LiveAgent
Freshdesk
Zendesk
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
LiveChat
Text.com
Respond.io
Intercom
Zendesk
Tidio
Dialogflow
Upvoty
Lyro AI agent
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
Text is an AI customer service platform built for businesses that want their support operation to generate revenue, not just reduce ticket volume. Most platforms treat support conversations as a cost to minimize. Text treats them as a sales channel โ because buying signals may be hiding in ordinary support chats, and the right infrastructure can act on them before the moment passes.
AI agent Resolves orders, returns, and FAQs end to end across multiple languages, with a 74% resolution rate โ so your team handles only the conversations that need a human.
Live chat Spots hesitation in real time and starts the right conversation before visitors leave โ so browsers become buyers without your team lifting a finger.
Custom skills Custom Skills let anyone on the team define exactly what the AI does and when: qualify leads, issue discounts, route VIPs, book appointments in plain language, with no code required.
Lead capture Qualifies visitors and collects contact details after hours โ so your team opens the day with warm leads, not a cold inbox.
Omnichannel inbox Chat, email, Messenger, SMS, and WhatsApp in one workspace with full conversation history โ so every agent has the full picture before they type a word.
Workflows Connects Text to HubSpot, Shopify, Slack, and more โ so routing, tagging, and follow-ups run without anyone managing them.
Product recommendations Surfaces relevant products from catalog data inside the chat โ so every support conversation becomes a sales opportunity.
Reports Tracks chat volume, CSAT, AI resolution rates, and team performance in one place โ so you know exactly what's driving revenue and what's just closing tickets.
Copilot Surfaces reply suggestions and customer history on demand during live conversations โ so every response is accurate, fast, and consistent.
Connects to HubSpot, Shopify, WooCommerce, Slack, Mailchimp, Webflow, WordPress, and more โ no code required.
SOC 2 ยท GDPR ยท CCPA ยท PCI DSS compliant.
LiveAgent Text.comLiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.
LiveAgent's answer
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
Text.com's answer:
Text App is the first AI-native customer service platform that unifies live chat, ticketing, chatbots, and automation in one intuitive workspace. Unlike legacy tools that bolt AI on top, Text Intelligenceโข is built into every workflow โ automatically handling inquiries, routing tickets, and assisting agents in real time. This makes support not only faster and more consistent but also easier to scale without complexity.
LiveAgent's answer
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
Text.com's answer:
Text App offers a rare combination of speed, simplicity, and scalability. Competing platforms often require multiple add-ons or complex integrations to achieve the same result. With Text App, businesses get one workspace for all customer interactions, AI automation included out of the box, and a setup that takes less than an hour. Teams can reduce repetitive tasks by up to 80% and deliver a better customer experience, all while lowering total cost of ownership.
LiveAgent's answer
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
Text.com's answer:
Our primary audience is ecommerce and digital-first businesses โ companies that live in the inbox and need to manage a high volume of customer interactions across web, email, and messaging apps like WhatsApp and Messenger. Text App also serves SaaS, retail, and service companies looking for AI-powered support software that can scale from 50 to 5,000 conversations a day.
LiveAgent's answer
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
Text.com's answer:
Text App is the result of over 20 years of building customer communication tools at Textยฎ. We listened to thousands of companies using LiveChat, HelpDesk, and ChatBot, and saw the frustration of managing multiple disconnected products. Instead of adding another layer, we started fresh โ creating one AI-first platform that brings everything together. Text App is the evolution of decades of experience, redesigned for speed, automation, and modern customer expectations.
LiveAgent's answer
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
Text.com's answer:
Text App is built as a cloud-native SaaS platform. It uses modern web technologies including React, Node.js, and scalable microservices architecture. The AI layer, Text Intelligenceโข, leverages large language models (LLMs), natural language processing (NLP), and machine learning pipelines trained on customer support data. It integrates natively with ecommerce platforms like Shopify and messaging apps such as WhatsApp and Messenger.
LiveAgent's answer
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโa must-have for scaling tech-driven businesses.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Respond.io - Turn Every Conversation into Business Results
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.