Software Alternatives, Accelerators & Startups

LiveAgent VS WPforms

Compare LiveAgent VS WPforms and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

WPforms logo WPforms

Drag & drop WordPress form builder
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • WPforms Landing page
    Landing page //
    2023-09-22

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

WPforms features and specs

  • User-Friendly Interface
    WPForms offers a drag-and-drop interface that makes it easy for users to create forms without any coding knowledge.
  • Pre-built Form Templates
    It features a variety of pre-built templates for common forms like contact forms, survey forms, and more, speeding up the setup process.
  • Integration Capabilities
    WPForms can integrate with a wide range of third-party services including payment processors, marketing tools, and email platforms.
  • Responsive and Mobile-Friendly
    Forms created with WPForms are responsive and designed to work well on mobile devices, enhancing user accessibility.
  • Conditional Logic
    It allows users to set up conditional logic in forms, making them more dynamic and tailored to user inputs.
  • Comprehensive Documentation and Support
    WPForms offers extensive documentation, tutorials, and customer support to help users with any issues they might encounter.

Possible disadvantages of WPforms

  • Limited Free Version
    The free version of WPForms is quite basic and lacks many of the advanced features that are available in the paid versions.
  • Cost
    For users looking for advanced features and integrations, the cost of upgrading to a paid plan can be relatively high.
  • Feature Gaps
    Some advanced features that might be available in other form builders are not yet available or are limited in WPForms.
  • Performance Impact
    Adding numerous, complex forms via WPForms can occasionally affect the performance and speed of your website.
  • Learning Curve for Complex Features
    While the basic features are user-friendly, leveraging more advanced functionalities may require time to learn and set up correctly.
  • Limited Customization Options
    Customization options might be limited compared to creating forms from scratch or using other form builders with extensive design capabilities.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of WPforms

Overall verdict

  • Overall, WPForms is considered to be a reliable and effective tool for WordPress users seeking to add forms to their websites. It is highly rated for its ease of use, comprehensive features, and excellent customer support, making it a good choice for both beginners and experienced users alike.

Why this product is good

  • WPForms is often praised for its user-friendly drag-and-drop interface, making it easy for beginners to create complex forms without needing to code. It offers a wide range of features, including pre-built form templates, smart conditional logic, entry management, and seamless integration with popular email marketing services and payment platforms. Additionally, WPForms focuses on providing high performance and ensuring forms do not slow down websites, a crucial aspect for maintaining a good user experience.

Recommended for

    WPForms is particularly recommended for small to medium business owners, bloggers, developers, and anyone who needs to create custom forms for their WordPress website without facing complex technical challenges. It is also a good option for users who require forms with advanced functionalities like payment processing and conditional logic but prefer a straightforward interface.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

WPforms videos

WPForms Review & Tutorial: Create a Simple WordPress Contact Form

More videos:

  • Tutorial - WPForms Review and Tutorial โ€” Create WordPress Forms Ready for Automation and Spam Control!

Category Popularity

0-100% (relative to LiveAgent and WPforms)
Customer Support
100 100%
0% 0
Form Builder
0 0%
100% 100
Help Desk
100 100%
0% 0
Surveys
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and WPforms.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and WPforms. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and WPforms

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

WPforms Reviews

7 Best Buy Me a Coffee Alternatives
The WPForms Lite plugin is free, and with transaction fees of only 3%, WPForms works out cheaper than most of the other options on this list. If youโ€™re getting a lot of payments, you can even eliminate the transaction fees by upgrading to WPForms Pro.
Source: wpforms.com
27 Best Typeform Alternatives In 2022 (Free & Paid)
If you are a beginner and do not have a lot of experience with form builders, you can go ahead and pick Google Forms, Paperform, SurveySparrow, and WPForms.

Social recommendations and mentions

Based on our record, WPforms seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

WPforms mentions (10)

  • What's the difference between MonsterInsights multiple form plugins? (UserFeedback, WPforms)
    While doing research on adding a user feedback form to my site I've run across some confusion regarding the fact that MonsterInsights seems to have multiple form plug-ins each with their own paid versions. UserFeedback (https://www.userfeedback.com/) and WPforms (https://wpforms.com/). Add to that the fact that MonsterInsights does form tracking in their pro version (but not form building?) Can anyone make sense... Source: almost 3 years ago
  • Top WordPress Plugins to Make Your Site Delightful [FREEMIUM]
    WPForms โ€” WPForms is the most popular form builder available for WordPress. You can easily add forms to your WordPress website using this beginner-friendly tool. The drag-and-drop form builder enables you to create any form field you want in any order you like. Free plugin versions offer primary form fields, CAPTCHAs, email notifications, and other features. The premium version of WPForms provides more features,... Source: over 3 years ago
  • How to add custom validation to WPForms password field
    I'm using WPForms Pro and I'd like to add custom requirements to the password field on a form. Source: over 4 years ago
  • How To Track Your User's Journey On Your WordPress Website
    For this tutorial, we are going to use a WP Forms addon for User Journey which will allow us to track the user's path on our website. It will also allow us to see the time a user has spent on a particular page. - Source: dev.to / almost 5 years ago
  • 10 WordPress plugins to make your site GPDR compliant
    WPForms is a WordPress plugin that lets you create beautiful drag and drop forms even if youโ€™re an absolute beginner. These can be contact forms, registration forms, order forms, and more. . But what's interesting here is that it can provide GDPR compliant forms. - Source: dev.to / almost 5 years ago
View more

What are some alternatives?

When comparing LiveAgent and WPforms, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gravity Forms - Gravity Forms is one of the best and easiest contact form plugins to create modern forms for websites powered by widely-used WordPress.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jotform - Free Online Form Builder & Form Creator