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MikroTik RouterOS VS Zendesk

Compare MikroTik RouterOS VS Zendesk and see what are their differences

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MikroTik RouterOS logo MikroTik RouterOS

The main product of MikroTik is a Linux-based operating system known as MikroTik RouterOS.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • MikroTik RouterOS Landing page
    Landing page //
    2023-07-25
  • Zendesk Landing page
    Landing page //
    2024-05-06

MikroTik RouterOS features and specs

  • Cost-Effective
    MikroTik RouterOS offers enterprise-level features at a significantly lower price point compared to other competitors, providing excellent value for small to medium-sized businesses.
  • Feature-Rich
    The OS includes advanced features such as VPN, firewall, bandwidth management, and remote access, making it suitable for a wide range of networking needs.
  • Scalability
    MikroTik RouterOS is highly scalable, making it a good choice for both small networks and large, complex installations.
  • Customizability
    Users have a high degree of control over network settings, enabling customization to meet specific requirements.
  • Strong Community Support
    A large and active online community provides forums, tutorials, and third-party tools to assist users.
  • Regular Updates
    MikroTik frequently releases updates to RouterOS, offering new features and security improvements.

Possible disadvantages of MikroTik RouterOS

  • Steep Learning Curve
    Due to its advanced features and wide range of configuration options, it can be difficult for beginners to get started.
  • Complex Interface
    The interface can be overwhelming and less intuitive compared to other networking solutions, necessitating more time and effort to manage.
  • Limited Third-Party Integrations
    Fewer integrations with third-party tools and services can be a limitation for some users looking for specific functionalities.
  • Hardware Compatibility
    Not all hardware is compatible with MikroTik RouterOS, potentially requiring investment in new, supported devices.
  • Support Costs
    Although there is a strong community, official support from MikroTik can be costly for advanced troubleshooting and issues.
  • Limited Graphical Interface
    For advanced configuration, users often need to rely on command-line interface (CLI), which can be daunting for those more accustomed to graphical user interfaces (GUIs).

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of MikroTik RouterOS

Overall verdict

  • MikroTik RouterOS is a strong choice for those who require robust network management tools at a competitive price. Its extensive feature set, reliability, and scalability make it suitable for both small businesses and enterprise environments.

Why this product is good

  • MikroTik RouterOS is often considered good due to its comprehensive feature set, affordability, and flexibility. It is used by network professionals who appreciate its powerful capabilities, including advanced routing, firewall, and VPN capabilities. RouterOS supports a wide range of network configurations, making it a versatile choice for various networking needs.

Recommended for

    Network administrators, IT professionals, small businesses, and enterprises that require customizability, cost-effectiveness, and a wide range of network management features. It's particularly suitable for those who have the technical expertise to manage more complex networking configurations.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

MikroTik RouterOS videos

+ Add

MikroTik RouterOS security review

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to MikroTik RouterOS and Zendesk)

MikroTik RouterOS

Zendesk

Operating Systems
100 100%
Operating Systems
0% 0
Customer Support
0 0%
Customer Support
100% 100
Linux
100 100%
Linux
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare MikroTik RouterOS and Zendesk

MikroTik RouterOS Reviews

  1. Guest
    many bugs that block connections

    since 2 years they didn't fix bugs that block the router from the internet

The Best Open Source Router OS Software for Large or Small Networks
MikroTik RouterOS is an open-source router OS software that is designed to provide a powerful, customizable, and secure networking experience. It is based on the Linux kernel and offers a range of features and capabilities that make it a popular choice among network enthusiasts, developers, and IT professionals. The open-source nature of MikroTik RouterOS means that users...
Source: www.comparitech.com
11 Best pfsense Alternatives To Secure Your Network
Before acquiring licensed software, MikroTik enables you to test the MikroTik RouterOS technology. This is referred to as Trial Mode by MikroTik, and it allows you to try the whole MikroTik RouterOS features and functionality set for up to 24 hours.
Source: technicalustad.com
10 Best pfSense Alternatives and Similar Firewalls
RouterOS has a stateful firewall, which conducts stateful inspection and maintains track of the state of network connections traversing it. It also includes Source and Destination Network Address Translation, NAT assistance for common applications, and UPnP compatibility.
Source: www.regendus.com
5 Router OS Turns Old PC Into High Performance Router And Enterprise Network Switch
RouterOS is the operating system of RouterBOARD. It can also be installed on a PC and will turn it into a router with all the necessary features – routing, firewall, bandwidth management, wireless access point, backhaul link, hotspot gateway, VPN server and more.
Source: www.geckoandfly.com
A Feast of Linux-Based Routers
Though the code is not open and it is more of a commercial offering, RouterOS from MikroTik is Linux-based. It installs onto and turns regular PCs into a enterprise-level router. It gives you all the necessary features, including routing, firewall, bandwidth management, wireless access point, backhaul link, hotspot gateway, VPN server, and more.
Source: www.linuxtoday.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, MikroTik RouterOS should be more popular than Zendesk. It has been mentiond 24 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MikroTik RouterOS mentions (24)

  • What the TP-Link Ban in the US Means for You
    Check out Microtik hardware, it’s good and reasonably priced. No association, I just like it. https://mikrotik.com/. - Source: Hacker News / 5 months ago
  • Ubiquiti showing other users' consoles
    Anyone using Mikrotik these days? Been Mikro-curious for awhile and always see them thrown around as a Unifi alternative. Yet to hear of any firsthand implementations though. [0] https://mikrotik.com/. - Source: Hacker News / over 1 year ago
  • Free - Self-hosted - WebRTC - alternative to Zoom, Teams, Google Meet - Real time video calls, chat, screen sharing, file sharing, collaborative whiteboard, dashboard, rooms scheduler and more!
    I keep reading it as the networking hardware company Mikrotik. Source: about 2 years ago
  • hap ax2 or ax3
    The "Buy" link at the top of mikrotik.com - this is how most hardware vendors with a distribution network have their site set up. Source: over 2 years ago
  • Germany ups reliance on Huawei for 5G despite security fears
    Or Mikrotik from Latvia, for switching/routing: Https://mikrotik.com/. Source: over 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing MikroTik RouterOS and Zendesk, you can also consider the following products

OpenWrt - OpenWrt is an open-source firmware based on Linux for wireless routers

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

pfSense - pfSense is a free and open source firewall and router that also features unified threat management, load balancing, multi WAN, and more

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OPNsense - OPNsense® you next open source firewall. Free Download. High-end Security Made Easy™. Offers Intrusion Prevention, Captive Portal, Traffic Shaping and more.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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