Software Alternatives, Accelerators & Startups

LiveAgent VS SoundCloud

Compare LiveAgent VS SoundCloud and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SoundCloud logo SoundCloud

Enjoy music & follow favourite artists
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • SoundCloud Landing page
    Landing page //
    2023-09-13

SoundCloud

Pricing URL
-
$ Details
-
Platforms
-
Release Date
2007 January
Startup details
Country
Germany
State
Berlin
City
Berlin
Founder(s)
Alexander Ljung
Employees
250 - 499

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

SoundCloud features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

SoundCloud videos

Spotify vs Soundcloud - An Honest Comparison

More videos:

  • Review - Is Soundcloud Free | How It Works and Is Soundcloud Right For You
  • Review - Is Soundcloud Go Worth It?

Category Popularity

0-100% (relative to LiveAgent and SoundCloud)
Customer Support
100 100%
0% 0
Music Streaming
0 0%
100% 100
Help Desk
100 100%
0% 0
Music
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and SoundCloud.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and SoundCloud. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and SoundCloud

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

SoundCloud Reviews

  1. The best audio streaming service on the market

    Great for both music producers and music labels. It's robust and very convenient.

  2. Diverse Music Community

    SoundCloud stands out as a unique platform, fostering a diverse music community and providing a platform for emerging artists. Despite minor drawbacks like ad interruptions and discoverability challenges, it remains a valuable resource for those seeking a wide range of musical content.

    🏁 Competitors: Spotify
    πŸ‘ Pros:    Unlimited uploads|Community engagement|Free tier with ads|Versatile content
    πŸ‘Ž Cons:    Ad interruptions in free version|Discoverability challenges|Quality disparities

Best Spotify Alternatives In The World [Top 10] 2024
SoundCloud hosts over 200 million files, including songs and podcasts, making it a hotspot for emerging indie artists. While Spotify offers a curated experience with mainstream artists, SoundCloud fosters a vibrant community for discovering new talent and engaging with user-generated content.
9 Best Free Music Download Sites in 2022
As a professional tip, we recommend you use Soundcloud and Geekersoft YouTube to MP3 to download music for free. However, the final choice is entirely up to you! If you have any suggestions, please share your feedback with us.
23 Best Podcast Hosting Platforms in 2022 (Free and Cheap)A Collection and Review of the Top Platforms to Host Your Podcast
SoundCloud’s free plan affords you 3 hours of content per month and basic reporting. Upgrading to their SoundCloud Pro ($6/month) and Unlimited Pro ($12/month) plans gives you access to a more robust feature set that gives you the freedom to produce more content as well as promote it effectively. Let’s take a look at the features you’ll get with the Unlimited Pro plan.
Source: www.ryrob.com
Podcast hosting
For hobby podcasters: Anchor and Soundcloud both provide a free hosting solution. They're both limited in terms of functionality (and both use ads to earn revenue).
Source: transistor.fm
Top 10 Spotify Alternatives You Can Try (2019)
Soundcloud is constantly adding new features to make discovery easier. The Upload is a feature that was added just recently and it surfaces the latest music uploaded by indie artists in a playlist – curated just for you. Apart from the huge collection, SoundCloud is known to pack all common features like playlists, a stream of artists you follow, and the ability to skip...
Source: beebom.com

Social recommendations and mentions

Based on our record, SoundCloud seems to be more popular. It has been mentiond 95 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

SoundCloud mentions (95)

  • Stream Miror B's Grav Drive Spool by Third Cow
    Https : // soundcloud . Com / third-octave / miror-bs-grav-drive-spool. Source: 7 months ago
  • How can I get the soundcloud downloading of a playlist to sleep?
    Yt-dlp --add-header Authorization: "" https://soundcloud.com/. Source: 8 months ago
  • Bi-Weekly Discussion Thread - Find language partners, ask questions, and get accent feedback - July 12, 2023
    Go to Vocaroo, Soundcloud or Clypit and record your voice. Source: 11 months ago
  • Recent DNS issues?
    Seems like after the update to 2023.4 I am unable to access certain websites. It may have nothing to do with the latest release. But I cannot access (for example) soundcloud.com or arcboosts.com from any server I try from. Never had this issue before, and not happening on other devices with vpn turned off. Tried with both dns ad blocking on and off within the mullvad ui. Source: 11 months ago
  • 403 Error?
    The app works fine, along with w.souncloud.com links which are embeds. All help links work, but the moment you try to go to the normal soundcloud.com, it gives that error. Source: 11 months ago
View more

What are some alternatives?

When comparing LiveAgent and SoundCloud, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Spotify - Map shows when two people play same song at same time

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Deezer - Deezer is a music streaming app created in France. It is available in 180 counties and gets 16 million users a month. 6 million of the users have paid subscriptions. Read more about Deezer.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Last.fm - The world's largest online music service. Listen online, find out more about your favourite artists, and get music recommendations, only at Last.fm