with the truth.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SpeedOf.Me - SpeedOf.Me is an HTML5 Internet speed test. No Flash or Java needed!