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pfSense VS Zendesk

Compare pfSense VS Zendesk and see what are their differences

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  3. » Reviews
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pfSense logo pfSense

pfSense is a free and open source firewall and router that also features unified threat management, load balancing, multi WAN, and more

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • pfSense Landing page
    Landing page //
    2021-09-20
  • Zendesk Landing page
    Landing page //
    2024-05-06

pfSense features and specs

  • Open Source
    pfSense is open-source software, meaning it is free to use and has a large community-driven development environment. This allows for continuous improvement and updates.
  • Comprehensive Feature Set
    pfSense provides a wide array of features including firewall, VPN, routing, load balancing, and more, all within a single platform.
  • Customizability
    The platform offers extensive customization options for advanced users, allowing for tailored security and network solutions.
  • Excellent Documentation
    pfSense has a robust and detailed documentation repository, as well as an active community forum, which helps users troubleshoot and optimize their setup.
  • Enterprise Level Security
    With features like stateful packet filtering, role-based access control, and intrusion detection systems, pfSense offers high levels of security suitable for enterprise applications.
  • Scalability
    pfSense is highly scalable, suitable for small home networks up to large enterprise environments, allowing businesses to grow without having to switch platforms.

Possible disadvantages of pfSense

  • Complexity
    pfSense can be complex to configure and manage, especially for users who do not have extensive networking knowledge or experience.
  • Hardware Requirements
    High performance and some advanced features of pfSense may require more robust hardware compared to other solutions, which could increase costs.
  • Learning Curve
    The platform's extensive feature set can result in a steep learning curve for new users, particularly those unfamiliar with networking concepts.
  • Third-Party Integration
    While pfSense supports numerous plugins and features, integrating with some third-party solutions may require additional configuration and expertise.
  • Limited Support for Non-router Functions
    Although quite powerful as a firewall/router, pfSense may lack support for functionalities outside its primary roles, such as advanced endpoint protection or cloud-native security controls.
  • Updates and Maintenance
    Keeping the system up-to-date and secure requires regular maintenance and updates, which might be cumbersome for users managing multiple instances or complex configurations.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of pfSense

Overall verdict

  • Yes, pfSense is generally considered a good option for network security.

Why this product is good

  • pfSense is an open-source firewall and router that offers robust security features.
  • It supports a wide range of configurations and add-ons, making it highly flexible and customizable.
  • pfSense is known for its reliability and strong performance, even under demanding network conditions.
  • The platform includes features such as VPN, traffic shaping, load balancing, and more, which are often found in commercial products.
  • The community and commercial support from Netgate provides valuable resources for troubleshooting and enhancements.
  • Its open-source nature means regular updates and improvements contributed by a community of users and developers.

Recommended for

  • Small to medium-sized organizations looking for an affordable yet powerful firewall solution.
  • Network professionals and enthusiasts who appreciate customization and open-source solutions.
  • Educational institutions needing a secure and versatile firewall and router solution.
  • Any environment that requires a reliable and feature-rich firewall without the cost of commercial alternatives.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

pfSense videos

+ Add

pfsense Firewall Setup and Features in Depth Version 2.4

More videos:

  • Review - Pfsense: 5 Reasons to Use It
  • Review - Netgate SG-3100 Teardown / Speedtest / Review of this powerful pfsense packet pusher!

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to pfSense and Zendesk)

pfSense

Zendesk

Perimeter Security And Firewalls
100 100%
Perimeter Security And Firewalls
0% 0
Customer Support
0 0%
Customer Support
100% 100
Cyber Security
100 100%
Cyber Security
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using pfSense and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare pfSense and Zendesk

pfSense Reviews

The top 10 alternatives to OpenVPN
Netgate offers secure networking solutions, including pfSense Plus and TNSR software, which provide firewall, router, and VPN functionalities. These solutions cater to personal users, professional users, and organizations seeking secure and reliable internet connectivity.
Source: www.twingate.com
Best pfSense Software Alternatives and Competitors
pfSense Software firewall is a robust, open-source security solution that is compatible with any hardware and can be tailored to meet your specific needs. It is a widely used technology, and many individuals seek dependable, popular software solutions with multi-device support, multiple concurrent connections, and protocol selections. Despite its usefulness, pfSense has...
Source: www.zenarmor.com
The Best Open Source Router OS Software for Large or Small Networks
pfSense is a free and open-source router and firewall operating system based on the FreeBSD operating system. It is designed to be used on standard x86 hardware and can be deployed as a virtual machine or on dedicated hardware. pfSense offers advanced features and capabilities that are typically found in commercial routers and firewalls, making it an ideal solution for small...
Source: www.comparitech.com
Best free Linux router and firewall distributions of 2023
pfSense is one of the most popular operating systems today. It's a BSD-based system, similar to OPNSense, but with a longer history. pfSense started in 2004, and since then, it has grown to be the most well-known open-source platform in the industry. Although it gradually loses users to OPNsense, it's still an excellent system for new users because it has the most extensive...
Source: teklager.se
11 Best pfsense Alternatives To Secure Your Network
Unlike those of other available pfSense competitors, its capabilities allow it to be compared to commercial firewalls. You can also customize the pfSense firewall to match your needs based on the level of security and protection you want, as well as your specialist knowledge.
Source: technicalustad.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

pfSense might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

pfSense mentions (10)

  • Need some help on setting up home network
    Https://pfsense.org (netgate hardware is used in businesses). Source: about 2 years ago
  • Is pfsense.org down, or is it just me?
    I am having trouble seeing available packages, updating pkg, or getting a response from pfsense.org. Is anyone else seeing this or am I going to spend the rest of my day chasing bugs? Source: over 2 years ago
  • Help with VLAN
    From the PIA Client to pfsense.org PING pfsense.org (208.123.73.69) from 10.6.112.128: 56 data bytes 64 bytes from 208.123.73.69: icmp_seq=0 ttl=49 time=49.455 ms 64 bytes from 208.123.73.69: icmp_seq=1 ttl=49 time=51.927 ms 64 bytes from 208.123.73.69: icmp_seq=2 ttl=49 time=49.333 ms 64 bytes from 208.123.73.69: icmp_seq=3 ttl=49 time=49.133 ms 64 bytes from 208.123.73.69: icmp_seq=4 ttl=49 time=49.027 ms ... Source: over 2 years ago
  • Can Surveillance Station record offsite cameras ?
    The above setup is critical to a reliable system. I'd use enterprise quality routers for a store and home connection. I personally use https://pfsense.org but there are many to choose from and several open source. Source: almost 3 years ago
  • Exposing Synology to web: best/practical practices?
    What I would do is put that thing in DMZ and install a good router behind it like https://www.pfsense.org. No affiliation, just been my router for many years. There's also it's sibling https://opnsense.org. There are many, just get a enterprise quality router. Source: almost 3 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing pfSense and Zendesk, you can also consider the following products

OPNsense - OPNsense® you next open source firewall. Free Download. High-end Security Made Easy™. Offers Intrusion Prevention, Captive Portal, Traffic Shaping and more.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SonicWall - SonicWall security solutions protects your network, systems, users and data from cyber threats.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Comodo Firewall - Comodo Firewall Pro - Secure your system against internal attacks such as Trojan viruses /...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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