searchcode Reviews

Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

searchcode mentions (17)

• Ask HN: What Are You Working On? (May 2026)

  Been working on https://searchcode.com/ again which I bought back, albeit as code search tool for LLMs. It solves the “should I use this library” by allowing the LLM to inspect search and analyse it before integration. Can use it to compare multiple repositories before downloading. It comes with a large amount of token savings and can be really useful when wanting to learn about a codebase. Since it does it anyway... - Source: Hacker News / 3 months ago

• Ask HN: What Are You Working On? (April 2026)

  I reimagined https://searchcode.com/ since I realised LLMs have issues when it comes to understanding code you want to integrate. It’s useful for looking though any codebase, or multiple without having to clone it. I use it when I have candidate libraries to solve a problem, or I just want to find out how things work. Most recently I pointed it at fzf and was able to pull the insensitive SIMD matching it uses and... - Source: Hacker News / 4 months ago

• Searchcode.com's SQLite database is probably 6 terabytes bigger than yours

  Searchcode doesn't seem to work for me. All queries (even the ones recommended by the site) unfortunately return zero results. Maybe it got hugged? https://searchcode.com/?q=re.compile+lang%3Apython. - Source: Hacker News / over 1 year ago

• Searchcode – search 75B lines of code from 40M projects

  Without saying what repos they prioritize, it's hard to take them seriously since some pretty simple searches were "uh-huh" e.g. https://searchcode.com/?q=kubelet&src=2&lan=55 versus https://codesearch.debian.net/search?q=kubelet&literal=1 or the gold standard (although regrettably no longer open source) https://sourcegraph.com/search?q=context:global+kubelet&patternType=keyword&sm=0. - Source: Hacker News / over 2 years ago

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Searchcode.com — Comprehensive text-based code search, free for Open Source. - Source: dev.to / over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago