Pipedrive VS RingCentral

Compare Pipedrive VS RingCentral and see what are their differences

Rating: 5.0 · 3 reviews
Pricing: Paid Free trial $14 / Monthly (Essential package)

Alternatives Is it good?

Rating: 0 reviews
Pricing: Open source Freemium Free trial $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)

Alternatives Is it good?

InboxAgent

InboxAgent uses AI to read your shared mailboxes, like info@ and sales@, plus everyone's own inbox, on Microsoft 365, Gmail, Zoho Mail or IMAP. It finds the sales leads and gives each an owner on a board. Never sends from your mailbox. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, RingCentral should be more popular than Pipedrive. It has been mentioned 3 times since March 2021.

social mentions: 2 vs 3
CRM popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Pipedrive	RingCentral
Website	pipedrive.com	ringcentral.com
Pricing	Paid Free trial $14 / Monthly (Essential package) Official pricing	Open source Freemium Free trial $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.) Official pricing
Platforms	Android iOS Browser Web +1	—
Company	Startup from the United States · 500 - 999 employees · 2011	Startup from the United States
Listed in	Sales Workflow Sales Sales Automation CRM +1	Communication VoIP Cloud Contact Center Online Meetings Team Collaboration Web And Video Conferencing Enterprise Communication +4

About Pipedrive and RingCentral

In their own words, as submitted to SaaSHub.

Pipedrive

RingCentral

Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business. Sign up for a 14-day free trial.

Features and specs

What each product offers, as listed by its team.

Pipedrive 5 features

RingCentral 5 features

User-Friendly Interface
Pipedrive is known for its intuitive and easy-to-navigate interface, making it accessible for users without extensive technical skills.
Pipeline Management
It offers robust pipeline management features that help users visualize their sales processes and track deal progress effortlessly.
Customization Options
Pipedrive allows for extensive customization, enabling users to tailor the CRM to their specific needs, including custom fields and workflow automations.
Integration Capabilities
It integrates with numerous third-party applications like Gmail, Outlook, and Zapier, enhancing its functionality and allowing for seamless data flow.
Mobile App
Pipedrive provides a well-designed mobile app that allows users to manage their sales activities on the go, ensuring productivity from anywhere.

Possible disadvantages

Limited Advanced Features
Compared to some other CRM systems, Pipedrive may lack certain advanced features such as in-depth reporting and analytics.
Costs for Additional Features
While Pipedrive offers a basic suite of tools at a reasonable price, accessing advanced features may require purchasing higher-tier plans, which can add up.
Learning Curve for Customization
Even though the interface is user-friendly, the extensive customization options can lead to a steep learning curve for new users.
Email Limitations
The built-in email client has limitations in terms of email tracking and automation compared to specialized email marketing tools.
Limited Customer Support Hours
Customer support availability is limited to specific hours, which might not be convenient for users in different time zones.

Comprehensive Features
RingCentral offers a wide range of features, including voice, video, messaging, and collaboration tools, making it a one-stop solution for communication needs.
Scalability
The platform is highly scalable, allowing businesses of all sizes to adapt the service to their needs without compromising on functionality or performance.
Easy Integration
RingCentral seamlessly integrates with numerous third-party applications like Google Workspace, Microsoft 365, and Salesforce, enhancing overall productivity.
Reliable Uptime
RingCentral offers a robust and reliable service with high uptime, ensuring that communication channels are consistently available.
User-friendly Interface
The platform is designed with an intuitive and user-friendly interface, making it easy for users to navigate and manage their communication needs.

Possible disadvantages

Cost
RingCentral's pricing can be higher compared to other communication platforms, which might be a concern for smaller businesses on a tight budget.
Complex Setup
Despite its user-friendly interface, the initial setup and configuration can be complex for users who are not tech-savvy.
Customer Support
Some users have reported that customer support can be slow and not always helpful, which can be problematic in resolving urgent issues.
Limited Customization
While RingCentral offers a lot of features, there is limited scope for customization to tailor the service exactly to unique business needs.
Occasional Performance Issues
Users have occasionally experienced glitches and performance issues, particularly during peak usage times.

Analysis

An editorial look at what each product does well and who it suits.

Pipedrive

RingCentral

Overall verdict

Overall, Pipedrive is a well-regarded CRM solution especially praised for its ease of use and effectiveness in helping small to medium-sized businesses streamline their sales process.

Why this product is good

Pipedrive is often regarded as a good CRM tool because it provides a simple, user-friendly interface that helps sales teams manage leads, track communications, automate repetitive tasks, and analyze data to improve sales processes. It integrates well with other tools and offers customization options to fit various business needs.

Recommended for

Pipedrive is recommended for small to medium-sized businesses (SMBs) and sales teams seeking a straightforward, affordable, and efficient tool to manage and improve their sales operations. Particularly, it suits teams that prioritize visual sales pipelines and require an easy learning curve.

Overall verdict

Overall, RingCentral is a reputable and effective communication platform that meets the needs of modern businesses looking for an all-in-one solution. While it may be more expensive than some alternatives, the range of features and overall performance justify the cost for many users.

Why this product is good

RingCentral is considered a solid choice for cloud-based communication solutions due to its comprehensive suite of features that include voice, video, messaging, and collaboration tools. The platform is known for its reliability, scalability, and ease of integration with other business applications. Users appreciate its intuitive interface and strong customer support, making it suitable for businesses of various sizes.

Recommended for

RingCentral is particularly recommended for small to large businesses seeking an integrated communication and collaboration platform. It is ideal for companies with remote teams who require a reliable, unified system that supports mobile and desktop use. Additionally, businesses looking for advanced features like video conferencing, call center management, and CRM integrations will find RingCentral highly beneficial.

Videos

Walkthroughs and reviews on video.

Pipedrive 13 videos + Add

RingCentral 2 videos + Add

Pipedrive Review - Sales CRM Tool

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Pipedrive

RingCentral

100% 100%

CRM

0% 0%

VoIP

100% 100%

Sales

0% 0%

Communication

100% 100%

User comments

Share your experience with using Pipedrive and RingCentral. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Pipedrive 5.0 · 3 reviews

RingCentral no reviews yet

Pipedrive is sales focused and easy to use
SaaSHub review

· Sep 2025

We adopted Pipedrive for our sales team because we were looking for a CRM that was sales focused and didn't come with all the other unnecessary features and complexity of other solutions. We have been very happy with...
Why We’re Building Mria CRM: The First Truly Native CRM for Jira
mriacrm.com · May 2025

Next, we tried going outside the Atlassian ecosystem – using standalone CRMs like Zoho and Pipedrive. While these platforms were powerful, integrating them with Jira was costly, complex, and prone to syncing issues....
Top 9 Best Copper CRM Alternatives for Businesses in 2023
magenest.com · Aug 2022

Pipedrive offers a low-cost version for $12.50 per month that excludes the majority of the CRM capabilities that salespeople seek. Users must purchase the $50 version at least in order to run a business.

Teliqon vs RingCentral: Business Communication Simplified
teliqon.io · Jun 2026

Business SMS, MMS and messaging APIs are integrated into the RingCentral communications ecosystem and typically tied to RingCentral numbers and accounts. SMS availability and automation depend on regional telecom...
10 Best AI Virtual Receptionists In 2026 (Here’s My Top 10)
www.trustfirms.com · Dec 2025

I started using RingCentral’s voice-driven receptionist three months back. The conversational AI has been able to resolve more than half of our inbound queries instantly. It included 100 AI-handled call minutes each...
Top 10 Webex alternatives in 2024
www.rocket.chat · Jul 2024

With integrated workplace communication features, RingCentral has evolved to be a popular Webex alternative. It has Glip, which is exclusively designed to promote team collaboration through video, voice, chat, and...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Pipedrive 2 mentions

RingCentral 3 mentions

Why doesn't Microsoft have a better CRM product...?
I feel like Microsoft could offer a more robust CRM than what's present with 'Contacts' under Outlook, and pretty easily. Something like Pipedrive... I mean it could syncronize all the datapoints that local Microsoft programs already... Source: almost 4 years ago
Building Reach in Public
Pipedrive → our CRM for tracking leads, tasks, conversations, and deals. We chose Pipedrive because it does a good job of providing an intuitive and relatively simple CRM while still having enough features to track our sales... Source: over 4 years ago

Small Business help
Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: almost 5 years ago
Which international call tracking software ?
I saw www.calltrackingmetrics.com ; ringcentral.com ; twilio.com ; Zadarma. At this moment it seems that calltrackingmetrics seems to be the first solution I would try because they put in front of their ads the fact to track with google... Source: about 5 years ago
Business Phone Number: Need Help
I use unitelvoice.com. It works fine has an app and can forward to my cell number. Used to use ringcentral.com it was fine when it worked but support was crap. Source: over 5 years ago

Alternatives to Pipedrive and RingCentral

When comparing Pipedrive and RingCentral, you can also consider the following products.

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Aircall
Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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Copper
Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

Compare Copper to Pipedrive or RingCentral:

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Nextiva
Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

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