Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging app—while marketing that as their unified...
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
This is an informative page about NICE inContact.
You can review and discuss the product here.
The primary details have not been verified within the last quarter,
and they might be outdated.
If you think we are missing something, please use the means on this page to comment or suggest changes.
All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make
an informed choice.
Please always be kind and objective when evaluating a product and sharing your opinion.