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Text.com

AI customer service platform — AI agent, live chat, help desk, and ticketing in one workspace. Handle support, capture leads, and turn buying signals into revenue. .

Text is an AI customer service platform built for businesses that want their support operation to generate revenue, not just reduce ticket volume. Most platforms treat support conversations as a cost to minimize. Text treats them as a sales channel — because buying signals may be hiding in ordinary support chats, and the right infrastructure can act on them before the moment passes.

AI agent Resolves orders, returns, and FAQs end to end across multiple languages, with a 74% resolution rate — so your team handles only the conversations that need a human.

Live chat Spots hesitation in real time and starts the right conversation before visitors leave — so browsers become buyers without your team lifting a finger.

Custom skills Custom Skills let anyone on the team define exactly what the AI does and when: qualify leads, issue discounts, route VIPs, book appointments in plain language, with no code required.

Lead capture Qualifies visitors and collects contact details after hours — so your team opens the day with warm leads, not a cold inbox.

Omnichannel inbox Chat, email, Messenger, SMS, and WhatsApp in one workspace with full conversation history — so every agent has the full picture before they type a word.

Workflows Connects Text to HubSpot, Shopify, Slack, and more — so routing, tagging, and follow-ups run without anyone managing them.

Product recommendations Surfaces relevant products from catalog data inside the chat — so every support conversation becomes a sales opportunity.

Reports Tracks chat volume, CSAT, AI resolution rates, and team performance in one place — so you know exactly what's driving revenue and what's just closing tickets.

Copilot Surfaces reply suggestions and customer history on demand during live conversations — so every response is accurate, fast, and consistent.

Connects to HubSpot, Shopify, WooCommerce, Slack, Mailchimp, Webflow, WordPress, and more — no code required.

SOC 2 · GDPR · CCPA · PCI DSS compliant.

A startup from Boston, the United States.

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Pricing:

Paid
Free Trial
$25 / Monthly
Official Pricing

Platforms:

Shopify
Wordpress
Webflow
Messanger
Facebook Messenger
WhatsApp

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Lensmor sponsored

Lensmor is an AI-native Event Intelligence and GTM Signal platform that empowers B2B enterprises to transform global exhibition attendees into high-intent sales opportunities through real-time data analysis.

SetMe sponsored

Remote support software that just works. Securely access attended or unattended computers from anywhere.

Text.com Reviews and Details

This page is designed to help you find out whether Text.com is good and if it is the right choice for you.

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Screenshots and images

Live chat //
2026-04-29
Ticketing //
2026-04-29
Analytics and reports //
2026-04-29
Management //
2026-04-29
AI Agent //
2026-04-29
Custom Skills //
2026-04-29
Customer Profile //
2026-04-29
Campaigns //
2026-04-29

Features & Specs

Simple SMS marketing platform

Text.com offers a straightforward interface for sending bulk SMS messages, making it accessible for businesses without technical expertise to launch text marketing campaigns quickly.
Two-way texting capability

The platform supports two-way communication, allowing businesses to engage in conversations with customers rather than just broadcasting one-way messages.
Contact management tools

Text.com provides tools for organizing and segmenting contact lists, which helps businesses target specific customer groups with relevant messaging.
Automation features

The service includes automation capabilities such as scheduled messages and auto-replies, saving time for businesses managing customer communications.
Integration options

Text.com can integrate with various third-party platforms and CRMs, allowing businesses to incorporate SMS marketing into their existing workflows.

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Questions & Answers

As answered by people managing Text.com.

What makes Text.com unique?

Text App is the first AI-native customer service platform that unifies live chat, ticketing, chatbots, and automation in one intuitive workspace. Unlike legacy tools that bolt AI on top, Text Intelligence™ is built into every workflow — automatically handling inquiries, routing tickets, and assisting agents in real time. This makes support not only faster and more consistent but also easier to scale without complexity.
Why should a person choose Text.com over its competitors?

Text App offers a rare combination of speed, simplicity, and scalability. Competing platforms often require multiple add-ons or complex integrations to achieve the same result. With Text App, businesses get one workspace for all customer interactions, AI automation included out of the box, and a setup that takes less than an hour. Teams can reduce repetitive tasks by up to 80% and deliver a better customer experience, all while lowering total cost of ownership.
How would you describe the primary audience of Text.com?

Our primary audience is ecommerce and digital-first businesses — companies that live in the inbox and need to manage a high volume of customer interactions across web, email, and messaging apps like WhatsApp and Messenger. Text App also serves SaaS, retail, and service companies looking for AI-powered support software that can scale from 50 to 5,000 conversations a day.
What's the story behind Text.com?

Text App is the result of over 20 years of building customer communication tools at Text®. We listened to thousands of companies using LiveChat, HelpDesk, and ChatBot, and saw the frustration of managing multiple disconnected products. Instead of adding another layer, we started fresh — creating one AI-first platform that brings everything together. Text App is the evolution of decades of experience, redesigned for speed, automation, and modern customer expectations.
Which are the primary technologies used for building Text.com?

Text App is built as a cloud-native SaaS platform. It uses modern web technologies including React, Node.js, and scalable microservices architecture. The AI layer, Text Intelligence™, leverages large language models (LLMs), natural language processing (NLP), and machine learning pipelines trained on customer support data. It integrates natively with ecommerce platforms like Shopify and messaging apps such as WhatsApp and Messenger.

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Is Text.com good?

Text.com is a legitimate business texting and communication platform that offers reliable SMS marketing and two-way messaging tools, making it a solid choice for businesses looking to engage customers via text, though it's worth comparing against competitors for pricing and specific feature needs.

Why choose Text.com?

Offers business texting solutions including bulk SMS and two-way conversations
Simple and memorable domain name that's easy for customers to trust and remember
Provides tools for customer engagement, appointment reminders, and marketing campaigns
Generally straightforward setup process for businesses new to SMS marketing
Supports integration with existing business workflows and CRM systems

Recommended for

Small to medium-sized businesses wanting to start SMS marketing
Companies looking for appointment reminder and notification systems
Retail businesses wanting to send promotions via text
Service-based businesses needing customer communication tools
Businesses seeking an easy-to-remember platform for text campaigns

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Public traffic stats of Text.com

Check the traffic stats of Text.com on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Domain Rating (DR)

Check the "Domain Rating" of Text.com on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Text.com's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Domain Authority (DA)

Check the "Domain Authority" of Text.com on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
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Text.com discussion

Joel Helou
· about 1 month ago
· Reply

Great value in the essentials tier.

Text.com alternatives

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