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Loop Communications VS Surfboard

Compare Loop Communications VS Surfboard and see what are their differences

Loop Communications

Loop Communications provides hosted VoIP business phone systems to small businesses and mid-sized companies.

Rating
0 reviews
Alternatives Is it good?
Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale

Rating
0 reviews
Pricing
Freemium Free trial £15 / Monthly (All features included)
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Communication popularity
100% vs 0%
alternatives listed
100 vs 11

Base details

Website, pricing, platforms and company facts side by side.

Loop Communications
Surfboard
Website loopcommunications.com teamsurfboard.com
Pricing —
Freemium Free trial £15 / Monthly (All features included) Official pricing
Platforms —
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa +6
Company — 2020
Listed in
Communication VoIP Enterprise Communication Phone System +1
Customer Service Employee Scheduling Resource Scheduling Customer Support +1

About Loop Communications and Surfboard

In their own words, as submitted to SaaSHub.

Loop Communications
Surfboard

No description of Loop Communications yet.

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for...

Read more about Surfboard

Features and specs

What each product offers, as listed by its team.

Loop Communications 5 features
Surfboard 4 features
  • Customer Service
    Loop Communications is known for its high level of customer service, providing 24/7 support and personalized account management to ensure customer satisfaction and efficient problem resolution.
  • User-Friendly Interface
    The platform offers an intuitive and easy-to-navigate interface, making it simple for users of all levels of technical expertise to manage their communication systems.
  • Scalability
    Loop Communications provides scalable solutions that can grow with a business, offering systems that cater to both small businesses and larger enterprises.
  • Comprehensive Features
    The service includes a wide range of features such as call forwarding, voicemail to email, and comprehensive reporting, providing businesses with the tools they need for effective communication.
  • Cost-Effectiveness
    With competitive pricing and various package options, Loop Communications offers cost-effective solutions that can fit within different budget constraints.

Possible disadvantages

  • Limited International Coverage
    While excellent in domestic service, Loop Communications may have limitations when it comes to international call coverage and support, potentially hindering global business operations.
  • Variable Connectivity
    Though generally reliable, users may occasionally experience connectivity issues depending on their internet service provider and geographic location.
  • Initial Setup Complexity
    New users might find the initial setup process somewhat complex and may require support assistance to ensure everything is properly configured.
  • Dependence on Internet
    As with any VoIP service, Loop Communications' performance is heavily dependent on the quality of the user's internet connection, which can affect call quality and reliability.
  • Feature Overload for Small Businesses
    Smaller businesses may find the extensive range of features overwhelming and may not utilize all available options, potentially leading to unnecessary complexity.
  • Scheduling
    Fully automated with the ability to tweak
  • Forecasting
    12 weeks in advance
  • Shift Management
    8 weeks in advance
  • Integrations
    Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

Videos

Walkthroughs and reviews on video.

Loop Communications 0 videos + Add
Surfboard 3 videos + Add

No Loop Communications videos yet. You could help us improve this page by suggesting one.

Lost Driver 3.0 Surfboard Review

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Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Loop Communications
Surfboard
100% 100%
Communication
0% 0%
0% 0%
Employee Scheduling
100% 100%
100% 100%
Enterprise Communication
0% 0%
0% 0%
Customer Service
100% 100%

User comments

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Alternatives to Loop Communications and Surfboard

When comparing Loop Communications and Surfboard, you can also consider the following products.

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