Software Alternatives, Accelerators & Startups

Plotly VS Intercom

Compare Plotly VS Intercom and see what are their differences

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Plotly logo Plotly

Low-Code Data Apps

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Plotly Landing page
    Landing page //
    2023-07-31
  • Intercom Landing page
    Landing page //
    2023-07-05

Plotly features and specs

  • Interactivity
    Plotly offers highly interactive plots that allow users to pan, zoom, and hover over data points for more information. This enhances the user experience and provides deeper insights.
  • High-quality visualizations
    It provides aesthetically pleasing and highly customizable charts, making it suitable for publication-quality visuals.
  • Versatility
    Plotly supports multiple chart types including line charts, scatter plots, bar charts, and 3D plots, making it suitable for a wide range of applications.
  • Python integration
    Plotly is well-integrated with Python and works seamlessly with other popular data science libraries like Pandas, NumPy, and Scikit-learn.
  • Web-based
    The plots can be easily embedded in web applications or dashboards, making it ideal for sharing insights over the internet.
  • Open-source
    Plotly offers an open-source version, which allows users to create and share visualizations without any cost.

Possible disadvantages of Plotly

  • Performance
    Rendering very large datasets can sometimes be slow, which may not be suitable for real-time data visualization requirements.
  • Learning curve
    Even though the library is well-documented, the extensive range of features can have a steep learning curve for beginners.
  • Cost for advanced features
    While the basic functionality is free, more advanced features, such as export to certain formats and additional customizable options, require a paid subscription.
  • Dependency management
    Plotly has a number of dependencies that need to be managed properly, which can sometimes complicate the setup process.
  • Complexity
    For simple visualizations, Plotly might be overkill and simpler libraries like Matplotlib or Seaborn could be more appropriate.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Plotly

Overall verdict

  • Overall, Plotly is a strong choice for those looking to create dynamic and interactive data visualizations, thanks to its range of features and ease of integration with web technologies.

Why this product is good

  • Plotly is considered good because it offers a comprehensive suite of tools for creating interactive visualizations that can be used in web applications, reports, and dashboards. It supports many different types of plots, is easy to use for both beginners and experienced developers, and integrates well with popular programming languages like Python, R, and JavaScript.

Recommended for

    Plotly is recommended for data scientists, analysts, and developers who need to create interactive and visually appealing data visualizations. It's particularly useful for those who work with Python or R and want the ability to embed their visualizations in web applications or dashboards.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Plotly videos

Create Real-time Chart with Javascript | Plotly.js Tutorial

More videos:

  • Review - Introducing plotly.py 3.0
  • Review - Is Plotly The Better Matplotlib?
  • Tutorial - Plotly Tutorial 2021
  • Review - Data Visualization as The First and Last Mile of Data Science Plotly Express and Dash | SciPy 2021

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Plotly and Intercom)
Data Visualization
100 100%
0% 0
Customer Support
0 0%
100% 100
Data Dashboard
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Plotly and Intercom

Plotly Reviews

Best 8 Redash Alternatives in 2023 [In Depth Guide]
Plotly is specifically designed for companies who want to build and deploy analytic applications like dashboards using Python, Julia, or R without needing DevOps or Javascript developers.
Source: www.datapad.io
5 Best Python Libraries For Data Visualization in 2023
Plotly is a web-based data visualization toolkit that comes with unique functionalities such as dendrograms, 3D charts, and also contour plots, which is not very common in other libraries. It has a great API offering scatter plots, line charts, bar charts, error bars, box plots, and other visualizations. Plotly can even be accessed from a Python Notebook.
Top 8 Python Libraries for Data Visualization
Plotly is a free open-source graphing library that can be used to form data visualizations. Plotly (plotly.py) is built on top of the Plotly JavaScript library (plotly.js) and can be used to create web-based data visualizations that can be displayed in Jupyter notebooks or web applications using Dash or saved as individual HTML files. Plotly provides more than 40 unique...
5 top picks for JavaScript chart libraries
Plotly is a graphing library that’s available for various runtime environments, including the browser. It supports many kinds of charts and graphs that we can configure with a variety of options.

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Plotly should be more popular than Intercom. It has been mentiond 33 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Plotly mentions (33)

  • Python for Data Visualization: Best Tools and Practices
    Plotly is perfect for interactive visualizations. You can create interactive charts and graphs that allow users to hover, click, and zoom in. Plotly is also great for web-based visuals, making it easy to share your findings online. - Source: dev.to / 2 months ago
  • Generative AI Powered QnA & Visualization Chatbot
    Front End: A React application that leverages React-Chatbotify library to easily integrate a chatbot GUI. It also uses the Plotly library to display the charts/visualizations. The generative AI implementation and details are entirely abstracted from the front end. The front-end application depends on a single REST endpoint of the backend application. - Source: dev.to / 4 months ago
  • Build a Stock Dashboard in less than 40 lines of Python code!🤓
    In this tutorial, Mariya Sha will guide you through building a stock value dashboard using Taipy, Plotly, and a dataset from Kaggle. - Source: dev.to / 6 months ago
  • Essential Deep Learning Checklist: Best Practices Unveiled
    How to Accomplish: Utilize visualization libraries like Matplotlib, Seaborn, or Plotly in Python to create histograms, scatter plots, and bar charts. For image data, use tools that visualize images alongside their labels to check for labeling accuracy. For structured data, correlation matrices and pair plots can be highly informative. - Source: dev.to / 12 months ago
  • Python equivalent to power bi/power query?
    For dashboards: - https://plotly.com/ is probably my favourite, but there are others like streamlit, voila and others... Source: over 1 year ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing Plotly and Intercom, you can also consider the following products

D3.js - D3.js is a JavaScript library for manipulating documents based on data. D3 helps you bring data to life using HTML, SVG, and CSS.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Chart.js - Easy, object oriented client side graphs for designers and developers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

RAWGraphs - RAWGraphs is an open source app built with the goal of making the visualization of complex data...

Drift - A messaging app that helps you grow your business.