Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Patch My PC Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Patch My PC mentions (56)

• Is it preferred to overwrite old program versions, uninstall before installing the new one, or to use portables?

  You mean something like this? Https://patchmypc.com/home-updater. Source: about 1 year ago

• Existence of Windows Transfer Utility?

  If you want to buy Macrium Reflect you can redeploy your old computer's image on to your new computer - MR sorts out the different hardware driver issues - but quite frankly it's usually best to copy over your personal files, fresh install 3rd-party software with something like Ninite, Patch My PC or WingetUI and then export the settings and app data over from the old computer. Source: about 1 year ago

• Microsoft Store in Perpetual Update (I've tried everything Google has had to say but to no avail)

  What I'm thinking now is you may just want to solve this with the nuclear option like this guy did - https://old.reddit.com/r/Windows10/comments/f4tw3k/cannot_open_any_microsoft_store_apps_windows/ A pain in the ass, but most 3rd-party applications can export settings, and a program like Patch My PC or winstall can reinstall software quickly. Https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html. Source: about 1 year ago

• 10->11 most efficient data transfer method

  Transfer personal files over, use Patch My PC to install 3rd-party apps all at once and quickly, copy app settings over to new machine. Source: about 1 year ago

• Reset & Backup On Win11

  If you image your whole drive and then restore it, you'll be right back in the same exact place you are now. Back up your personal files, 3rd-party software settings (where possible) and browser bookmarks to external storage, do a PC reset from settings using the cloud option, reinstall 3rd-party software with Ninite or Patch My PC. Source: about 1 year ago