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NICE inContact VS Float

Compare NICE inContact VS Float and see what are their differences

NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Rating
0 reviews
Alternatives Is it good?
Float

The leading resource management software for agencies, studios, and firms. With a simple, drag and drop interface and powerful editing tools, Float saves you time and keeps projects on track.

Rating
0 reviews
Pricing
$5 / Monthly ($5/person scheduled/month)
Alternatives Is it good?
cobwebs.app
Tap a thing and the counter resets. A quiet, local-first day counter for the things you keep meaning to do. No account needed, no spreadsheet. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Float seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
Communication popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

NICE inContact
Float
Website niceincontact.com float.com
Pricing —
$5 / Monthly ($5/person scheduled/month) Official pricing
Platforms —
Browser iOS Android
Company Startup from the United States 2012
Listed in
Customer Support Communication Enterprise Communication Customer Communication Management +1
Employee Scheduling Resource Scheduling Resource Management Project Planning Project Management Productivity +3

About NICE inContact and Float

In their own words, as submitted to SaaSHub.

NICE inContact
Float

No description of NICE inContact yet.

Float is the world's leading resource management software for agencies, studios, and firms. Since 2012, Float has been helping the world’s best teams including RGA, VICE, Deloitte, and Buzzfeed schedule and deliver over 5.5million tasks, in more than 150 countries. With an easy to use, intuitive...

Read more about Float

Features and specs

What each product offers, as listed by its team.

NICE inContact 5 features
Float 5 features
  • Comprehensive Feature Set
    NICE inContact offers a wide array of features including omnichannel routing, workforce optimization, analytics, and AI-driven insights. This makes it robust and versatile for various business needs.
  • Scalability
    The platform is designed to grow with your business, making it suitable for both small businesses and large enterprises. It can handle increasing call volumes and expanding operations seamlessly.
  • Cloud-Based
    Being a cloud-based solution, NICE inContact offers flexibility with remote work capabilities, frequent updates, and reduced infrastructure costs compared to on-premise solutions.
  • Integration Capabilities
    The platform integrates with numerous CRM systems and other business tools, allowing for streamlined operations and improved data sharing across your technology stack.
  • Customer Support
    NICE inContact is known for providing strong customer support, including training resources and a responsive support team to help businesses maximize their use of the platform.

Possible disadvantages

  • Cost
    The comprehensive feature set and capabilities come with a higher price tag, which may be a deterrent for small businesses or startups with limited budgets.
  • Complexity
    Due to its numerous features and customization options, the platform can be complex to set up and manage, requiring significant time and expertise.
  • Learning Curve
    Users may face a steep learning curve, especially when trying to make full use of the advanced features and integrations, necessitating extensive training.
  • Performance Issues
    Some users have reported performance issues such as lagging or downtime, which can affect the user experience and operational efficiency.
  • Customization Limitations
    While customizable, certain aspects of the platform may have limitations, preventing businesses from tailoring it precisely to their unique requirements.
  • User-Friendly Interface
    Float offers an intuitive and easy-to-navigate interface, making it accessible for users of all skill levels.
  • Collaboration Tools
    Float provides robust collaboration features, including real-time updates and team communication capabilities, which enhance team coordination.
  • Resource Management
    The platform excels at resource management, allowing for efficient allocation and tracking of team members and project resources.
  • Integrations
    Float integrates with popular tools like Slack, Trello, and Asana, streamlining workflows and improving productivity.
  • Mobile Accessibility
    With mobile accessibility, users can manage schedules and resources on-the-go, adding flexibility to their project management.

Possible disadvantages

  • Cost
    Float may be considered expensive for small businesses or startups due to its subscription pricing model.
  • Limited Customization
    Users may find limitations in terms of customization options for specific needs or preferences.
  • Learning Curve
    Despite its user-friendly design, there may still be a learning curve for users who are new to project management tools.
  • Performance Issues
    Some users report occasional performance issues, such as slow loading times or lag, particularly with larger projects.
  • Reporting Features
    While adequate for basic needs, the reporting and analytics features may not be as advanced as some competitors.

Analysis

An editorial look at what each product does well and who it suits.

NICE inContact
Float

Overall verdict

  • NICE inContact is widely regarded as a strong choice for cloud contact center solutions.

Why this product is good

  • The platform offers robust features such as omnichannel routing, AI-driven analytics, and workforce optimization tools. It is praised for its flexibility, scalability, and integration capabilities with other enterprise systems. Additionally, users often highlight its intuitive user interface and comprehensive reporting options.

Recommended for

    NICE inContact is recommended for medium to large enterprises looking for a comprehensive contact center solution with advanced features. It is particularly suitable for organizations that need to manage customer interactions across multiple channels and require strong analytical capabilities to enhance customer service and operational efficiency.

Overall verdict

  • Float is generally well-regarded and is a strong choice for teams looking for a reliable resource management solution. While it may not suit all businesses, particularly those seeking a broader project management suite, it excels in its niche.

Why this product is good

  • Float is considered good due to its user-friendly interface, robust features, and seamless integrations with various project management tools. It allows teams to efficiently plan, schedule, and track resources, ensuring optimal utilization and project efficiency.

Recommended for

  • Project managers who need to allocate resources quickly and effectively.
  • Small to medium-sized businesses looking for a straightforward resource management tool.
  • Teams that integrate with other popular project management software and need complementary resource scheduling.

Videos

Walkthroughs and reviews on video.

NICE inContact 3 videos + Add
Float 3 videos + Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos

  • - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • - NICE inContact CXone for IT Leaders

Sonic NEW Lemonberry Slush Float Review 🍋🍓

More videos

  • - Swimways Baby Float Review | Dude Dad
  • - Glorious G Float Review.. Should You Upgrade To Ceramic Mouse Feet?

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
NICE inContact
Float
100% 100%
Communication
0% 0%
0% 0%
Resource Scheduling
100% 100%
100% 100%
Enterprise Communication
0% 0%
0% 0%
Employee Scheduling
100% 100%

User comments

Share your experience with using NICE inContact and Float. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

NICE inContact no reviews yet
Float no reviews yet

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

NICE inContact 0 mentions
Float 2 mentions

Tracking NICE inContact since Mar 2021.

  • 2022 Accounting/time billing ideas for SW dev consulting? On my second, not really happy
    You wouldn't want something like NetSuite just for time entry. Try float.com, one of my clients uses this and it seems to be work and is simple. Source: over 4 years ago
  • Project/Team Management software/platform assistance needed
    Schedule more than one task to a team member per day i.e. Hours per task per day - float.com and avasa.com allows this. Source: almost 5 years ago

Alternatives to NICE inContact and Float

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