osTicket VS SuperOps

Compare osTicket VS SuperOps and see what are their differences

Rating: 0 reviews
Pricing: Open source

Rating: 0 reviews

NinjaOne

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. sponsored

Which is more popular?

Based on our record, osTicket seems to be a lot more popular than SuperOps. While we know about 38 links to osTicket, we've tracked only 2 mentions of SuperOps.

social mentions: 38 vs 2
Customer Support popularity: 100% vs 0%
alternatives listed: 240+ vs 45

Base details

Website, pricing, platforms and company facts side by side.

	osTicket	SuperOps
Website	osticket.com	superops.com
Pricing	Open source	Official pricing
Company	Startup from the United States	—
Listed in	Customer Support Customer Service Help Desk Live Chat +1	IT Asset Management PSA MSP Automation Contract Management Help Desk +3

About osTicket and SuperOps

In their own words, as submitted to SaaSHub.

osTicket

SuperOps

Pricing page: https://osticket.com/editions/

Features and specs

What each product offers, as listed by its team.

osTicket 8 features

SuperOps 5 features

Open Source
osTicket is open-source, which means it is free to use and allows for extensive customization.
Customizable Fields and Forms
The platform provides the ability to add custom fields and forms, making ticket management flexible to meet specific business needs.
Email Integration
osTicket supports email integration, allowing users to create tickets directly from incoming emails.
Multi-Language Support
The system supports multiple languages, making it suitable for international teams.
Ticket Filters
Powerful ticket filtering allows for better organization and prioritization of incoming tickets.
Reports and Dashboards
Built-in reporting tools and dashboards help track performance metrics and identify trends.
User and Role Management
Fine-grained user and role management allows administrators to control who has access to different parts of the system.
Community Support
Having a large community of users and developers can be a great resource for troubleshooting issues and sharing best practices.

Possible disadvantages

Complex Setup
Initial setup and configuration can be complicated, especially for users without technical expertise.
Limited Advanced Reporting
While osTicket includes basic reporting features, it may not be robust enough for more advanced analytics needs.
User Interface
The user interface is functional but might appear outdated and less intuitive compared to newer platforms.
Self-Hosted Only
As an open-source solution, it requires self-hosting, which may necessitate additional resources for server management and maintenance.
Lack of Real-Time Updates
osTicket does not offer real-time updates, which can delay the notification of ticket changes.
No Mobile App
There is no official mobile app, making it less convenient to manage tickets on the go.
Limited Integration Options
Unlike some commercial products, osTicket has fewer options for integrating with third-party applications.

User-Friendly Interface
SuperOps offers an intuitive and easy-to-navigate interface that can be accessed with minimal training, making it user-friendly for IT and service management teams.
Comprehensive ITSM Tools
This platform provides an extensive set of IT Service Management (ITSM) tools, allowing businesses to efficiently handle IT operations and workflows in one unified environment.
Automation Capabilities
SuperOps includes automation features that simplify repetitive tasks, thereby saving time and reducing the potential for human errors in processes.
Integration Options
The platform offers seamless integration with various third-party tools and services, enhancing its functionality and allowing users to have a more cohesive IT ecosystem.
Scalability
SuperOps can scale according to the size of the business, providing flexibility for growth and adjusting resources as necessary.

Analysis

An editorial look at what each product does well and who it suits.

osTicket

SuperOps

Overall verdict

Overall, osTicket is a good choice for organizations looking for a reliable and customizable support ticket system without wanting to incur the costs associated with commercial solutions. Its open-source nature allows for flexibility and adaptability to various business needs.

Why this product is good

osTicket is renowned for being a robust, open-source support ticket system that is easy to set up and scale. It offers a wide range of features such as auto-responses, ticket filters, customizable fields, and reporting. Additionally, its user-friendly interface and active community support make it an appealing choice for businesses seeking a cost-effective solution.

Recommended for

Small to medium-sized businesses
Organizations requiring open-source solutions
Teams needing a customizable and scalable ticketing system
Businesses seeking to improve customer support without incurring excessive software costs

No analysis of SuperOps yet.

Videos

Walkthroughs and reviews on video.

osTicket 3 videos + Add

SuperOps 5 videos + Add

What's New in osTicket Version 1.14?

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

osTicket

SuperOps

100% 100%

Customer Support

0% 0%

MSP

100% 100%

95% 95%

Help Desk

5% 5%

0% 0%

IT Asset Management

100% 100%

User comments

Share your experience with using osTicket and SuperOps. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

osTicket no reviews yet

SuperOps no reviews yet

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
zapier.com · Dec 2015

Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members,...

We have no reviews of SuperOps yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

osTicket 38 mentions

SuperOps 2 mentions

Ask HN: Helpdesk/ticketing software for small SaaS company
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / about 3 years ago
Looking for a ticketing system
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: over 3 years ago
Help tickets
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: over 3 years ago

RMM
Chris from SuperOps.ai here. I would definitely suggest you to have a look at SuperOPs PSA&RMM platform as you are looking an affordable and modern solution to kick start your business. We do also have special offers for the start up. So... Source: over 4 years ago
Looking for something to pair with Connectwise Control (Screen connect)
Bluetrait.io might be something to look into (Free for the first 50 endpoints as well). I had it set up for Screen Connect integration as an initial agent task after first install. superops.ai also has Screen Connect integration. Source: almost 5 years ago

Alternatives to osTicket and SuperOps

When comparing osTicket and SuperOps, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to osTicket or SuperOps:

Freshdesk vs osTicket Freshdesk vs SuperOps
Atera
Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Compare Atera to osTicket or SuperOps:

Atera vs osTicket Atera vs SuperOps
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to osTicket or SuperOps:

Intercom vs osTicket Intercom vs SuperOps
NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Compare NinjaOne to osTicket or SuperOps:

NinjaOne vs osTicket NinjaOne vs SuperOps
LiveAgent
LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Compare LiveAgent to osTicket or SuperOps:

LiveAgent vs osTicket LiveAgent vs SuperOps
ConnectWise Automate
Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Compare ConnectWise Automate to osTicket or SuperOps:

ConnectWise Automate vs osTicket ConnectWise Automate vs SuperOps