Software Alternatives & Startups

LiveChat VS Textnow.com

Compare LiveChat VS Textnow.com and see what are their differences

LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveChat Landing page
Rating
0 reviews
Pricing
Paid Free trial $20 / Monthly (1 agent)
Textnow.com

It lets you text your friends, aka my only source of happiness

Textnow.com Landing page
Rating
0 reviews
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Textnow.com seems to be a lot more popular than LiveChat. While we know about 42 links to Textnow.com, we've tracked only 2 mentions of LiveChat.

social mentions
2 vs 42
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 87

Base details

Website, pricing, platforms and company facts side by side.

LiveChat
Textnow.com
Website livechat.com textnow.com
Pricing
Paid Free trial $20 / Monthly (1 agent) Official pricing
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android +8
Company Startup from Poland · 2002 Startup from Canada · 100 - 249 employees · 2009
Listed in

Features and specs

What each product offers, as listed by its team.

LiveChat 5 features
Textnow.com 5 features
  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.
  • Free Phone Number and Text
    TextNow provides users with a free phone number that can be used for texting and calling within the U.S. and Canada, helping users save on communication costs.
  • Wi-Fi Calling
    The service allows users to make calls over Wi-Fi, which can be beneficial for those in areas with poor cellular reception.
  • Cross-Platform Availability
    TextNow is available on various platforms, including iOS, Android, and web browsers, providing users with flexibility in how they access their messages and calls.
  • Affordable Premium Options
    TextNow offers premium plans at competitive prices, which include additional features like ad-free experiences and voicemail transcription.
  • Free Voicemail
    Users get access to a voicemail feature without additional charges, allowing them to receive and manage voice messages conveniently.

Possible disadvantages

  • Ad-Supported Free Version
    The free version of TextNow includes ads, which can be distracting and may hinder the user experience for some people.
  • Limited International Calling
    While domestic services are free, international calling may incur charges, limiting its usefulness for users needing frequent global communication.
  • Variable Call Quality
    The quality of calls can vary depending on Wi-Fi or network conditions, leading to inconsistent call experiences.
  • Data and Privacy Concerns
    As with many free services, there are concerns about how TextNow handles user data and privacy, especially given that the app relies on ads.
  • Features Locked Behind Paywall
    Some of the more useful features, such as ad removal and call forwarding, require a premium subscription.

Analysis

An editorial look at what each product does well and who it suits.

LiveChat
Textnow.com

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

Overall verdict

  • TextNow.com is a good option for those seeking an affordable alternative to traditional phone plans, particularly users who primarily need texting and Wi-Fi calls. Its ad-supported model allows for free basic services, although users should be aware of potential privacy concerns related to data collection.

Why this product is good

  • TextNow.com offers free texting and calling services through an app, making it appealing to those who want to save money on communication costs. It provides a user-friendly interface and is accessible across various devices including smartphones and web browsers. The app is especially beneficial for individuals who frequently communicate internationally, as it can significantly reduce the costs associated with long-distance calls.

Recommended for

  • People looking to save money on texting and calling services.
  • Individuals who often travel or communicate internationally.
  • Users who have reliable Wi-Fi access and prefer using digital communication tools.
  • Those who don't mind ads in exchange for free services.

Videos

Walkthroughs and reviews on video.

LiveChat 3 videos + Add
Textnow.com 0 videos + Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

No Textnow.com videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveChat
Textnow.com
100% 100%
0% 0%
0% 0%
100% 100%
100% 100%
0% 0%
0% 0%
100% 100%

User comments

Share your experience with using LiveChat and Textnow.com. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveChat no reviews yet
Textnow.com no reviews yet

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We have no reviews of Textnow.com yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveChat 2 mentions
Textnow.com 42 mentions
  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: over 4 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly... Source: over 5 years ago
  • As of about 15 minutes ago, I am now homeless. What’s the best course of action from here?
    Textnow.com is one example for online texting, and I bet you could use it on public wifi. You can use a virtual phone number (VOIP) without fees from the site. Just hope this can help a little. Source: about 3 years ago
  • I feel like my issues are seriously invalidated and minimized by my non-muslim/non-religious friends
    Have an independent phone service from others. You can get a SIM card for $5 U.S. (price at time of this writing) an unlocked phone -phone not linked to a phone carrier service - at textnow.com or you can get the free phone app from... Source: about 3 years ago
  • Been homeless for 12 days, starting to lose hope
    As for the immediate future I highly recommend that you sign up for temporary employment agencies as soon as possible so that immediate employment can happen until you hear back from more permanent jobs. This forum's comprehensive guide... Source: over 3 years ago

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Alternatives to LiveChat and Textnow.com

When comparing LiveChat and Textnow.com, you can also consider the following products.