Software Alternatives, Accelerators & Startups

Patch My PC VS LiveAgent

Compare Patch My PC VS LiveAgent and see what are their differences

Patch My PC logo Patch My PC

Patch My PC Updater is a free, easy-to-use program that keeps over 300 apps up-to-date on your computer.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Patch My PC Landing page
    Landing page //
    2023-10-19
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Patch My PC features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Patch My PC videos

Patch My PC Review

More videos:

  • Review - Official Patch My PC Updater - IT Pro Guide
  • Review - Official Patch My PC Updater - Home User Guide

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Patch My PC and LiveAgent)
Software Marketplace
100 100%
0% 0
Customer Support
0 0%
100% 100
OS & Utilities
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Patch My PC and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Patch My PC and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Patch My PC and LiveAgent

Patch My PC Reviews

Comparing Package Managers
Scappman is an excellent option if you want to go fully hosted, especially with a multi-tenant environment where App Sets will change your life! The advanced features are excellent, I’m a fan of the deployment rings in particular and the ability to add custom apps is one feature which Patch My PC is currently lacking. It does come at a cost though and whilst $11 per user,...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Patch My PC seems to be more popular. It has been mentiond 56 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Patch My PC mentions (56)

  • Is it preferred to overwrite old program versions, uninstall before installing the new one, or to use portables?
    You mean something like this? Https://patchmypc.com/home-updater. Source: about 1 year ago
  • Existence of Windows Transfer Utility?
    If you want to buy Macrium Reflect you can redeploy your old computer's image on to your new computer - MR sorts out the different hardware driver issues - but quite frankly it's usually best to copy over your personal files, fresh install 3rd-party software with something like Ninite, Patch My PC or WingetUI and then export the settings and app data over from the old computer. Source: about 1 year ago
  • Microsoft Store in Perpetual Update (I've tried everything Google has had to say but to no avail)
    What I'm thinking now is you may just want to solve this with the nuclear option like this guy did - https://old.reddit.com/r/Windows10/comments/f4tw3k/cannot_open_any_microsoft_store_apps_windows/ A pain in the ass, but most 3rd-party applications can export settings, and a program like Patch My PC or winstall can reinstall software quickly. Https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html. Source: about 1 year ago
  • 10->11 most efficient data transfer method
    Transfer personal files over, use Patch My PC to install 3rd-party apps all at once and quickly, copy app settings over to new machine. Source: about 1 year ago
  • Reset & Backup On Win11
    If you image your whole drive and then restore it, you'll be right back in the same exact place you are now. Back up your personal files, 3rd-party software settings (where possible) and browser bookmarks to external storage, do a PC reset from settings using the cloud option, reinstall 3rd-party software with Ninite or Patch My PC. Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Patch My PC and LiveAgent, you can also consider the following products

Ninite - Ninite is the easiest way to install software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chocolatey - The sane way to manage software on Windows.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

IObit Software Updater - IObit is an application that updates the software of your PC to keep all the software properly working.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.